Jenzabar
Client Success Manager
Edtech.com's Summary
Jenzabar is hiring a Client Success Manager to manage and enhance client relationships within the higher education sector, primarily covering the upper Midwest and some Canadian clients. The role involves acting as a liaison, using data and AI tools to improve client satisfaction and ROI, conducting client training and reviews, and collaborating with sales leadership to develop strategic account plans.
Highlights
- Maintain and strengthen positive client relationships to ensure satisfaction with Jenzabar products and services.
- Serve as a liaison between clients and the organization, addressing needs and delivering feedback for product improvement.
- Use AI-enabled tools and analytics to support decision-making and enhance business outcomes responsibly with human oversight.
- Conduct annual on-campus visits and reviews for clients across the assigned territory, including Canada.
- Work closely with Account Executives and Sales Managers to strategize and support future sales opportunities.
- Required to travel 50-75% of the time within the territory, including South Dakota, North Dakota, Montana, Minnesota, New Mexico, Michigan, and parts of Canada.
- Bachelor’s Degree preferred with a background in Higher Education or relevant client service experience, particularly as an Account Manager in this space.
- Strong communication skills and a positive attitude are essential for success in this role.
- Compensation ranges from $48,000 to $60,000 annually plus eligibility for an annual bonus and a comprehensive benefits package including medical, dental, vision, 401K, and paid leave.
- Benefit offerings include Medical, Life, Dental, Vision Insurance, PTO, Paid Parental Leave, Paid Holidays, Short and Long Term Disability, 401K, and Educational Assistance.
Client Success Manager Full Description
Jenzabar is looking for a Client Success Manager that has a background in Higher Education and/or Client Service (through Jenzabar or an outside institution or company) with 2+ years of experience. The primary territory would include South Dakota, North Dakota, Montana, Minnesota, New Mexico, and a small number of clients in Canada and Michigan. Ideal candidate would be located in or around Minneapolis, MN, Sioux Falls, SD, or Billings, MT.
Essential Tasks
- Maintain positive client relationships to maximize product/service satisfaction
- Act as a liaison between organization and clients
- Leverage data captured in other areas of Jenzabar to personalize and address client’s needs and ROI
- Client Service training for continuous improvement
- Visit and/or conduct annual reviews with each client
- Identify, develop, and maintain strategic relationships with senior level contacts
- Integral part of strategizing on accounts with Account Executive & Sales Manager to establish future sales
- Collects feedback on how products are meeting the needs of the client and identifying how this can be improved
- Represent Jenzabar at related regional conferences within your territory
- Deeper level of understanding of our 3rd party relationships and opportunities & positioning
- Visit clients on campus in the US and Canada annually
- Leverage AI-enabled tools and analytics to enhance decision-making, improve efficiency, and drive measurable business outcomes when appropriate
- Apply sound judgment and ethical standards when using AI, ensuring accuracy, data privacy, and responsible human-in-the-loop oversight
- Other tasks as assigned
- Ability to travel 50-75%
Preferred Skills and Experience
- Bachelor’s Degree
- Background in Higher Education – understand industry
- Prior experience as an Account Manager for a company specializing in products specific to the Higher Education Space is a plus.
- Strong communication skills and a positive attitude
The pay range for this position is $48,000-$60,000/year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience. This position is eligible for an annual bonus in addition to a full range of benefits. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.
Benefits
Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, PTO, Paid Parental Leave, Paid Holidays, Short Term Disability, Long Term Disability, 401K, Educational Assistance
Jenzabar does not discriminate in employment opportunities or practices on the basis of race, color, sex, gender, gender identity, pregnancy, childbirth and related medical conditions, genetics, genetic markers and carrier status, creed, religion, national origin, ancestry, age, disability, medical condition, marital status, sexual orientation, military service, veteran status, or any other status protected by state and federal laws.
Please Note: Jenzabar does not sponsor applicants for work visas.
Electronic Monitoring Notice:
Job applicants are advised that Jenzabar reserves the right to monitor, access, review, and disclose electronic activity conducted on Company‑owned devices, networks, and systems, as well as activity involving Jenzabar applications or accounts accessed on personal devices. Monitoring may include email, messaging, internet usage, files, applications, and other electronic communications or data, and is performed for security, compliance, and operational purposes.
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