Edtech.com's Summary

EDSI Solutions is hiring a Career Resource Center Career Advisor. The role involves counseling and motivating jobseekers, coordinating intake and eligibility sessions, and providing career advisement and workforce services across CareerLink operations. The advisor also monitors participant flow, maintains programmatic knowledge, and supports outreach events and resources for jobseekers.

Highlights

Counsel and support jobseekers in employment, training, and retention goals
Coordinate intake and eligibility sessions with Intake and Eligibility Specialists
Assist with PA CareerLink registrations, resume development, and job applications
Conduct eligibility determination and ensure 100% verification before enrollment
Document participant contacts and maintain case notes
Develop and maintain program knowledge, ensuring accurate service delivery
Support off-site and satellite CareerLink events
Require two years of experience in career counseling, case management, or customer service
Bachelor's degree preferred, or equivalent education and experience
Bilingual in Spanish highly preferred; clean driving record and reliable transportation required

Career Resource Center Career Advisor Full Description

Overview:

Salary $42,000-45,000 year

Title: Career Resource Center Career Advisor

Classification: Non-Exempt

Scope of Position

Supports the overall function of delivering outreach, orientations, and intakes; develops preliminary workforce career path plans; and supports ongoing delivery of career advisement and basic workforce services to job seekers across Welcome Center and Career Resource Center operations. Responsibilities:

Essential Functions

· Counsel, motivate and encourage jobseekers in advancing employment, training and retention goals, and provide support in resolving issues that may impede successful job placement

· Coordinate with programmatic Intake and Eligibility Specialists to conduct regularly scheduled intake and eligibility sessions across the CareerLink® Lehigh Valley locations

· Provide overview of available job search resources and workshops

· Determine individual customer job readiness needs and employment and/or training focus

· Assist with and monitors PA CareerLink® registrations, resume development and job applications

· Identify and evaluate methods for improving program processes and services and make recommendations to the Career Resource Center Coordinator and Operations Manager

· Conduct timely, accurate and complete eligibility determination for program applicants

· Ensure 100% eligibility verification of all program applicants prior to registration/enrollment

· Assist staff in communicating eligibility criteria, including packet/application submission and income verification

· Develop, demonstrate, and maintain programmatic knowledge and competency in all of the above areas by utilizing internal and external policy, as well as pertinent law, regulations and legislation

· Document all participant contacts and activities in case notes and ensure that contacts are made as required

· Conduct job seeker interviews and consult in determining appropriate career pathway and assist with career planning

· Assist with the mitigation of customer concerns

· Support off-site events and CareerLink satellite site locations

· Inform jobseeker of services available in partnership with PA CareerLink® Lehigh Valley or other community resources and assist with appropriate referral

· Ensure all community and job seeker resources are current and available

· Operate a customer-centric environment and meet customer expectations

· Monitor Unemployment Compensation participant flow

· Document and prepare statistical monitoring and recording pertaining to Basic CareerLink services

· Participate in staff meetings and development trainings

· Other opportunities as available Qualifications:

Education and Experience Requirements

· Two years of professional experience in career counseling, case management or a related customer service capacity

· Excellent communication, analytical and interpersonal skills

· Bachelor's degree is preferred, or an acceptable combination of education and experience

· Customer Service experience required

· Must have clean driving record and reliable transportation

· Bilingual (Spanish) highly preferred

Original Job Description