Customer Service Manager

🇺🇸 Buffalo, NY 🕑 Full-Time 💰 $63K - $70K 💻 Customer Support 🗓️ February 26th, 2026

Edtech.com's Summary

University at Buffalo is hiring a Customer Service Manager who will lead the multi-faceted customer service team within the Office of Residential Facilities. This role involves supervising daily team activities, managing human resource functions, coordinating services with stakeholders, and enhancing occupant satisfaction by streamlining communication and addressing concerns across 117 buildings housing approximately 8,000 students.

Highlights

Manage daily operations and activities of the UBRF customer service team.
Develop and use business and operational metrics to improve departmental decisions.
Coordinate HR functions including hiring, discipline, staffing plans, scheduling, and training in collaboration with Student Life and Human Resources.
Serve as subject matter expert on the UBRF work order management system and produce leadership reports.
Review and write performance appraisals; oversee time and attendance monitoring.
Implement and update procedures to improve operational efficiency, ensure compliance, and reduce financial risk.
Develop and issue communications to building occupants regarding any issues impacting their experience and manage after-hours emergency communications.
Required qualifications include a Bachelor’s degree with two years of relevant experience or a Master’s degree, managerial experience, and strong communication skills.
Preferred qualifications include at least two years of management experience in customer service or office administration and experience in higher education settings
Salary range from $63,000 to $70,000 annually, full-time position, requires passed background check prior to appointment.