Edtech.com's Summary

University of Texas at Austin is hiring a CDSO Enrollment Counselor – Lead Nurture & Application Administration. The role supports Computer and Data Science Online (CDSO), the online graduate programs run by UT’s School of Computing, including the Master of Computer Science, Master of Artificial Intelligence, and Master of Data Science. The counselor is the main point of contact for prospective students and works with the Assistant Director for Admissions to guide applicants from first inquiry through a completed application.

Highlights

Guide prospective students through email and webinars by clarifying program fit, requirements, and next steps, and nudge them toward completing their applications.
Run the admissions workflow for 10,000+ applications a year across Salesforce, Smartsheet, and UT systems, including moving applicants between stages, assigning faculty readers, auditing cohort data, processing cancellations, and coordinating decision-release communications.
Drive application conversion with targeted email nudges, monitoring of missing documents, and coaching for applicants until their files are complete.
Act as the voice of the prospect for the marketing team by flagging emerging questions, advising on high-value content, and copy-editing outbound materials.
Maintain expert knowledge of CDSO curricula, policies, tuition, and financing, and resolve routine and complex inquiries with the admissions, registrar, and student-success teams.
Represent CDSO at orientations, live Q&As, conferences, and partner events, and analyze funnel and student-success data to recommend improvements.
Identify opportunities to optimize existing administrative procedures by building a thorough understanding of the admissions process.
Bachelor’s degree and two years of professional experience in higher-education recruitment, admissions, advising, sales, or a comparable relationship-management role, with CRM experience (preferably Salesforce), marketing automation, and basic data analysis.
Preferred qualifications include a master’s degree, experience with at-scale or online graduate programs, familiarity with UT Austin systems, second-language proficiency such as Spanish, and knowledge of computer science or data science.
Salary of $60,000 or more depending on qualifications, in a full-time position eligible for flexible scheduling and hybrid work, with occasional evening or weekend outreach during peak recruiting periods.

CDSO Enrollment Counselor – Lead Nurture & Application Administration Full Description

Job Posting Title:

CDSO Enrollment Counselor – Lead Nurture & Application Administration

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Hiring Department:

School of Computing

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

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FLSA Status:

Exempt from FLSA

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Earliest Start Date:

Immediately

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Position Duration:

Expected to Continue

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Location:

UT MAIN CAMPUS

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Job Details:

General Notes

This position will support the university’s new School of Computing, which includes 3 strong departments and more than 9,000 students across all programs. This places UT among the most significant intellectual hubs for computer science, information, and statistics and data science research and education anywhere in the world. The School of Computing has a close relationship with Austin’s thriving tech culture and works at the forefront of fields spanning artificial intelligence, robotics and quantum computing; data science, statistics and scientific discovery; cybersecurity and trustworthy computing; and human-centered technology, information, and the societal impacts of computing. The School is seeking an Enrollment Counselor – Lead Nurture & Application Administration to support the CDSO administrative team.

Computer and Data Science Online (CDSO) administers UT Austin’s nationally ranked, at-scale graduate portfolio: the Master of Computer Science (MSCS), Master of Artificial Intelligence (MSAI), Master of Data Science (MSDS) and a stackable four-course Graduate Certificate in AI/ML (CAIML). Together these affordable, high-quality programs enroll several thousand working-professional students each year and extend advanced technical education to a wide, diverse audience. The Enrollment Counselor joins a CDSO administrative team dedicated to guiding every learner—from first inquiry through graduation—along a clear, supportive pathway to success.

Purpose

Serve as the primary relationship manager for prospective students and, in collaboration with the Assistant Director for Admissions, run the administrative functions of the CDSO application process. Use data-driven lead-nurture strategies, ensure an efficient application review, and coordinate hand-offs to academic staff to maximize qualified applications and admitted applicant yield across CDSO’s at-scale programs.

Responsibilities

Provide personalized guidance to prospects via email and webinars, clarifying program fit, requirements, and next steps while steadily nudging them toward application completion.
Execute a highly detailed admissions workflow for 10,000+ applications a year across Salesforce, Smartsheet, and UT systems—move applicants between stages, assign faculty readers, audit application cohort data, process cancellations, and coordinate decision-release communications.
Create more efficient administrative processes by developing a thorough understanding of the admissions process and identifying opportunities to optimize existing procedures.
Serve as the voice of the prospect for the marketing team: flag emerging questions, advise on high-value content, and copy-edit outbound materials to ensure accuracy and resonance.
Drive application conversion: send targeted email nudges, monitor missing documents, and coach applicants through barriers until files are complete.
Maintain expert knowledge of CDSO curricula, policies, tuition, and financing; resolve routine and complex inquiries while collaborating with admissions, registrar, and student-success teams to ensure seamless hand-offs.
Represent CDSO through orientations, live Q&As, conferences, and partner events, consistently championing the programs’ access-and-affordability mission.
Analyze funnel and student-success data to recommend access-oriented improvements and perform other related duties as program needs evolve.

Required Qualifications

Bachelor’s degree and two years of professional experience in higher-education recruitment, admissions, advising, sales, or comparable relationship-management role. Demonstrated success administering application processes; outstanding attention to detail; strong verbal, written, and interpersonal communication skills; experience with CRM systems (preferably Salesforce), marketing automation platforms, and basic data analysis; commitment to student-centered service.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Master’s degree.
Experience with at-scale or online graduate programs.
Familiarity with UT Austin systems and policies.
Spanish or another second-language proficiency.
Knowledge of computer science or data-science disciplines.

Salary Range

$60,000+ depending on qualifications

Working Conditions

Eligible for flexible scheduling and hybrid work. Standard office conditions; repetitive keyboard use; occasional evening or weekend outreach during peak recruiting periods.

Required Materials

Resume/CV
3 work references with their contact information; at least one reference should be from a supervisor
Letter of interest

Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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CDSO Enrollment Counselor – Lead Nurture & Application Administration

Edtech.com's Summary

CDSO Enrollment Counselor – Lead Nurture & Application Administration Full Description

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