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University of Pittsburgh
Client Services Analyst (Health Sciences IT)
Customer Service
Support
Help Desk
Edtech.com's Summary
University of Pittsburgh is hiring a Client Services Analyst (Health Sciences IT) to provide technology support for the six schools of the Health Sciences. The analyst is the first point of contact for support tickets and helps students, faculty, staff, and research personnel with desktop software, hardware, peripherals, and smartphone integration. The role also rotates between pods at different campus locations and assists junior staff.
Highlights
- Serve as the high-level first contact for support tickets from students, faculty, staff, and research personnel across the Health Sciences schools.
- Install, upgrade, and support desktop software, hardware, and peripherals, and configure end user devices.
- Diagnose and resolve moderately complex computing issues and provide advanced technical support.
- Support smartphone technology, including its integration and maintenance with desktop software.
- Keep electronic request tracking and user instructions up to date, with documentation refreshed monthly.
- Answer questions and train a broad range of staff and faculty while assisting junior staff.
- Rotate between pods at various locations supporting the Health Sciences schools, with possible reassignment and schedules that vary with business needs.
- Associate's degree and three years of experience required, with a combination of education and relevant experience considered in lieu of either.
- Work on campus Monday through Friday, 7am to 6pm, with hours that may vary based on coverage needs, and lift and transport computer equipment weighing up to 30 pounds.
Client Services Analyst (Health Sciences IT) Full Description
Client Services Analyst
SVC HS Information Technology - Pennsylvania-Pittsburgh - (26006861)
Health Sciences Information Technology provides technology support for the six schools of the Health Sciences at the University of Pittsburgh. The team works to enhance the IT strategy in the Health Sciences and develop a technology organization and platform that supports education, research, and clinical activities. The team can enable the delivery of IT services to meet the goals of the Health Sciences, simplify the environment, and enhance services overall. High level first contact for support tickets. Installation, upgrading, and help support of desktop software, hardware, and peripherals for students, faculty, staff, and research personnel. Provide support for smart phone technology, integration, and maintenance with desktop software. Ongoing knowledge of hardware and software necessary for maximum user up time. Timely responses to help requests are crucial for maximum user up time and requires high level of customer service. Ability to interact and communicate with broad range of staff and faculty, including training and answering questions. Documentation of help requests electronic request tracking and user instructions kept up to date on a monthly basis.
This role involves rotating between different pods across various locations that support the Health Sciences schools. You may be reassigned to a different pod or location as business needs evolve. There will also be varying schedules depending on business needs
Job Summary
Diagnose and resolves moderately complex computing issues and provides advanced technical support. Configures end user devices. Assists junior staff.
Essential Functions
High level first contact for support tickets. Installation, upgrading and help support of desktop software, hardware, and peripherals for students, faculty, staff, and research personnel.
Physical Effort
Manual dexterity to manipulate hardware, ability to move equipment, communicate with users, and walk to various campus locations. Must be able to lift and transport computer equipment weighing up to 30 pounds to various campus locations.
Position Details
- Assignment Category: Full-time regular
- Bargaining Unit Eligibility: This position is bargaining unit eligible
- Job Classification: Staff.End User Computing Analyst II
- Job Family: Information Technology
- Job Sub-Family: End User Support
- Campus: Pittsburgh
- Minimum Education Level Required: Associate's Degree
- Minimum Years of Experience Required: 3
- Substitution: Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.
- Work Schedule: M-F 7am-6pm; and may vary depending on coverage needs
- Work Arrangement: On-Campus: Teams that work on campus, in an office, or in a lab.
- Hiring Range: TBD Based Upon Qualifications
- Relocation Offered: No
- Visa Sponsorship Provided: No
- Background Check: For position finalists, employment with the University will require successful completion of a background check
- Child Protection Clearances: Not Applicable
- Required Documents: Resume
- Optional Documents: Not Applicable
The University of Pittsburgh is an equal opportunity employer / disability / veteran.
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