Communications Center Supervisor - First Shift (SHRA)

🇺🇸 Charlotte, NC

🕑 Full-Time

💰 $44K - $50K

💻 Project Management

🗓️ October 6th, 2025

Edtech.com's Summary

UNC Charlotte is hiring a Communications Center Supervisor - First Shift (SHRA). The role involves supervising daytime Communications Center staff for Parking & Transportation Services, managing multiple phone lines, coordinating radio communications, and providing training and leadership. The supervisor ensures excellent customer service, resolves account issues, oversees permit and parking operations, and supports special events while maintaining operational oversight during high-stress situations.

Highlights

Supervise Communications Center personnel and act as manager in management absence.
Handle multiple phone lines and radio traffic for Parking & Transportation Services.
Provide training, coaching, mentoring, and performance feedback to staff.
Operate and troubleshoot parking systems including SKIDATA, AIMS, Banner, DMV databases, and Avigilon cameras.
Respond professionally to students, visitors, faculty, and staff, managing challenging customer interactions.
Oversee customer account issues, citation appeals, and parking compliance enforcement.
Provide support and information for special events like football games and commencements.
Maintain knowledge of campus geography and parking regulations to assist customers accurately.
Required minimum qualifications: High school diploma plus two years of progressively responsible administrative experience including supervisory duties; or equivalent combination.
Salary range: $44,486 - $50,099 annually; full-time, permanent position with standard business hours and potential overtime for special events.