Edtech.com's Summary

Frontline Education is hiring a Client Value Partner. This role involves managing a portfolio of mid-touch K12 district clients, driving product adoption, generating expansion opportunities, and collaborating with sales and client outcome teams to increase account value through a blend of digital engagement and personal interactions.

Highlights

Manage a portfolio of approximately 150 K12 district clients focusing on adoption, expansion, and retention.
Design and execute digital customer journeys using Gainsight and marketing automation tools like HubSpot or Marketo.
Conduct executive business reviews, live engagements, and office hours to maintain strong client relationships.
Use Salesforce, Gainsight, Zendesk, Power BI, and Confluence to track client data and actions.
Meet quarterly targets related to expansion lead volume, upsell ARR, product adoption, and engagement scores.
Require 3-5+ years of experience in SaaS customer success, account management, or K12 edtech with expansion success.
Must have subject matter expertise in at least one Frontline pillar (Human Capital Management, Student & Special Programs, Business Operations, or Analytics).
Strong written and verbal communication skills for diverse audiences, familiarity with AI tools for proposal automation preferred.
Compensation range: $75,000 - $85,000 base salary plus bonus, personalized PTO, 401k match, ESPP, and comprehensive benefits.
Up to 15% travel required for client events, on-site workshops, and conferences.

Client Value Partner Full Description

Client Value Partner

Location: United States

Description

Client Value Partner

Location Requirements: This position is Hybrid to Wayne or Naperville. Remote candidates will be considered. The role will work hours based on the Eastern Time Zone. Up to 15% travel for regional client events, on-site workshops and industry conferences.

Your role on the team:

Reporting to the Director of Client Success, you will manage a pooled book of mid-touch K12 district clients across all Frontline pillars, applying deep expertise in at least one pillar and baseline fluency in the others. You will employ a hybrid engagement model—digital at scale complemented by targeted personal touch—to maximize adoption, generate expansion opportunities, and upsell services, moving accounts toward strategic status and higher lifetime value.

You can expect to:

Own a portfolio of ~150 mid-touch districts, segmenting by health and growth potential to prioritize engagement.
Design and execute Gainsight powered digital journeys (email, in-app, webinars) that drive onboarding completion, feature activation, and continuous value realization.
Deliver scheduled personal touchpoints—group Executive Business Reviews (virtual), Live Purposeful Engagements (LPEs), and office hours—to reinforce outcomes and collect expansion intelligence.
Proactively uncover cross-sell and service upsell opportunities; create qualified expansion opportunities in Salesforce and collaborate with Sales / Client Outcomes Partners to close.
Track and influence product adoption metrics; prescribe enablement resources and coordinate with Support/Implementation to remove barriers.
Leverage marketing automation to run thematic campaigns that educate clients on adjacent pillars and services.
Maintain impeccable data integrity in Salesforce, Gainsight, Zendesk, and Confluence, ensuring every client interaction, health score, and action plan is documented in real time.
Own Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) targets, leading end-to-end renewal strategy and execution to meet or exceed them.
Achieve quarterly targets for Expansion Lead volume, Service Upsell ARR, Product Adoption %, Engagement Score, and other key metrics.
Pursue and maintain annual Frontline product certifications, demonstrating expert-level knowledge in at least one pillar and foundational knowledge across the suite.
Contribute feedback loops to Product, Marketing, and Enablement to refine messaging, programs, and roadmap.
Collaborate with peers in the Client Outcomes Manager pool to iterate on playbooks, share best practices, and continuously improve scaled delivery motion.

What you bring to the role:

Ability to manage a high volume of accounts, prioritize effectively, and meet aggressive expansion goals in a fast-growing environment.
Analytical thinker who can translate usage and health data into clear, actionable next steps.
CPQ and Confluence familiarity a plus.
Digital first mindset—comfortable designing email journeys, webinars, and in-app messaging to influence customer behavior at scale.
Growth mindset, curiosity, and passion for empowering K12 educators and staff.

This role requires:

3 - 5+ years in SaaS customer success, account management, or K12 edtech, with demonstrable success driving expansion in a pooled/scale motion.
Subject matter expertise in at least one Frontline pillar (Human Capital Management, Student & Special Programs, Business Operations, or Analytics) and working knowledge of the others.
Hands on experience with Salesforce, Gainsight, marketing automation tools (e.g., HubSpot, Marketo), Zendesk, Power BI, and Microsoft Office.
Strong written and verbal communication skills adaptable to audiences from system admins to district leadership.
Familiarity with AI-enabled tools for proposal automation and content generation.
Up to 15% travel for regional client events, on-site workshops and industry conferences.

Who we are:

Frontline Education is a pioneer of school administration software purpose-built for K-12 districts. We provide innovative, connected solutions for student and special programs, business operations, and human capital management with powerful data and analytics to empower educators and administrators. We earn the trust of K-12 leaders across the U.S. by serving as a consistently high-performing, forthright partner of school districts through every dimension of the company.

We're a group of unique and talented individuals that love what we do. We've been lucky enough to land jobs with a rapidly growing tech company that supports an appreciative and friendly customer base. We work hard to make our customers happy, but we like to have a good time in the process. We are a company that strives to think in terms of “we” instead of “me.” We believe in the philosophy of servant leadership and that it’s all about putting others first. We also value the balance between family and work.

Frontline embraces diversity, equity, and inclusivity. We are intentionally building a workplace that respects, supports, and values the identities of all our employees. We believe this to be foundational in developing a strong community in our company. Frontline Education is an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The perks of being a Frontliner:

Frontline offers a competitive compensation package including a base salary, rewarding bonus structure, 401k match, ESPP, and personalized PTO! Our company’s growth has created a promising environment for career advancement and rewarding challenges. We offer a tuition reimbursement program for eligible college credit coursework available to employees depending on their status and length of employment.

The salary range for this role is $75,000 - $85,000 per year, based on experience, skills, and internal equity. In addition to base salary, this role includes a bonus, personalized PTO, and comprehensive benefits, including health insurance, 401k, and much more!

Our Privacy Policy: Your privacy is important to us. Click here to read our general Privacy Statement, and click here to read our Applicant Privacy Statement

Original Job Description

Client Value Partner

Location: United States

Description

Client Value Partner

Your role on the team:

You can expect to:

Own a portfolio of ~150 mid-touch districts, segmenting by health and growth potential to prioritize engagement.
Design and execute Gainsight powered digital journeys (email, in-app, webinars) that drive onboarding completion, feature activation, and continuous value realization.
Deliver scheduled personal touchpoints—group Executive Business Reviews (virtual), Live Purposeful Engagements (LPEs), and office hours—to reinforce outcomes and collect expansion intelligence.
Proactively uncover cross-sell and service upsell opportunities; create qualified expansion opportunities in Salesforce and collaborate with Sales / Client Outcomes Partners to close.
Track and influence product adoption metrics; prescribe enablement resources and coordinate with Support/Implementation to remove barriers.
Leverage marketing automation to run thematic campaigns that educate clients on adjacent pillars and services.
Maintain impeccable data integrity in Salesforce, Gainsight, Zendesk, and Confluence, ensuring every client interaction, health score, and action plan is documented in real time.
Own Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) targets, leading end-to-end renewal strategy and execution to meet or exceed them.
Achieve quarterly targets for Expansion Lead volume, Service Upsell ARR, Product Adoption %, Engagement Score, and other key metrics.
Pursue and maintain annual Frontline product certifications, demonstrating expert-level knowledge in at least one pillar and foundational knowledge across the suite.
Contribute feedback loops to Product, Marketing, and Enablement to refine messaging, programs, and roadmap.
Collaborate with peers in the Client Outcomes Manager pool to iterate on playbooks, share best practices, and continuously improve scaled delivery motion.

What you bring to the role:

Ability to manage a high volume of accounts, prioritize effectively, and meet aggressive expansion goals in a fast-growing environment.
Analytical thinker who can translate usage and health data into clear, actionable next steps.
CPQ and Confluence familiarity a plus.
Digital first mindset—comfortable designing email journeys, webinars, and in-app messaging to influence customer behavior at scale.
Growth mindset, curiosity, and passion for empowering K12 educators and staff.

This role requires:

3 - 5+ years in SaaS customer success, account management, or K12 edtech, with demonstrable success driving expansion in a pooled/scale motion.
Subject matter expertise in at least one Frontline pillar (Human Capital Management, Student & Special Programs, Business Operations, or Analytics) and working knowledge of the others.
Hands on experience with Salesforce, Gainsight, marketing automation tools (e.g., HubSpot, Marketo), Zendesk, Power BI, and Microsoft Office.
Strong written and verbal communication skills adaptable to audiences from system admins to district leadership.
Familiarity with AI-enabled tools for proposal automation and content generation.
Up to 15% travel for regional client events, on-site workshops and industry conferences.

Who we are:

The perks of being a Frontliner:

Our Privacy Policy: Your privacy is important to us. Click here to read our general Privacy Statement, and click here to read our Applicant Privacy Statement

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Client Value Partner

Edtech.com's Summary

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