Classroom Consultant

🇺🇸 Chapel Hill, NC

🕑 Full-Time

💰 $50K - $61K

💻 Information Technology

🗓️ November 26th, 2025

Edtech.com's Summary

The University of North Carolina at Chapel Hill is hiring a Technology Support Specialist - Contributing, working as a Classroom Consultant. This role involves providing Tier 1 support for instructional technology in over 200 classrooms, including troubleshooting audio-video equipment, conducting training sessions, answering instructor calls, and performing equipment installation and repairs both remotely and onsite.

Highlights

Support instructional technology and AV equipment in more than 200 university classrooms.
Answer technical support calls, conduct room demonstrations, and troubleshoot AV issues.
Perform equipment repair, installation, and lifecycle management.
Proficient with MS Office, Windows OS, basic iOS, and AV systems including AMX and Extron.
Requires an Associate's or Bachelor's degree in IT, Computer Science, Engineering, or related fields, with relevant IT experience.
Basic AV installation experience and ability to manage high-stress technical support situations.
Preferred CTS certification and experience in higher education AV support.
Must be able to move 50 lbs., climb ladders, and hold a valid North Carolina driver’s license.
Full-time permanent position with a salary range of $50,321 to $60,770.
Position is within ITS Educational Technologies Department supporting academic mission classrooms.