College of Business IT Operations Lead

🇺🇸 Normal, IL

🕑 Full-Time

💰 $72K

💻 Information Technology

🗓️ November 19th, 2025

Intune ITIL

Edtech.com's Summary

Illinois State University is hiring a College of Business IT Operations Lead. This role leads the College of Business IT team, providing desktop support services and managing hardware, software, student labs, and data systems for over 160 faculty and staff. The position oversees daily IT operations, sets long-term plans, and collaborates with campus IT and the Dean's staff.

Highlights

Lead the College of Business IT team supporting over 160 faculty and staff.
Manage hardware/software needs, student computer labs, and Faculty Success data.
Coordinate with campus IT groups and support technology services collaboratively.
Supervise day-to-day IT operations and handle escalation issues.
Participate as a member of the Dean's Staff and report to the Associate Dean.
Required qualifications include a bachelor's degree in IT or related field and at least three years of IT support experience.
Technical skills in endpoint support, desktop support teams, and maintaining data security procedures.
Preferred experience with ITIL certification and endpoint management tools such as SCCM, Jamf, and Intune.
Salary is $72,000 annually.
Work under Academic Affairs in the College of Business Support Unit.