College IT Support Technician I - 529802

🇺🇸 Tuscaloosa, AL 🕑 Full-Time 💰 $19 - $24 per Hour 💻 Information Technology 🗓️ July 1st, 2026

Edtech.com's Summary

The University of Alabama is hiring a College IT Support Technician I. This role involves providing technical support to faculty, staff, and students by troubleshooting, repairing, and maintaining computer hardware and software both on-site and remotely. The technician manages service requests from initiation to resolution and collaborates with external vendors for multimedia equipment support.

Highlights

Provides front-line IT support to college faculty, staff, and students.
Performs troubleshooting, repair, and maintenance of computer hardware and software.
Resolves issues via phone, email, and walk-ins; monitors service requests through completion.
Coordinates with outside vendors for multimedia equipment installation and maintenance.
May supervise student IT technical staff and support server issues during outages.
Required qualifications include a high school diploma or GED.
Skills needed: customer service, remote desktop support, software troubleshooting, and strong communication.
Preferred qualifications include a bachelor's or associate's degree with IT experience and CompTIA A+ certification.
Hourly wage ranges from $19.33 to $24.18.
Works within the CCIS Lab department, supporting college IT infrastructure and media equipment operations.