Program Manager, Academic Success & Retention

Edtech.com's Summary

George Washington University is hiring a Program Manager, Academic Success & Retention. The role involves collaborating with university leadership and offices to develop and implement strategies that improve retention and graduation rates, provide academic advising to at-risk students, and coordinate student success programs such as Summer Academy, Orientation, and Scholar Cohorts.

Highlights

Manage outreach and intervention programs to support academically at-risk students.
Provide academic and college success advising based on best practices and campus knowledge.
Develop and present academic success workshops, curriculum, and pre-matriculation support.
Assist with programming including Summer Academy implementation, advanced registration, and mid-semester course support.
Collaborate with Enrollment and Student Success (ESS) offices and campus partners on retention initiatives.
Support training for university staff on factors impacting student success and retention.
Use data-driven approaches to develop surveys and inform program responses.
Required qualifications: Bachelor's degree with 2 years of relevant experience or a Master's degree; degree must be conferred by start date.
Preferred qualifications include experience in higher education program management, data analysis, enrollment/retention software tools, and strong communication and collaboration skills.
Hiring salary range: $57,553.66 to $79,165.63 annually.

Program Manager, Academic Success & Retention Full Description

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Employer will not sponsor for employment Visa status

Posting Details

I. JOB OVERVIEW

Job Description Summary:	Enrollment and Student Success (ESS) is a mission-driven organization providing a cohesive experience throughout all phases of the student lifecycle, from the admissions and enrollment process through graduation and beyond, by supporting a connected, comprehensive, and student-centered approach to the student experience. ESS includes the offices of undergraduate admissions, graduate enrollment, career services, student financial assistance, student success, student experience, student services, systems, and analytics. The ESS is committed to a student-first mentality, utilizing a data-driven approach to continuous assessment and improvement across the organization. Most importantly, our goal is to ensure an outstanding experience for students. As part of the Office of Student Success, the Program Manager for Academic Success & Retention Programs plays a critical role in contributing to a university-wide commitment to improving overall retention rates and graduate rates at the George Washington University. Reporting to the Director for Academic Success & Retention Programs, this role will partner with members of the OSS leadership team to develop and implement a cohesive approach to strengthen retention and graduation rates and improve the student experience for undergraduate students. Specific duties include the following: Outreach & Intervention: Collaborates with the Director for Academic Success & Retention Programs, coordinating across ESS offices and other campus partners to identify and support students who are academically at risk. Reaches out to students who are candidates for academic support through retention programs, such as Summer Academy and Just-in-Time outreach. Provides detailed academic and college success advice based on best practices and internal campus knowledge. Supports advising for at-risk students as well as students seeking support through individual meetings and interventions, providing guidance, suggestions for improvement, and referrals as necessary. Collaborates on the implementation of student outreach campaigns to at-risk students, students with registration holds, etc. Collaborative Programming for Orientation, First Year Experience Courses, Scholar Cohorts, and General UG student population: Provides collaborative wrap-around programming and support to Scholar Cohorts. Collaborates with ESS teams on the implementation of new student Orientation and the First-Year Experience. Develops and presents academic success and support workshops, curriculum, and pre-matriculation support programming to assist students in developing skills needed for successful academic experiences. Programming: Assist with the implementation of the Summer Academy Program by collaborating with the Director for Academic Success & Retention Programs. Includes reviewing supplemental curriculum, programming, and assessment. Advanced registration support and coordination Scholar Cohorts/Mentoring/Programming support Academic Materials, Grant management, and support Mid-Semester Course Support Campus Engagement & Outreach: Provides support to OSS leadership in outreach and training of university staff to promote awareness of factors impacting student success and retention initiatives to support best practices and to improve the student experience. Collaborates with ESS and OSS colleagues on the development of surveys, using data-driven approaches to inform program responses; Performs other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
Minimum Qualifications:	Qualified candidates will hold a Bachelor’s degree in an appropriate area of specialization plus 2 years of relevant professional experience, or, a Master’s degree or higher in a relevant area of study. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.
Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications:
Preferred Qualifications:	Prior experience with higher education program management, including curriculum development, first-year experiences, residential life programming, or related experiences, is a plus. Prior experience with data analysis is preferred. A strong ability to translate data into a consumable format, whether visual or written, is desired. Prior experience with software and tools for enrollment/retention efforts is a plus. Strong ability to build and manage relationships, both internal to the university and with external partners, is preferred. Ability to bring together individuals who may not have worked together previously to work toward a common goal. Actively pursues team collaboration. Strong communication abilities.
Hiring Range	$57,553.66 - $79,165.63
GW Staff Approach to Pay	How is pay for new employees determined at GW?

Healthcare Benefits

GW offers a comprehensive benefit package that includes medical, dental, vision, life & disability insurance, time off & leave, retirement savings, tuition, well-being and various voluntary benefits. For program details and eligibility, please visit https://hr.gwu.edu/benefits-programs.

II. JOB DETAILS

Campus Location:	Foggy Bottom, Washington, D.C.
College/School/Department:	Enrollment Management
Family	Academic Affairs
Sub-Family	Program Administration
Stream	Individual Contributor
Level	Level 2
Full-Time/Part-Time:	Full-Time
Hours Per Week:	40
Work Schedule:	Monday through Friday, occasional weekends
Will this job require the employee to work on site?	Yes
Employee Onsite Status	Hybrid
Telework:	Yes
Required Background Check:	Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search
Special Instructions to Applicants:	Employer will not sponsor for employment Visa status
Internal Applicants Only?	No
Posting Number:	S014124
Job Open Date:	04/07/2026
Job Close Date:
If temporary, grant funded, Sponsored Project funded or limited term appointment, position funded until:
Background Screening	Successful Completion of a Background Screening will be required as a condition of hire.
EEO Statement:	The university is an Equal Employment Opportunity employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* Are you currently employed with The George Washington University?
- No
- Yes
* For current GW employees, have you completed your Introductory Employment Period (IEP)? (As a reminder, employees in their IEP are not eligible to apply for other internal university staff and research positions until the IEP is complete.)
- Yes, IEP complete
- No, still in IEP
- N/a - not a current GW employee
* What is your expected salary range?
(Open Ended Question)

Documents needed to Apply

Required Documents

Resume
Cover Letter

Optional Documents

Human Resource
Management & Development

2013 H Street, NW, 3rd Floor
Washington, DC 20006

Phone: 202-994-8500
Fax: 202-994-9680
Email: askhrmd@gwu.edu
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Original Job Description