Bicycle Health
Clinical Support Training Specialist
LMS
Edtech.com's Summary
Bicycle Health is hiring a Clinical Support Training Specialist to enhance department performance and support organizational growth. The role involves designing and delivering high-quality training programs, mentoring training coordinators, and continuously improving learning initiatives to promote employee development and operational efficiency.
Highlights
- Design and develop eLearning materials using instructional design and adult learning principles.
- Facilitate live training sessions and support new hire onboarding monthly.
- Mentor Training Coordinators on instructional design, training facilitation, and learner engagement.
- Assess training effectiveness through feedback, knowledge assessments, and program evaluation metrics.
- Maintain compliance with departmental policies and ensure consistent quality in training materials.
- Requires 1-2 years of training facilitation experience and at least 1 year in a patient-facing role.
- Must demonstrate strong public speaking, organizational, project management, and communication skills.
- Proficiency with technology, multimedia tools, and online training platforms essential.
- Compensation ranges from $32-$40 per hour, based on experience and qualifications.
- Clients include patients with Opioid Use Disorder, supported through a telemedicine platform operating across 32 states.
Clinical Support Training Specialist Full Description
Clinical Support Training Specialist
Remote
The Opioid Epidemic is a public health crisis with a highly effective but underutilized clinical intervention - millions of Americans are physically dependent on Opioids but only 10% of those likely to have OUD actually access treatment. Bicycle Health addresses this gap by maximizing accessibility, affordability, and overall quality of care by enabling highly qualified clinicians to reach patients broadly and efficiently through our online platform.
Job Overview
The Clinical Support Training Specialist plays a key role in strengthening department performance and supporting organizational growth. In partnership with department leaders and People Operations, this role will identify performance gaps and design targeted training solutions that elevate knowledge, reinforce expectations, and drive operational efficiency.
The Clinical Support Training Specialist is responsible for delivering high quality training to both new and tenured team members, applying relevant instructional design principles and ensuring alignment with company branding guidelines. This role also supports the development, implementation, and continuous improvement of new and ongoing learning initiatives that contribute to employee success and long term development.
Target Pay Range: $32-$40/hr - Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.
Schedule: Monday - Friday 10:00 am -6:30 pm EST / 7:00 am -3:30 pm PST
Benefits:
- 3 Weeks PTO + 8.5 days of additional sick time + 10 paid holidays
- Paid parental leave
- 100% Employer Paid Medical, Dental, and Vision Insurance
- Employer Paid STD & LTD
- 401k
- $50 monthly Remote Work Stipend
This is a full-time (40hrs per week) remote position.
Responsibilities:
Designing and Developing Content
Instructional Design: Utilize instructional design, adult learning principles, and innovative strategies in the conception, design, and development of eLearning materials (both synchronous and asynchronous).
Instructional Design: Utilize instructional design, adult learning principles, and innovative strategies in the conception, design, and development of eLearning materials (both synchronous and asynchronous).
Content Author: Design and develop high quality instructional materials using a blended learning approach. This includes learning and leveraging various multimedia tools to create engaging content such as guides, job aides, slide decks, articles, and LMS learning tracks. All content must follow established LMS development standards and remain consistent with the company’s branding guidelines.
Content Evaluation Criteria: Adhere to the current Content Evaluation Criteria and Bicycle Health Style Guide. Content must follow current, approved evaluation criteria to include, but not limited to Content Organization & Structure, Consistency & Clarity, Engagement & Interactivity, Accuracy & Relevance.
Training Facilitation: Plan, execute, and facilitate live training sessions as needed, in coordination with department leadership and People Experience.
Mentoring Training Coordinators
Provide ongoing mentorship and coaching to Training Coordinators, helping to build skills including but not limited to: instructional design, training facilitation, content development, and learner engagement.
Serve as subject matter resource for Training Coordinators, addressing training-related inquiries and troubleshooting challenges.Offer regular feedback and guidance to Training Coordinators to support professional growth.
New Hire Onboarding and Training
Able to successfully support onboarding new hire cohorts every month by evaluating delivery and content of training through surveys and eNPS scores to measure effectiveness of the training.
Expected to maintain consistent availability, with particular reliability during new hire onboarding cohorts to ensure timely and effective training support.
Able to successfully support onboarding new hire cohorts every month by evaluating delivery and content of training through surveys and eNPS scores to measure effectiveness of the training.
Expected to maintain consistent availability, with particular reliability during new hire onboarding cohorts to ensure timely and effective training support.
Compliance & Quality
Assess training outcomes through metrics like participant feedback, knowledge assessments, and surveys after completion of each training session.
Prepare and administer knowledge checks written and proficiency tests.
Use data to refine programs and demonstrate ROI to stakeholders.
Analyze the effectiveness of training and workshops to the employees and develop appropriate modifications if needed.
Participates in and completes quarterly peer audits (or audits conducted at the agreed upon cadence) to ensure training quality, consistency, and alignment with departmental standards.
Maintain up to date knowledge of departmental policies, workflows, and guidelines, ensuring all training materials remain compliant and provide re-training opportunities whenever updates or gaps are identified.
Continuous Improvement and Maintenance
Closely partner with department managers and Manager, Learning and Development to identify performance gaps and develop training/re-training methods to support ongoing employee development.
Apply standardized evaluation methods and criteria to measure trainer and trainee performance and to ensure the ongoing effectiveness and relevance of training content.
Consistent attendance at weekly trainer meetings with Manager, Learning and Development to discuss priorities and future initiatives.
Regular and predictable attendance is required.
All other duties as assigned.
All other duties as assigned.
Qualifications:
Minimum of 1 to 2 years of experience with training facilitation. Experience or understanding of instructional design preferred.
At least 1 year’s experience in any patient facing role.
Excellent public speaking, presentation and organizational skills.
Project Management: Ability to define scope, manage multiple tasks, foster collaboration, and adapt to changes.
Organizational Prowess: Excellent organization and time-management skills to effectively prioritize tasks, set goals, and monitor productivity.
Innovative Problem-Solving: Creative and problem-solving abilities to develop new and effective learning methodologies for diverse learners.
Exceptional Communication: Strong verbal and written communication, along with interpersonal skills, to inspire and engage learners.
Research Acumen: Proficient research skills to conduct advanced analytical research, identifying reliable and relevant content for training.
Empathetic Teaching Approach: High empathy and a deep understanding of effective teaching methodologies, with a commitment to staying updated on new techniques.
Technological Proficiency: IT proficiency, including the ability to utilize technology for developing online training modules.
Consistent access to a private work environment with high speed internet and professionally appropriate surroundings for frequent video conferencing and a workstation setup conducive to remote work needs.
At least 1 year’s experience in any patient facing role.
Excellent public speaking, presentation and organizational skills.
Project Management: Ability to define scope, manage multiple tasks, foster collaboration, and adapt to changes.
Organizational Prowess: Excellent organization and time-management skills to effectively prioritize tasks, set goals, and monitor productivity.
Innovative Problem-Solving: Creative and problem-solving abilities to develop new and effective learning methodologies for diverse learners.
Exceptional Communication: Strong verbal and written communication, along with interpersonal skills, to inspire and engage learners.
Research Acumen: Proficient research skills to conduct advanced analytical research, identifying reliable and relevant content for training.
Empathetic Teaching Approach: High empathy and a deep understanding of effective teaching methodologies, with a commitment to staying updated on new techniques.
Technological Proficiency: IT proficiency, including the ability to utilize technology for developing online training modules.
Consistent access to a private work environment with high speed internet and professionally appropriate surroundings for frequent video conferencing and a workstation setup conducive to remote work needs.
Competencies
Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
Gains insight into customer needs.
Identifies opportunities that benefit the customer.
Builds and delivers solutions that meet customer expectations.
Establishes and maintains effective customer relationships.
Gains insight into customer needs.
Identifies opportunities that benefit the customer.
Builds and delivers solutions that meet customer expectations.
Establishes and maintains effective customer relationships.
Tech Savvy: Quickly adapts to and masters new technologies, demonstrating agility in navigating digital tools and platforms.
Anticipates the impact of emerging technologies and makes adjustments.
Scans the environment for new technical skills, knowledge, or capabilities that can benefit business or personal performance.
Rejects low-impacts or fad technologies.
Readily learns and adopts new technologies.
Anticipates the impact of emerging technologies and makes adjustments.
Scans the environment for new technical skills, knowledge, or capabilities that can benefit business or personal performance.
Rejects low-impacts or fad technologies.
Readily learns and adopts new technologies.
Demonstrates Self-Awareness: Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
Seeks and acts on feedback from a wide variety of people.
Willingly admits and takes responsibility for mistakes and shortcomings.
Views criticism as helpful.
Can articulate the causes behind own feelings and moods.
Seeks and acts on feedback from a wide variety of people.
Willingly admits and takes responsibility for mistakes and shortcomings.
Views criticism as helpful.
Can articulate the causes behind own feelings and moods.
Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Quickly and decisively takes action in fast-changing unpredictable situations.
Shows a tremendous amount of initiative in tough situations; is exceptional at spotting and seizing opportunities.
Quickly and decisively takes action in fast-changing unpredictable situations.
Shows a tremendous amount of initiative in tough situations; is exceptional at spotting and seizing opportunities.
Ensures Accountability: Holding self and others accountable to meet commitments.
Assumes responsibility for the outcomes of others.
Promotes a sense of urgency and establishes and enforces individual accountability in the team.
Works with people to establish explicit performance standards.
Is completely on top of what is going on and knows where things stand.
Provides balanced feedback at the most critical times.
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Delivers messages in a clear, compelling, and concise manner.
Actively listens and checks for understanding.
Articulates messages in a way that is broadly understandable.
Adjusts communication content and style to meet the needs of diverse stakeholders.
Models and encourages the expression of diverse ideas and opinions.
Delivers messages in a clear, compelling, and concise manner.
Actively listens and checks for understanding.
Articulates messages in a way that is broadly understandable.
Adjusts communication content and style to meet the needs of diverse stakeholders.
Models and encourages the expression of diverse ideas and opinions.
Nimble Learning: Continuously seeks opportunities to learn, questions the applicability of past approaches in the current environment, is growth-minded, and embraces failure as a learning opportunity.
Tries multiple times using multiple methods to find the right solution.
Views mistakes as opportunities to learn.
Enjoys the challenge of unfamiliar tasks.
Seeks new approaches to solve problems.
Tries multiple times using multiple methods to find the right solution.
Views mistakes as opportunities to learn.
Enjoys the challenge of unfamiliar tasks.
Seeks new approaches to solve problems.
Physical Requirements:
Constantly operate a computer and other related peripherals such as a keyboard, mouse, headset etc.
Must be able to remain in a stationary position a majority of the time working.
Frequent communication via remote meeting software; softphones or cell phones.
Predominantly working in the employees home, indoor, office setup.
Must be able to remain in a stationary position a majority of the time working.
Frequent communication via remote meeting software; softphones or cell phones.
Predominantly working in the employees home, indoor, office setup.
#LIRemote #zr
Recruitment Scam Notice
We are aware of fraudulent recruiting messages circulating that claim to represent our company. Please note:
- All official communication from our recruiting team will come from an @bicyclehealth.com email address.
- We will never ask you to pay fees, purchase equipment, or provide financial information as part of our hiring process.
- We will never request your Social Security number or banking information before an offer of employment is made.
- We only conduct interviews through legitimate, scheduled channels and will never make job offers via text message or chat apps.
If you believe you have been contacted by someone misrepresenting our company, please report it to careers@bicyclehealth.com.
About Bicycle Health:
Bicycle Health is a telemedicine group that specializes in the evidence-based treatment of individuals with Opioid Use Disorder using buprenorphine. We’ve grown our clinical staff of medical providers caring for patients, across 32 states, and we employ a large ancillary staff for support with technologic and administrative needs, clinical and behavioral support, and care coordination. Our innovative model has achieved clinical outcomes that exceed expectations for standard-of-care in-person treatment nationally. Our mission is to increase access to high quality, affordable, convenient and confidential Opioid Use Disorder treatment for all.
Bicycle Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other basis forbidden under federal, state, or local law.
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