Clinic Customer Service Specialist

Job Profile:

Administrative Support Assistant 2 Non-Exempt

Job Family:

Administrative Support

Time Type:

Full time

Max Pay - Depends on experience:

$26.49 USD Hourly

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

High School Diploma and two-years (2) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Provides routine administrative support to a department or group of professionals in support of department goals.

Job Description:

Hourly Pay Rate: $21.20 - $26.49 per hour; DOE

Job Description:

Under direction, performs a variety of customer service and routine administrative tasks to provide for efficient and courteous operations of the ASU Speech and Hearing Clinic to ensure that the goals and objectives of the clinic reception are accomplished in accordance with priorities, time limitations or other specifications.

This role requires the employee to work on-site at two clinical locations Monday through Thursday: Pediatric Communication Clinic (inside First Christian Church, 2720 S. Dorsey Ln., Tempe, AZ 85282) and the ASU Speech and Hearing Clinic (ASU Tempe Campus, Coor Hall). The employee is responsible for traveling between sites during the workday and must have dependable transportation.

Essential Duties:

• Performs medical office reception duties including but not limited to: greet patients, answer phones and return calls in a timely manner, read and respond to clinic emails, collect patient demographic and insurance information, schedule and manage clinic appointments, check patients in/out for appointments, collect balance due as appropriate, perform cash handling and credit card payment processing, complete daily collection reconciliation, process mail and deliveries, monitor and request supplies as necessary, complete clinic related maintenance requests.

• Work with sensitive information including Protected Health Information under University HIPAA guidelines.

• Creates and maintains patent records requiring classification and compilation of varied information within an Electronic Medical Record.

• Drafts correspondence; answers questions or complaints and routes to the appropriate party if needed.

• Coordinates activities of student workers and interns.

• Checks, reviews or prepares records, reports, forms or other documents of various kinds pertinent to assigned function(s); personally investigates complicated problems or errors and makes appropriate corrections; performs technical or complex verification and reconciliation activities.

• Communicates with faculty, staff, students and other university personnel to ensure efficient and accurate workflow.

• Recommends changes to policies or procedures affecting assigned function.

• Prepares and/or coordinates the preparation of recurring and special reports, tabulations or budgets unique to assigned function.

• Ensures office staff are informed of new or revised procedures and any pertinent information regarding assigned function(s); updates related policy/procedure manuals.

• Plans and prioritizes workload to meet set deadlines.

• Performs other job related activities as requested/required.

• Use a personal vehicle to travel to different campuses.

• Participates in a variety of department and University educational programs to maintain current skill and competency levels; identifies and discusses performance or training needs with supervisor.

• Other duties as assigned

Desired Qualifications:

• Knowledge of the methods and practices of appointment scheduling, electronic medical record management, quality customer service, procedures and standards of patient registration, governmental and private insurance programs.

• Skill in both verbal and written communication.

• Capability to apply critical thinking skills to complete tasks accurately and efficiently resolve issues.

• Ability to utilize effective communication and problem solving to efficiently identify issues, concerns and interests and provide effective solutions.

• Consistently demonstrate personal responsibility and accountability for completion of all tasks.

• Ability to work effectively and collaboratively in a team environment subject to changing priorities and frequent interruptions.

• Previous experience in speech language pathology and/or audiology.

• Previous experience in medical field.

• Knowledge of leadership practices and coordinating activities of others.

• Skill in recording and compiling material for reports.

Working Environment:

• This position works with health and medical information protected by HIPAA regulations.

• This role requires the employee to work on-site at two clinical locations Monday through Thursday: Pediatric Communication Clinic (inside First Christian Church, 2720 S. Dorsey Ln., Tempe, AZ 85282) and the ASU Speech and Hearing Clinic (ASU Tempe Campus, Coor Hall). This position requires reliable transportation and the ability to travel between sites as part of the regular work schedule.

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work.

• Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds.

• Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.

• Visual acuity and manual dexterity associated with daily use of desktop computer.

• Works from general instructions on standard job duties and specific directions/instructions on new assignments.

Department Statement:

The College of Health Solutions (CHS) is dedicated to translating scientific advances into practical interventions to improve health outcomes through education, research and service. We equip students with the knowledge and skills to influence healthier lifestyle choices; develop creative interventions to improve the health of people and populations; analyze and translate large amounts of health data into solutions; and maximize the technology, science, business and application of diagnostics. CHS research programs encompass basic, discovery science, clinical trials, intervention science and measurement of health outcomes. CHS takes an interdisciplinary approach to address the complex systems that underpin health problems. The college is highly collaborative, transparent and team-oriented with an organizational structure that includes translational teams, affinity networks and academic programs to improve the health of people and communities. 

The current training programs include behavioral health, biomedical diagnostics, biomedical informatics, exercise science, health promotion, health sciences, kinesiology, medical studies, nutrition, population health, science of health care delivery, and speech and hearing science. Our programs are offered at ASU's Downtown Phoenix, Tempe, Polytechnic, West and Lake Havasu campuses, as well as on Mayo Clinic's campus in north Phoenix. 

For more information about ASU and the College of Health Solutions, visit https://www.asu.edu/about/ and https://chs.asu.edu/

Driving Requirement:

This position may require driving. Employee must possess a valid US Driver's license of the appropriate class and required endorsements throughout employment.

Location:

Campus: Tempe

Funding:

No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

https://www.myworkday.com/asu/d/inst/1$9925/9925$18921.htmld

To be considered, your application must include all of the following attachments:

• Cover letter

• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact HR Talent Acquisition before the posting close date to request edits.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.