Client Learning Solutions Manager

Client Learning Solutions Manager

• Serve as the primary point of contact for assigned client accounts, building strong relationships and providing guidance on LMS solutions and training best practices.
• Partner with Sales to support demos, client evaluations, and solution alignment.
• Manage day-to-day LMS administration, including client setup, property and department configuration, user management, permissions, dashboards, account settings, course assignments, and learning path administration.
• Process and manage user updates, payroll-related uploads, and other client-provided data imports to ensure system accuracy.
• Lead client onboarding and implementation, ensuring a smooth rollout through coordination, training, and system setup.
• Proactively identify client needs, risks, and opportunities, recommending solutions, supporting renewals, and identifying opportunities to expand training programs and services.
• Support account operations including billing coordination, accounts receivable follow-up, account updates, and portfolio changes while maintaining accurate records.
• Educate and support client administrators on LMS functionality, reporting capabilities, best practices, and system enhancements.
• Monitor client usage and performance, providing insights and recommendations to improve engagement and outcomes.
• Perform quality assurance reviews to ensure the accuracy of account configurations, course assignments, learning paths, and client data.
• Troubleshoot LMS issues, investigate support requests, and manage Help Desk tickets through resolution.
• Collaborate cross-functionally with Sales, Product, and Support teams to deliver a seamless and high-quality client experience.
• Contribute to internal initiatives, documentation, special projects, and other duties as assigned.

• 3+ years of experience in property management, multifamily, client services, account management, LMS administration, software support, SaaS operations, training administration, or a related field.
• Experience working with Learning Management Systems (LMS), HRIS platforms, property management software, or other enterprise software systems.
• Demonstrated ability to learn, configure, administer, and troubleshoot complex software applications.
• Strong customer service and relationship management skills with the ability to support multiple client accounts simultaneously.
• Experience onboarding clients, conducting administrator training, and supporting software implementations.
• Ability to troubleshoot issues, research solutions, and manage support tickets through resolution.
• Experience working with data imports, exports, reporting, data validation, and quality assurance processes.
• Strong analytical and problem-solving skills with a high level of attention to detail.
• Proficiency in Microsoft Office, particularly Excel, Word, Outlook, and Teams.
• Ability to manage multiple priorities, projects, and deadlines in a fast-paced environment.
• Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical users.
• Self-motivated, organized, and able to work independently while collaborating effectively with internal teams.
• Experience using CRM, ticketing, or customer support platforms is preferred. Preferably Salesforce experience.
• Experience supporting employee training, learning programs, compliance initiatives, or learning technology solutions is preferred.

• Bachelor’s degree or equivalent work experience.

• Full Time, Salaried, Exempt

• Knoxville, TN; Plano, TX; Chandler, AZ; Alpharetta, GA
• We have an in-office work style, with most team members working in the office from Monday to Thursday and remotely on Friday.

• Competitive Pay
• Health Insurance: Medical, Dental, Vision and Prescription Plans
• Health Savings Accounts
• Flexible Spending Account
• Dependent Flexible Spending Account
• Critical Illness
• Accident
• Retirement Savings Plan (401K) with discretionary company match
• Short and Long Term Disability
• Company Paid $25,000.00 life insurance
• Supplemental Life and AD&D Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Vacation
• Paid Volunteer Time
• Inhabit Employee Discount Programs