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Florida State University
Classroom Support Specialist - Information Technology Services
Higher Ed
Help Desk
Windows
Edtech.com's Summary
Florida State University is hiring a Classroom Support Specialist - Information Technology Services to give instructors first-line technical help in more than 250 classrooms across campus. The specialist installs, configures, and troubleshoots the desktop systems, workstations, printers, servers, and network connections behind those rooms. Because the work is fast-paced, the role also means picking up new technologies as they arrive.
Highlights
- Serve as the first line of support for instructors in over 250 FSU classrooms as part of ITS Classroom Support.
- Provide technical customer support for internal desktop systems, software, hardware, and network infrastructure.
- Install, configure, and troubleshoot desktop systems, workstations, printers, servers, and network problems.
- Act as a principal point of contact who answers inquiries and starts resolving problems on-site, electronically, or by phone.
- Respond to help desk requests from end users with desktop issues and assess the priority level assigned to each one.
- Work a variable schedule, with usual hours from 12:30 PM to 9:30 PM, covering afternoons and evenings.
- Needs a valid Florida or Georgia class E driver's license, or the ability to obtain one upon hire.
- Requires two years of experience or an equivalent mix of post-high-school education and experience, with thorough Windows 10 or 11 familiarity and customer support experience preferred.
Classroom Support Specialist - Information Technology Services Full Description
Department
Information Technology Services
Responsibilities
Responsible for providing technical customer support for internal desktop systems, software, hardware, and network infrastructure.
Installs, configures, and troubleshoots desktop systems, workstations, printers, servers, and network issues.
Serves as a principal point of contact to answer inquiries and initiate resolution of problems.
Communication may be on-site, electronic, or by phone.
May respond to requests from the help desk to support end-users on various desktop systems issues and assess assigned priority levels.
This position is part of ITS Classroom Support, which is the first line of support for instructors in over 250 classrooms around FSU. It is a very active, fast-paced environment, and the employee must learn about numerous new technologies.
Qualifications
High school diploma or equivalent and two years' experience or a combination of post high school education and experience equal to two years.
A valid Florida or Georgia driver's license, class E or the ability to obtain one upon hire.
Preferred Qualifications
- Thoroughly familiar with Windows 10 and/or 11
- Customer support experience
How To Apply
If qualified and interested in a specific job opening as advertised, apply through the FSU Careers site (jobs.fsu.edu). If you are a current FSU employee, apply through myFSU Self Service.
Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.
Veterans' Preference
Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority, and certain service members may be eligible to receive waivers for post secondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Veterans' Preference applies to University Support Personnel System (USPS) positions only.
IMPORTANT: To claim Veterans' Preference, select “yes” to the question on the application questionnaire and upload a DD-214 (or equivalent), the Veterans' Preference Certification form, and other documentation if applicable with your online application before midnight of the position closing date.
Call FSU Human Resources at (850) 644-6034 for Veterans’ Preference eligibility requirements and required documentation.
Considerations
This is an USPS (University Support Personnel System) position.
This position requires successful completion of a criminal history background check.
The schedule for this position is variable, but the usual hours are from 12:30PM to 9:30PM.
Equal Employment Opportunity
FSU is an Equal Employment Opportunity Employer.
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