Edtech.com's Summary

Yourway is hiring a Client Success Manager to lead onboarding, implementation, and ongoing engagement for schools and districts using the Yourway platform. The role involves guiding clients through their implementation lifecycle, designing and delivering tailored training and tools, and collaborating across teams to ensure client success and retention.

Highlights

Lead client implementation with clear project plans and timelines tailored to educational goals
Design and deliver professional development sessions aligned with district priorities
Build custom AI-powered tools and contribute to platform-wide asset development
Manage relationships with school districts, superintendents, and other key stakeholders
Monitor client success metrics and recommend interventions to improve adoption and retention
Required proficiency with Slack and Google Suite; experience with AI prompting preferred
Qualifications include experience as a former teacher or administrator, client success in edtech, and project management skills
Compensation ranges from $85,000 to $95,000 plus benefits including medical, dental, vision, 401(k), and PTO
Willingness to travel up to 20% and commute within the NYC tri-state area during school hours
Must not have been employed by NYC Public Schools in the past 12 months and must be comfortable working with a distributed team

Client Success Manager Full Description

Yourway is seeking a mission-driven, detail-oriented Client Success Manager to lead
successful onboarding, implementation, and ongoing engagement for schools and
districts using our Yourway platform. This role is ideal for someone who blends
experience in education and edtech with a passion for helping educators adopt
innovative tools that save time and empower their teaching.

Location: NYC-based with travel to other regions up to 20% of the time
Compensation: Base Compensation is $85,000-$95,000

Submit your resume and cover letter to info@yourwaylearning.com with “Client Success
Manager” in the subject line.

Job Summary
The Client Success Manager will serve as the primary point of implementation contact
for specific school and district clients primarily located in New York City, the NYC metro
area and other clients throughout the U.S. As the implementation contact for clients,
you’ll guide clients through the entire lifecycle of their Yourway implementation —from
onboarding to renewal. You’ll design and deliver implementation sessions aligned with
district goals and Yourway’s core features, build custom AI-powered tools and
assistants tailored to client needs, and contribute to the development of ready-made
tools that support platform-wide adoption. You’ll also collaborate with Sales, Product,
and Marketing to ensure that every client’s experience drives both educational impact
and long-term retention.

Core Responsibilities

Client Success Strategy & Reporting
- Develop and execute strategies that drive onboarding, adoption, and retention aligned to client KPIs.
- Collaborate with Sales, Marketing, Product, and Leadership to ensure efforts support broader company goals.
- Monitor client success metrics (adoption, usage, satisfaction, retention) and recommend interventions to boost impact and mitigate churn.
Implementation Planning & Project Management
- Lead client implementation using clear project plans, timelines, and communication checkpoints.
- Coordinate internal resources to ensure timely onboarding.
- Use project management tools to track deliverables and keep clients
  engaged.
- Design and deliver engaging whole-group implementation sessions
  aligned with district goals and the Yourway platform.
- Tailor professional learning to support each client’s instructional priorities.
Client Relationship Management
- Serve as the implementation contact for a portfolio of clients, guiding them from onboarding through renewal.
- Translate district/school planning discussions into actionable implementation steps in partnership with the Sales team.
- Proactively address client concerns, escalating issues and coordinating internal responses to mitigate risks.
- Identify opportunities for renewal and expansion within existing accounts.
- Maintain thorough documentation of client interactions, milestones, and progress.
Client Facing Asset Development & Enablement
- Build custom Yourway tools and assistants tailored to client goals, and contribute to the development of ready-made tools that scale across the platform.
- Design and deliver high-quality, client-facing assets and training materials to support onboarding, implementation, and adoption.
- Ensure all tools reflect strong pedagogical practices and help educators
  save time and enhance instructional impact.

Core Skills

Communication Skills: Ability to clearly and effectively convey information to a variety of audiences, both verbally and in writing.
Teamwork and Collaboration: Capacity to work well with others, build and maintain positive working relationships, and contribute to a team-oriented environment.
Problem-Solving Skills: Ability to identify issues, think critically, and develop innovative solutions to complex problems.
Adaptability and Flexibility: Ability to adjust to new conditions, handle multiple tasks, and embrace change in a dynamic work environment.
Feedback Skills: Ability to take in and apply feedback from the team as well as give effective, clear, actionable feedback to others.
Time Management and Organization: Ability to prioritize tasks, manage time efficiently, and organize work effectively to meet deadlines and achieve goals.

Qualifications:

Experience creating and delivering professional development sessions for educators
Former teacher or administrator with a deep understanding of K–12 school environments, familiarity with NYC school systems (NYCPS and/or charters) a plus
Experience in client success or sales at an edtech company
Proven ability to manage relationships with districts and superintendents
Ability to commute to NYC and the tri-state area during school hours (7AM–4PM) as needed
Willingness to travel outside of the NYC area 10-20% of the time
Familiarity with AI prompting for educational content creation
Proven project management experience across multiple client accounts
Experience managing and interpreting client KPIs and performance data
Confident facilitator with experience delivering professional development to educators
Must not have been employed by NYC Public Schools (NYCPS) within the past 12 months
Comfortable working remotely with a distributed team
Proficient with Slack & Google Suite
Experience creating support content like how-to videos, training decks, or knowledge base articles, a plus

Compensation & Benefits:

Salary begins at $85,000+ range and increases based on experience
LINC offers medical, dental, vision, and other insurance benefits, a 401(k) retirement plan, transit, medical spending and dependent care benefits
$100/month phone reimbursement
Up to 15 days PTO along with additional company holidays
Gain relevant experience with one of the world's fastest-growing education technology companies
Join a fun and high-performing team that is passionate about our work
Experience work at a fast-paced company with an awesome social mission

Don't check off every box in the requirements listed above? Please apply anyway!
Studies have shown that marginalized communities - such as women, LGBTQ+ and
people of color - are less likely to apply to jobs unless they meet every single
qualification. Yourway is dedicated to building an inclusive, diverse, equitable, and
accessible workplace that fosters a sense of belonging - so if you're excited about this
role but your past experience doesn't align perfectly with every qualification in the job
description, we encourage you to still consider submitting an application. You may be
just the right candidate for this role or another one of our openings!

Commitment to Equity
It is the policy of Yourway Learning to provide employment opportunities without regard
to race, color, religion, creed, national origin, alienage and citizen status, age, marital
status, veteran status, disability, prior record of arrest or conviction (except as provided
by law), sexual orientation, gender (sex), or any other protected class, and to maintain
an environment free of discriminatory harassment, including sexual harassment, or
retaliation as required by U.S. civil rights law.

Original Job Description

Location: NYC-based with travel to other regions up to 20% of the time
Compensation: Base Compensation is $85,000-$95,000

Client Success Strategy & Reporting
- Develop and execute strategies that drive onboarding, adoption, and retention aligned to client KPIs.
- Collaborate with Sales, Marketing, Product, and Leadership to ensure efforts support broader company goals.
- Monitor client success metrics (adoption, usage, satisfaction, retention) and recommend interventions to boost impact and mitigate churn.
Implementation Planning & Project Management
- Lead client implementation using clear project plans, timelines, and communication checkpoints.
- Coordinate internal resources to ensure timely onboarding.
- Use project management tools to track deliverables and keep clients
  engaged.
- Design and deliver engaging whole-group implementation sessions
  aligned with district goals and the Yourway platform.
- Tailor professional learning to support each client’s instructional priorities.
Client Relationship Management
- Serve as the implementation contact for a portfolio of clients, guiding them from onboarding through renewal.
- Translate district/school planning discussions into actionable implementation steps in partnership with the Sales team.
- Proactively address client concerns, escalating issues and coordinating internal responses to mitigate risks.
- Identify opportunities for renewal and expansion within existing accounts.
- Maintain thorough documentation of client interactions, milestones, and progress.
Client Facing Asset Development & Enablement
- Build custom Yourway tools and assistants tailored to client goals, and contribute to the development of ready-made tools that scale across the platform.
- Design and deliver high-quality, client-facing assets and training materials to support onboarding, implementation, and adoption.
- Ensure all tools reflect strong pedagogical practices and help educators
  save time and enhance instructional impact.

Core Skills

Communication Skills: Ability to clearly and effectively convey information to a variety of audiences, both verbally and in writing.
Teamwork and Collaboration: Capacity to work well with others, build and maintain positive working relationships, and contribute to a team-oriented environment.
Problem-Solving Skills: Ability to identify issues, think critically, and develop innovative solutions to complex problems.
Adaptability and Flexibility: Ability to adjust to new conditions, handle multiple tasks, and embrace change in a dynamic work environment.
Feedback Skills: Ability to take in and apply feedback from the team as well as give effective, clear, actionable feedback to others.
Time Management and Organization: Ability to prioritize tasks, manage time efficiently, and organize work effectively to meet deadlines and achieve goals.

Qualifications:

Experience creating and delivering professional development sessions for educators
Former teacher or administrator with a deep understanding of K–12 school environments, familiarity with NYC school systems (NYCPS and/or charters) a plus
Experience in client success or sales at an edtech company
Proven ability to manage relationships with districts and superintendents
Ability to commute to NYC and the tri-state area during school hours (7AM–4PM) as needed
Willingness to travel outside of the NYC area 10-20% of the time
Familiarity with AI prompting for educational content creation
Proven project management experience across multiple client accounts
Experience managing and interpreting client KPIs and performance data
Confident facilitator with experience delivering professional development to educators
Must not have been employed by NYC Public Schools (NYCPS) within the past 12 months
Comfortable working remotely with a distributed team
Proficient with Slack & Google Suite
Experience creating support content like how-to videos, training decks, or knowledge base articles, a plus

Compensation & Benefits:

Salary begins at $85,000+ range and increases based on experience
LINC offers medical, dental, vision, and other insurance benefits, a 401(k) retirement plan, transit, medical spending and dependent care benefits
$100/month phone reimbursement
Up to 15 days PTO along with additional company holidays
Gain relevant experience with one of the world's fastest-growing education technology companies
Join a fun and high-performing team that is passionate about our work
Experience work at a fast-paced company with an awesome social mission

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