Edtech.com's Summary

Boston University is hiring an Instructional Technology, Support Specialist II, Educational Media Center. The role operates, maintains, and troubleshoots classroom audio/visual and instructional technology for the Boston University Medical Campus, supporting the faculty, staff, and students who use it. The specialist also serves on project teams for events and longer-term projects, in roles such as project coordinator, project lead, technical lead, or client lead.

Highlights

Operate, maintain, and troubleshoot classroom technology systems and services, providing in-person and phone tech support to faculty, staff, and students on the Medical Campus.
Serve on multiple project teams as Project Coordinator, Project Lead, Technical Lead, or Client Lead for events that need long-term planning and for longitudinal projects.
Keep accurate records of incidents and requests while working in the field, and create documents and reports in MS Office.
Work with external vendors and across teams at all levels of the organization in a professional, diplomatic, and tactful manner.
Two years of experience in a related technology environment, preferably in higher education, with solid experience in classroom and event AV support and troubleshooting.
Familiarity with service and incident ticketing systems, space scheduling databases, digital signage platforms, and lecture capture systems is a plus.
Bachelor's degree in a related discipline is preferred but not required.
Strong customer service, writing, and organizational skills, with patience in solving complex technical issues and the ability to learn new technology quickly.
Occasional on-call duty and a few weekend events a year, with flexibility to swap hours with colleagues for coverage; must be able to lift equipment up to 50 pounds.
Expected hiring range of $62,525 to $81,175 per year for a full-time regular position.

Instructional Technology, Support Specialist II, Educational Media Center Full Description

Boston University Medical Campus IT - Educational Media seeks an audio/visual and instructional technology professional to join its excellent team. This position will operate, maintain, problem-solve and provide tech support for classroom technology systems and services. Serve on multiple project teams in a variety of roles such as Project Coordinator , Project Lead, Technical Lead or Client Lead, for events in need of long-term planning and longitudinal projects. They will focus is on consistently providing outstanding support for our diverse client community of faculty and staff, and students. At times this position may entail being on call and supporting a few weekend events a year as well as flexibility to swap hours with colleagues for coverage at times.

Required Skills

2 years of experience in a related technology environment, preferably in Higher Education.
Bachelor's Degree in related discipline is preferred but not required.
Solid experience with classroom/event AV support and troubleshooting.
Able to create documents and reports using MS Office
Familiarity with Service/Incident ticketing system, space scheduling databases, digital signage platforms, lecture capture systems a plus.
Must be able to lift moderately heavy equipment (up to 50 pounds).

Soft Skills:

Must follow procedures and keep accurate records of incidents and requests while working in the field.
Strong writing and organizational skills required.
Demonstrate patience when problem-solving complex technical issues in person and on the phone, with diverse customers. Learn and support new technology quickly.
Must possess excellent interpersonal communication skills.
Strong customer service skills absolutely necessary.
Energetic, self-directed, motivated and professional individual who thrives in a fast-paced, dynamic environment.
Interact with all levels of an organization in a professional, diplomatic, and tactful manner.
Work well with external vendors.
Work productively in cross-functional teams and/or resourcefully and independently as an individual.
Must possess the ability to work autonomously and maintain control in rapidly changing situations.
A high level of independent decision making is required.

Expected Hiring Range: $62,525.00 - $81,175.00 (Grade 47). The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, training and internal pay comparison. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.

This position is located at 72 E. Concord St, School of Medicine (L Bldg), Boston, MA, United States.

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Instructional Technology, Support Specialist II, Educational Media Center

Edtech.com's Summary

Instructional Technology, Support Specialist II, Educational Media Center Full Description

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