Jenzabar
Cloud Operations Administrator II
Python
SQL
Edtech.com's Summary
Jenzabar is hiring a Cloud Operations Administrator II to support and manage the daily operations of customer-hosted cloud environments. The role involves troubleshooting complex cloud issues, configuring cloud-hosted systems, performing upgrades, and collaborating with teams to enhance cloud services and customer support.
Highlights
- Manage cloud resources ensuring configuration, performance, and availability.
- Troubleshoot and resolve server-side and cloud-related application issues.
- Perform test and production upgrades for Jenzabar One ecosystem applications.
- Provide incident reports, post-mortem analyses, and improve cloud service efficiency.
- Serve as escalation point for junior team members and NOC team.
- Proficient in cloud services, virtualization, Windows OS, networking, and scripting (T-SQL, PowerShell, Python).
- 2-4 years of cloud or systems administration experience with an Associate’s degree or equivalent.
- Compensation ranges from $50,000 to $63,000 annually, with eligibility for bonuses and benefits.
- Benefits include medical, dental, vision, life insurance, PTO, paid parental leave, holidays, disability, 401K, and educational assistance.
- Utilizes AI-enabled tools responsibly to improve decision-making and business outcomes.
Cloud Operations Administrator II Full Description
As a Cloud Operations Administrator II, the candidate will be responsible for supporting and managing the day-to-day operations of customer hosted cloud environments. They will perform more advanced tasks related to the Jenzabar One ecosystem, troubleshooting of customer-submitted issues, and configuration of cloud-hosted systems. The candidate will also assist with larger projects and work more independently while collaborating with other teams.
Essential Tasks
- Help manage cloud resources, ensuring proper configuration, performance, and availability under supervision of senior team members and Cloud Services Leadership
- Perform basic configuration and troubleshooting to address server-side issues related to Jenzabar One application stack
- Perform test and production upgrades on hosted systems for applications in the Jenzabar One ecosystem
- Troubleshoot and resolve more complex cloud-related issues, including application deployment problems
- Participate in cross-functional collaboration with other business units to assist hosted customers
- Provide detailed incident reports and post-mortem analysis for resolved issues
- Work with the team to identify and implement processes to improve efficiency of business processes within Cloud Services
- Provide excellent customer support for cloud-related incidents and escalate to senior team members when needed
- Demonstrate intermediate proficiency of Jenzabar cloud deployments, processes, and core application stack; and begin learning 1-2 specialty areas
- Serve as an escalation point for Cloud Operations Specialist I and Network Operations Center (NOC) team
- Complete other duties as assigned by the Manager, Cloud Systems or other Cloud Services leadership
- Leverage AI-enabled tools and analytics to enhance decision-making, improve efficiency, and drive measurable business outcomes when appropriate
- Apply sound judgment and ethical standards when using AI, ensuring accuracy, data privacy, and responsible human-in-the-loop oversight
- Other duties as assigned
Required Skills and Qualifications
- 2 - 4 years experience in a cloud-oriented or systems administration role.
- Associate’s degree in Computer Science, IT, or related field, or equivalent practical experience.
- Proficient in cloud services/tools, virtualization technologies, Windows operation systems, and networking concepts.
- Familiarity with one or more scripting languages (e.g. T-SQL, PowerShell, Python).
- Strong troubleshooting skills and the ability to solve complex cloud-related problems.
- Ability to learn quickly, work in a team environment, and follow direction.
- Strong communication skills and attention to detail.
The pay range for this position is $50,000-$63,000/year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience. This position is eligible for an annual bonus in addition to a full range of benefits. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.
Benefits
Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, PTO, Paid Parental Leave, Paid Holidays, Short Term Disability, Long Term Disability, 401K, Educational Assistance
Jenzabar does not discriminate in employment opportunities or practices on the basis of race, color, sex, gender, gender identity, pregnancy, childbirth and related medical conditions, genetics, genetic markers and carrier status, creed, religion, national origin, ancestry, age, disability, medical condition, marital status, sexual orientation, military service, veteran status, or any other status protected by state and federal laws.
Please Note: Jenzabar does not sponsor applicants for work visas.
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