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North Carolina State University
ClassTech Support Analyst
TCP/IP
Edtech.com's Summary
North Carolina State University is hiring a ClassTech Support Analyst. The analyst provides Tier 1 and Tier 2 technical support for classroom and conference room technology, keeping instructional spaces running for faculty, staff, and students. The role combines hands-on troubleshooting, project support, end-user training, and supervision of student technicians.
Highlights
- Supports projectors, video walls, AV processors, and classroom control systems
- Diagnoses and resolves hardware, software, and network issues, documenting resolutions
- Trains end users and supervises a team of student technicians
- Moves between buildings throughout the day to service instructional spaces
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