Frontline Education
Client Value Partner
🇺🇸 Remote - US
🕑 Full-Time
💰 $75K - $85K
💻 Customer Success
🗓️ January 4th, 2026
Gainsight
Marketo
Power BI
Edtech.com's Summary
Frontline Education is hiring a Client Value Partner. This role involves managing a portfolio of mid-touch K12 district clients, driving adoption of Frontline's pillars through digital and personal engagement, and generating expansion opportunities to enhance client value and retention.
Highlights
- Manage approximately 150 mid-touch K12 district accounts, prioritizing by client health and growth potential.
- Design and implement Gainsight-powered digital journeys to drive onboarding, feature activation, and ongoing client value.
- Conduct virtual Executive Business Reviews, live engagements, and office hours to gather expansion intelligence.
- Identify cross-sell and upsell opportunities, collaborating with Sales and Client Outcomes teams for closure.
- Track product adoption and coordinate with support teams to resolve client barriers.
- Maintain data integrity in Salesforce, Gainsight, Zendesk, and Confluence.
- Lead renewal strategy to meet Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) targets.
- Require 3-5+ years in SaaS customer success or K12 edtech with expansion success and subject matter expertise in at least one Frontline pillar.
- Proficiency in Salesforce, Gainsight, marketing automation tools (e.g., HubSpot, Marketo), Zendesk, Power BI, and Microsoft Office.
- Salary range of $75,000–$85,000 plus bonus eligibility, 401(k) match, ESPP, comprehensive benefits, and tuition reimbursement.
Client Value Partner Full Description
Client Value Partner
Location: United States
Description
Client Value Partner
Location Requirements: Hybrid to Wayne, PA or Naperville, IL (remote considered). The role will work hours based on the Eastern Time Zone. Up to 15% travel for regional client events, on-site workshops and industry conferences.
How You’ll Contribute to Our Mission
Reporting to the Director of Client Success, you will manage a pooled book of mid-touch K12 district clients across all Frontline pillars, applying deep expertise in at least one pillar and baseline fluency in the others. You will employ a hybrid engagement model—digital at scale complemented by targeted personal touch—to maximize adoption, generate expansion opportunities, and upsell services, moving accounts toward strategic status and higher lifetime value.
How You’ll Drive Success
- Own a portfolio of ~150 mid-touch districts, segmenting by health and growth potential to prioritize engagement.
- Design and execute Gainsight powered digital journeys (email, in-app, webinars) that drive onboarding completion, feature activation, and continuous value realization.
- Deliver scheduled personal touchpoints—group Executive Business Reviews (virtual), Live Purposeful Engagements (LPEs), and office hours—to reinforce outcomes and collect expansion intelligence.
- Proactively uncover cross-sell and service upsell opportunities; create qualified expansion opportunities in Salesforce and collaborate with Sales / Client Outcomes Partners to close.
- Track and influence product adoption metrics; prescribe enablement resources and coordinate with Support/Implementation to remove barriers.
- Leverage marketing automation to run thematic campaigns that educate clients on adjacent pillars and services.
- Maintain impeccable data integrity in Salesforce, Gainsight, Zendesk, and Confluence, ensuring every client interaction, health score, and action plan is documented in real time.
- Own Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) targets, leading end-to-end renewal strategy and execution to meet or exceed them.
- Achieve quarterly targets for Expansion Lead volume, Service Upsell ARR, Product Adoption %, Engagement Score, and other key metrics.
- Pursue and maintain annual Frontline product certifications, demonstrating expert-level knowledge in at least one pillar and foundational knowledge across the suite.
- Contribute feedback loops to Product, Marketing, and Enablement to refine messaging, programs, and roadmap.
- Collaborate with peers in the Client Outcomes Manager pool to iterate on playbooks, share best practices, and continuously improve scaled delivery motion.
Key Success Metrics
Expansion Opportunities Generated | Service Upsell ARR | Product Adoption% NRR | GRR | Engagement Score | # Referenceable Accounts | Campaign Response Rate
What You Bring to Help Us Grow
- Ability to manage a high volume of accounts, prioritize effectively, and meet aggressive expansion goals in a fast-growing environment.
- Analytical thinker who can translate usage and health data into clear, actionable next steps.
- CPQ and Confluence familiarity a plus.
- Digital first mindset—comfortable designing email journeys, webinars, and in-app messaging to influence customer behavior at scale.
- Growth mindset, curiosity, and passion for empowering K12 educators and staff.
What You’ll Need to Thrive
- 3 - 5+ years in SaaS customer success, account management, or K12 edtech, with demonstrable success driving expansion in a pooled/scale motion.
- Subject matter expertise in at least one Frontline pillar (Human Capital Management, Student & Special Programs, Business Operations, or Analytics) and working knowledge of the others.
- Hands on experience with Salesforce, Gainsight, marketing automation tools (e.g., HubSpot, Marketo), Zendesk, Power BI, and Microsoft Office.
- Strong written and verbal communication skills adaptable to audiences from system admins to district leadership.
- Familiarity with AI-enabled tools for proposal automation and content generation.
- Up to 15% travel for regional client events, on-site workshops and industry conferences.
Our Mission, Our People, Our Purpose
At Frontline Education, we’re reimagining what’s possible by becoming an AI-first organization, transforming how we think, work, and serve the educators who shape our schools every day. By using AI in thoughtful, practical ways, we’re creating tools that help educators save time, gain insights, and focus more on what matters most — their students.
As part of our team, you’ll be expected and empowered to build and apply AI skillsets that grow with you, because at Frontline Education, technology amplifies what matters most: the human drive to learn, improve, and make a difference.
As part of our team, you’ll be expected and empowered to build and apply AI skillsets that grow with you, because at Frontline Education, technology amplifies what matters most: the human drive to learn, improve, and make a difference.
How We Support Growth, Balance, and Well-Being
- Personalized Time Off: Take time when it’s needed most — whether that’s a family vacation, a reset day, or simply time to rest and refocus.
- Paid Sick Time: Separate, dedicated sick leave to care for yourself or loved ones.
- Volunteer Time Off: Paid time to give back and support causes that matter to you.
- Ten Paid Holidays: Enjoy meaningful moments and traditions throughout the year.
- Our Philosophy: We believe time away from work helps you bring your best self to it.
Continuous Learning and Growth
- World-Class Learning Access: Explore thousands of on-demand courses through platforms like LinkedIn Learning.
- Leadership & Technical Skill Building: Develop new capabilities and chart your own professional path.
- AI Empowerment: Use OpenAI tools to build fluency with emerging technology and harness AI as a creative partner for innovation and problem-solving.
- Tuition Reimbursement: Invest in formal education to advance your skills and career.
- Ongoing Learning Culture: Participate in company-led webinars on AI, inclusion, and industry trends—designed to inspire curiosity and continuous improvement.
Health, Happiness, and Purpose
- Wellness Initiatives: Company-sponsored programs that support physical, mental, and emotional well-being.
- Employee Assistance Program (EAP): Confidential support for you and your family’s needs.
- Comprehensive Benefits: Health and financial benefits that support your happiness and future.
- A Culture That Cares: At Frontline Education, we want every team member to learn, grow, and thrive—personally, professionally, and purposefully.
Compensation & Benefits
Salary Range: $75,000–$85,000 per year (based on experience, skills, and internal equity).
Bonus eligibility, 401(k) match, ESPP, comprehensive health benefits.
Personalized PTO and tuition reimbursement for eligible coursework.
Personalized PTO and tuition reimbursement for eligible coursework.
Inclusion, Belonging & Equal Opportunity
Frontline Education is an equal opportunity/affirmative action employer. We aspire to have an inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our team.
Interview Process & Data Privacy
As part of our interview process, Frontline uses video conferencing tools that include photo capture and may include automated transcription features. A screenshot or photo will be taken at the start of the interview for internal identification and record-keeping purposes only, and transcription may be used to support notetaking and evaluation consistency. These materials are used solely by our recruiting and hiring teams, stored securely, and not shared outside the hiring process. Candidates may opt out of the transcription at any time by notifying their recruiter in advance. Frontline processes this information in accordance with applicable data privacy laws and only for legitimate business purposes related to recruitment and hiring.
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