George Mason University
Collections Manager
🇺🇸 Fairfax, VA
🕑 Full-Time
💰 $60K
💻 Finance
🗓️ August 18th, 2025
Edtech.com's Summary
George Mason University is hiring a Collections Manager. The role involves leading the Account Loan Management team to ensure excellent service delivery, enforcing financial controls on collections and loan programs, and managing compliance with university and legal policies.
Highlights
- Supervise the Account Loan Management team providing service to students and internal customers.
- Ensure staff knowledge of policies and provide performance management, including training and evaluations.
- Coordinate outreach to students with past due balances and handle escalated collection issues.
- Maintain financial controls, reduce write-off costs, and ensure compliance with Commonwealth Accounting Policies and Virginia Code.
- Perform monthly clearing account reconciliations and support General Accounting.
- Required skills include collections experience, supervisory experience, accounts receivable knowledge, and strong communication skills.
- Preferred qualifications include a bachelor’s degree, experience in financial or accounting supervision, and understanding of higher education finance.
- The position has a starting salary around $60,000, commensurate with experience and education.
- Responsible for managing risk and fiscal stewardship within the Student Accounts Office under Fiscal Services department.
- Must comply with criminal and financial background checks and may need to work during university holidays.
Collections Manager Full Description
Department: Fiscal Services
Classification: Financial Svcs Specialist 1
Job Category: Classified Staff
Job Type: Full-time (1.0 FTE, 40 hrs/wk)
Location: Fairfax, VA
Workplace Type: On Site Required
Sponsorship Eligibility: Not eligible for visa sponsorship
Pay Band: 04
Salary: Starting at $60k, commensurate with education and experience
Criminal Background Check: Yes
Financial Background Check: Yes
About the Department:The Student Accounts Office provides professional, efficient, and effective payment, deposit, and receivable collection services to students, parents, faculty, and staff; and maintains internal controls to ensure associated financial transactions are accurately processed and proper records are maintained.
About the Position:The Collections Manager directs departmental activities in a manner that applies policies fairly, maximizes service, and ensures procedures support fiscal responsibility and accountability.
Responsibilities:Leadership Responsible for the supervision of the Account Loan Management team to deliver exemplary service to students, as well as internal and external customers;Ensures staff is knowledgeable with office policies and procedures and committed to the highest level of customer service.;Coordinates and assists with appropriate outreach to students with past due balances, and handles escalated matters as needed.;Responsible for all aspects of performance management including training, goal setting, monitoring and delivery of work efforts, and providing feedback through verbal updates and written performance reviews to the team; andAdheres to legal and university policies and procedures and undertakes disciplinary actions as needed.
Compliance and Financial Controls Responsible for financial controls in collections and university or other loan programs;Develops and maintains a program that reduces defaulted student accounts write-off cost by focusing on earlier identification and intervention of "at risk" accounts before the start of the collection process;Monitors and evaluates operational effectiveness, and affects change required for improvements;Enforces Commonwealth Accounting Policies and Procedures (CAPP) Manual and Virginia Code requirements regarding past due receivables thereby managing risk and ensuring proper fiscal stewardship of university resources; andEnsures loan programs are maintained following university and federal requirements.
Monthly Clearing Account Reconciliations and Other Duties Assists General Accounting with completing research related to clearing account reconciliation; andMeets internal deadlines set for reconciliations. Performs other related departmental duties as needed.
Required Qualifications:High school diploma or equivalent;Experience in collections (typically at least 2 years) and supervisory experience (typically at least 2 years) in a customer service environment;Experience in accounts receivable;Knowledge of collection laws;Excellent written and verbal communication abilities;Proven organizational abilities to manage multiple tasks simultaneously;Demonstrated leadership and management skills, including supervising a team, triaging and assigning tasks, conducting staff hiring, training, development, and overseeing performance evaluations; andMay need to work during University Holiday leave.
Preferred Qualifications:Bachelor’s degree in related field;Demonstrated supervisory experience in a financial or accounting organization;Experience helping students navigate financial systems to successfully persist in their studies;Understanding of the higher education landscape;Ability to develop effective collection strategies; andAbility to manage difficult conversations with debtors.
Instructions to Applicants: For full consideration, applicants must apply for Collections Manager at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information, and provide a Cover Letter/Letter of Intent with Resume for review.
Posting Open Date: August 15, 2025
For Full Consideration, Apply by: August 28, 2025
Open Until Filled: Yes
