Jenzabar
Client Success Manager
Edtech.com's Summary
Jenzabar is hiring a Client Success Manager to maintain and enhance client relationships primarily in the higher education sector across several states in the U.S. The role involves serving as a liaison between clients and the organization, using data-driven insights to tailor services, conducting regular client reviews, and collaborating with sales teams to support account strategies and future sales opportunities.
Highlights
- Maintain positive client relationships to maximize product and service satisfaction.
- Act as a liaison between Jenzabar and its clients.
- Use data and AI-enabled tools to personalize client interactions and improve outcomes.
- Conduct annual on-campus client visits and service training sessions.
- Identify and develop strategic relationships with senior-level contacts.
- Collaborate with Account Executives and Sales Managers on account strategies.
- Collect client feedback for product improvement and represent Jenzabar at regional conferences.
- Bachelor's degree required; background in higher education preferred.
- Experience as an Account Manager in higher education products is a plus.
- Compensation ranges from $52,000 to $70,000 annually plus eligibility for bonuses and benefits including medical, dental, vision, 401K, and paid leave.
Client Success Manager Full Description
Jenzabar is looking for a Client Success Manager that has a background in Higher Education and/or Client Service (through Jenzabar or an outside institution or company) with 2+ years of experience. The primary territory would include Vermont, New Hampshire, Maine, Connecticut, and Massachusetts, as well as a few schools in Indiana and Oregon. Ideal candidate would be located in or around Boston, MA or the New England area.
Essential Tasks
- Maintain positive client relationships to maximize product/service satisfaction
- Act as a liaison between organization and clients
- Leverage data captured in other areas of Jenzabar to personalize and address client’s needs and ROI
- Client Service training for continuous improvement
- Visit and/or conduct annual reviews with each client
- Identify, develop, and maintain strategic relationships with senior level contacts
- Integral part of strategizing on accounts with Account Executive & Sales Manager to establish future sales
- Collects feedback on how products are meeting the needs of the client and identifying how this can be improved
- Represent Jenzabar at related regional conferences within your territory
- Deeper level of understanding of our 3rd party relationships and opportunities & positioning
- Visit clients on campus annually
- Leverage AI-enabled tools and analytics to enhance decision-making, improve efficiency, and drive measurable business outcomes when appropriate
- Apply sound judgment and ethical standards when using AI, ensuring accuracy, data privacy, and responsible human-in-the-loop oversight
- Other tasks as assigned
- Ability to travel 50-75%
Preferred Skills and Experience
- Bachelor’s Degree
- Background in Higher Education – understand industry
- Prior experience as an Account Manager for a company specializing in products specific to the Higher Education Space is a plus.
- Strong communication skills and a positive attitude
The pay range for this position is $52,000-$70,000/year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience. This position is eligible for an annual bonus in addition to a full range of benefits. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.
Benefits
Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, PTO, Paid Parental Leave, Paid Holidays, Short Term Disability, Long Term Disability, 401K, Educational Assistance
Jenzabar does not discriminate in employment opportunities or practices on the basis of race, color, sex, gender, gender identity, pregnancy, childbirth and related medical conditions, genetics, genetic markers and carrier status, creed, religion, national origin, ancestry, age, disability, medical condition, marital status, sexual orientation, military service, veteran status, or any other status protected by state and federal laws.
Please Note: Jenzabar does not sponsor applicants for work visas.
Electronic Monitoring Notice:
Job applicants are advised that Jenzabar reserves the right to monitor, access, review, and disclose electronic activity conducted on Company‑owned devices, networks, and systems, as well as activity involving Jenzabar applications or accounts accessed on personal devices. Monitoring may include email, messaging, internet usage, files, applications, and other electronic communications or data, and is performed for security, compliance, and operational purposes.
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