Frontline Education
Strategic Client Value Partner
🇺🇸 Remote - US
🕑 Full-Time
💰 $95K - $100K
💻 Customer Success
🗓️ October 19th, 2025
Gainsight
K-12
Power BI
Edtech.com's Summary
Frontline Education is hiring a Strategic Client Value Partner. The role involves acting as a strategic advisor for K12 districtwide customers to drive measurable value, protect recurring revenue, and accelerate product adoption while expanding Frontline's footprint. The position requires developing outcome roadmaps, facilitating executive reviews, and managing adoption and expansion strategies.
Highlights
- Serve as a strategic partner for K12 district customers across Frontline Education's solutions.
- Coauthor multiyear outcome roadmaps aligning with district goals.
- Facilitate Quarterly Executive Business Reviews to demonstrate ROI and uncover expansion opportunities.
- Manage adoption plans using tools like Gainsight and translate usage data into actionable steps.
- Own Net Revenue Retention and Gross Revenue Retention targets and execute renewal strategies.
- Generate expansion opportunities and collaborate with Sales on account planning.
- Present insights with Power BI and advocate customer needs to internal teams via Aha!.
- Require proficiency in Salesforce, Gainsight, Zendesk, CPQ, NetSuite, Power BI, and Microsoft Office.
- Minimum 5 years’ experience in K12 edtech, SaaS customer success, or product implementation with proven retention and growth success.
- Compensation ranges from $95,000 to $100,000 annually with bonus, PTO, 401k match, and comprehensive benefits.
Strategic Client Value Partner Full Description
Strategic Client Value Partner
Location: United States
Description
Strategic Client Value Partner
Location Requirements: This position is Hybrid to Wayne or Naperville. Remote candidates will be considered. The role will work hours based on the Eastern Time Zone. Up to 25% travel for onsite executive business reviews, strategic planning sessions, and industry events.
Your role on the team:
Reporting to the Director of Client Success, you will act as a strategic partner and trusted advisor for a portfolio of K12 districtwide customers across every Frontline Education pillar. Your mission: drive measurable customer value and visible value realization that naturally generates demand—protecting recurring revenue, accelerating product adoption, and expanding Frontline’s footprint.
You can expect to:
- Coauthor multiyear outcome roadmaps with district executive sponsors, aligning Frontline solutions to instructional, operational, and fiscal goals.
- Facilitate Quarterly Executive Business Reviews (EBRs) to quantify realized ROI, showcase value realization, introduce new capabilities, and surface expansion opportunities.
- Orchestrate adoption and value realization plans with Gainsight journeys, in app guidance, and targeted enablement; translate usage analytics into tailored next steps.
- Own Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) targets by mitigating churn risk, executing renewal strategy, and accurately forecasting retention.
- Generate qualified expansion opportunities and partner with Sales on whitespace analysis and account plans—driving Expansion ARR.
- Cultivate multithreaded relationships that convert champions into references, case studies, and NPS promoters.
- Present actionable insights via Power BI dashboards; advocate customer needs to Product, Marketing, and Engineering through Aha!.
- Lead value realization workshops and publish executive summaries that quantify the impact of Frontline solutions.
- Contribute to continuous improvement initiatives—playbook refinement, process documentation, and internal enablement.
- Pursue and maintain Frontline product training certifications annually; completion of all assigned certifications within designated timeframes is expected.
- Deliver Live Purposeful Engagements (LPEs) according to playbook cadence and consistently achieve or exceed client engagement score targets.
- Ensure impeccable data integrity and hygiene by documenting client interactions, health scores, and action plans in Salesforce, Gainsight, and Zendesk in real time.
What you bring to the role:
- Growth mindset, bias for action, and passion for improving K12 outcomes.
- Confluence & JIRA familiarity a plus.
- Data storytelling acumen—able to distill dashboards into compelling executive narratives.
- Skilled facilitator comfortable engaging superintendents, CFOs, and school boards virtually and in person.
Key Success Metrics
NRR | GRR | Product Adoption % | Value Realization Score / ROI | # Expansion Opportunities | Expansion ARR | NPS | CSAT | # Referenceable Accounts | Frontline Engagement Score
This role requires:
- 5+ years in K12 edtech, SaaS customer success, or Frontline product implementation.
- Proven track record of exceeding retention, growth, and value realization goals within large, complex district accounts.
- Mastery of Salesforce, Gainsight, Zendesk, CPQ, NetSuite, Power BI, and Microsoft Office.
- Consultative negotiation, value engineering, and ROI modeling expertise.
- Up to 25% travel for onsite executive business reviews, strategic planning sessions, and industry events.
Who we are:
Frontline Education is a pioneer of school administration software purpose-built for K-12 districts. We provide innovative, connected solutions for student and special programs, business operations, and human capital management with powerful data and analytics to empower educators and administrators. We earn the trust of K-12 leaders across the U.S. by serving as a consistently high-performing, forthright partner of school districts through every dimension of the company.
We're a group of unique and talented individuals that love what we do. We've been lucky enough to land jobs with a rapidly growing tech company that supports an appreciative and friendly customer base. We work hard to make our customers happy, but we like to have a good time in the process. We are a company that strives to think in terms of “we” instead of “me.” We believe in the philosophy of servant leadership and that it’s all about putting others first. We also value the balance between family and work.
Frontline embraces diversity, equity, and inclusivity. We are intentionally building a workplace that respects, supports, and values the identities of all our employees. We believe this to be foundational in developing a strong community in our company. Frontline Education is an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
The perks of being a Frontliner:
Frontline offers a competitive compensation package including a base salary, rewarding bonus structure, 401k match, ESPP, and personalized PTO! Our company growth has created a promising environment for career advancement and rewarding challenges. We offer a tuition reimbursement program for eligible college credit coursework available to employees depending on their status and length of employment.
The salary range for this role is $95,000 - $100,000 per year, based on experience, skills, and internal equity. In addition to base salary, this role includes a bonus, personalized PTO, and comprehensive benefits, including health insurance, 401k, and much more!
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