Austin Peay State University
Client Service Coordinator
🇺🇸 Clarksville, TN
🕑 Full-Time
💰 TBD
💻 Operations
🗓️ July 17th, 2025
Edtech.com's Summary
- Primary duties include triaging user issues, maintaining ITSM knowledge base, monitoring system threats, and supporting registration and orientation events.
- Responsible for creating policy and procedural documentation and internal/external training materials.
- Supervises phone operations and student workers, and leads new employee orientation and training sessions.
- Requires proficiency in computer repair, maintenance, software installation, troubleshooting, and digital and telephonic communication principles.
- Requires a Bachelor’s degree in Information Technology, Management, Business, or related field.
- At least three years of experience in computer repair, maintenance, and customer service management is mandatory.
- Must have strong communication skills and ability to work with diverse populations.
- Position is a regular, 12-month fiscal appointment with competitive salary commensurate with education and experience.
- Job involves monitoring and reporting usage metrics and customer satisfaction surveys.
- Uses internal monitoring and work order systems within an ITSM framework.
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