Career Advisor I

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

Make an impact — from near or far

At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states.

The opportunity

The Career Advisor supports students and alumni through career exploration, professional development, and job search strategies in an evolving workforce landscape. You'll support a diverse, online population through their unique professional journeys, embodying our belief that each learner is unique and can be successful. Working in a distributed, technology-enabled environment, you'll collaborate with career services and student experience team members to contribute to the success of learners and these programs. This is a remote-friendly position that reports to the Career Advising Team Lead. (#LI-Remote)

General Business Hours Are:

Monday through Thursday 8:00am - 8pm EST; Friday 8:00am - 6:30pm EST.

Work Schedule:

Monday through Friday: Four days per week will be 8:00am-4:30pm and one day per week will be 11:30am-8:00pm, your time zone, as the business needs dictate.

In this role:

• You will uphold SNHU's Mission, Vision, Core Values and Core Skills in all interactions
• You will adhere to policies within University Catalog and Employee Handbook
• You will help us build meaningful relationships with learners from diverse backgrounds, meeting them wherever they are in their career development journey
• You will provide substantial phone-based career advising through response to incoming calls and conducting scheduled phone appointments
• You will help us deliver personalized, timely career coaching that balances immediate needs with future-focused professional development
• You will help us guide learners in exploring strengths and interests to align with degree programs and career goals
• You will provide strategic guidance on professional documents, interview preparation, networking, and salary negotiation
• You will support learners with empathy and patience to meet them where they are in the professional process
• You will work across university departments to create holistic support systems for learners
• You will document interactions thoroughly to ensure consistently support across the department
• You will develop expertise in specific industries while maintaining versatility across different career fields
• You will analyze performance metrics and refine your approach to improve learner experience and success
• You will adapt to evolving career technologies and workforce trends to keep guidance relevant
• You will conduct independent research to provide students with current career advice and industry insights
• You will balance scheduled appointments, responsive support, and proactive outreach
• You will use technology (Microsoft Teams, Outlook, Salesforce/CRM) to support remote work (while maintaining FERPA compliance)
• You will work a set schedule including one evening per week with opportunities for flexible scheduling options

What we're looking for:

• Bachelor's degree and 1+ years of experience in business, marketing, customer service, higher education administration, career advising, counseling, human resources, or recruiting.
• Must demonstrate proficiency in Microsoft Office Suite such as Word, Excel, Outlook, and Copilot.
• Experience with professional social media platforms (updating LinkedIn profiles).
• Experience working with special employment needs for a variety of populations.

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

Compensation

The annual pay range for this position is $39,913.00 - $63,870.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations. We expect this position to be hired in the following target hiring range $44,103.00 - $59,668.00.

Exceptional benefits (because you're exceptional)

You're the whole package. Your benefits should be, too. As a full-time employee at SNHU, you'll get:

• High-quality, low-deductible medical insurance

• Low to no-cost dental and vision plans

• 5 weeks of paid time off (plus almost a dozen paid holidays)

• Employer-funded retirement

• Free tuition program

• Parental leave

• Mental health and wellbeing resources