J Sargeant Reynolds Community College
Computer Support Specialist
🇺🇸 Henrico, VA
🕑 Full-Time
💰 $53K
💻 Information Technology
🗓️ December 22nd, 2025
TCP/IP
Edtech.com's Summary
J. Sargeant Reynolds Community College is hiring a Computer Support Specialist. This role provides Tier I and Tier II technical support to faculty, staff, and students by managing Help Desk requests and maintaining computer hardware, portable devices, audiovisual systems, and network connections.
Highlights
- Provide Tier I and Tier II technical support including Help Desk call handling and resolving service requests.
- Install, configure, repair, upgrade, and support desktop and laptop computers, portable devices, and peripherals.
- Troubleshoot network connectivity including TCP/IP configuration and wireless networks; support audiovisual systems.
- Manage and maintain inventory records using barcode scanners, databases, and spreadsheets.
- Experience with Microsoft products and Apple systems, including mobile devices.
- Minimum qualifications include knowledge of computer hardware maintenance, troubleshooting, network infrastructure, and audiovisual systems.
- Preferred qualifications include an Associate's degree in Information Technology or related field and CompTIA A+ and/or Network+ certification.
- The position supervises employees and requires travel between campuses.
- Salary up to $53,000 depending on education and experience.
- Provides support to multiple campuses within the J. Sargeant Reynolds Community College system serving approximately 13,000 credit students annually.
Computer Support Specialist Full Description
Computer Support Specialist
Please see Special Instructions for more details.
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Posting Details
Posting Summary
Working Title | Computer Support Specialist
Role Title | Info Technology Specialist I
Role Code | 39111-SW
FLSA | Nonexempt
Pay Band | 04
Position Number | 28300131
Agency | J. Sargeant Reynolds Community College
Division | J. Sargeant Reynolds Community College (Div)
Work Location | Henrico - 087
Hiring Range | Salary commensurate with the education and experience of the applicant. Maximum salary of $53,000.
Emergency/Essential Personnel | No
EEO Category | B-Professional
Full Time or Part Time | Full Time
Does this position have telework options? -Telework options are subject to change based on business needs- | No
Does this position have a bilingual or multilingual skill requirement or preference? | No
Work Schedule | Scheduled as assigned.
Sensitive Position | Yes
Job Description
Reynolds is one of the largest community colleges in Virginia and serves Virginia’s capital city and five nearby counties. Annually, our four campus sites serve approximately 13,000 credit students and provide training for 7,400 students through the Community College Workforce Alliance. Reynolds is committed to hiring and retaining a racially diverse, culturally competent staff at all levels of the organization who reflect the demographics of our students. We also believe in providing an ongoing investment in our faculty and staff to deepen their skills and competencies to serve the full range of our student population.
The Computer Support Specialist provides Tier I and Tier II technical support to faculty, staff, and students. This position is responsible for responding to Help Desk requests and performing installation, repair, configuration, maintenance, and management of workstations, portable computing devices, audiovisual systems, network connections, and associated peripheral equipment. The position performs other duties as assigned.
Key Responsibilities
Help Desk & User Support Provide Tier I and Tier II technical support, including answering Help Desk calls and resolving service requests. Deliver customer-focused technical solutions during scheduled Help Desk rotations. Communicate effectively with users through verbal and written channels.
Desktop & Device Support Install, configure, repair, upgrade, and maintain desktop and laptop computers. Support portable computing devices, peripherals, and endpoint management solutions. Install, configure, and support current versions of Microsoft products and Apple devices. Support Apple systems and mobile devices as required.
Network & AV Support Troubleshoot and support network connectivity, including TCP/IP configuration and wireless networks. Support desktop peripherals and audiovisual (AV) systems. Assist with network infrastructure and connectivity issues as needed.
Inventory & Asset Management Independently perform inventory management using barcode scanners, databases, and spreadsheets. Track, maintain, and update equipment records.
Special Assignments | May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications | Minimum Requirement Working knowledge of installation, repair, upgrade, and general maintenance of computer hardware. Considerable knowledge of troubleshooting methods, procedures, equipment and component testing, and use of hardware and software diagnostic tools. Demonstrated experience supporting: Network infrastructure TCP/IP configuration Wireless network configuration Desktop and peripheral devices Working knowledge of audiovisual systems and AV support. Knowledge of endpoint management solutions and Apple systems. Demonstrated ability to: Install, configure, use, and support current Microsoft products and Apple devices Manage multiple complex tasks and prioritize independently without supervision Provide customer-focused technical support in a fast-paced environment Communicate effectively, both verbally and in writing Work collaboratively within a diverse group of individuals Ability to independently manage inventory using barcode scanners, databases, and spreadsheets. Physical ability to sit, stand, and climb ladders and routinely lift items weighing up to 50 pounds.
Additional Considerations Associate’s degree in Information Technology or a related field, or equivalent training in computer information systems, network administration, or a related area. An equivalent combination of education, training, and experience that demonstrates possession of the required KSAs may be substituted. CompTIA A+ and/or Network+ certification (or equivalent) preferred.
Operation of a State Vehicle | No
Supervises Employees | Yes
Required Travel | Travel between campuses.
Role Title | Info Technology Specialist I
Role Code | 39111-SW
FLSA | Nonexempt
Pay Band | 04
Position Number | 28300131
Agency | J. Sargeant Reynolds Community College
Division | J. Sargeant Reynolds Community College (Div)
Work Location | Henrico - 087
Hiring Range | Salary commensurate with the education and experience of the applicant. Maximum salary of $53,000.
Emergency/Essential Personnel | No
EEO Category | B-Professional
Full Time or Part Time | Full Time
Does this position have telework options? -Telework options are subject to change based on business needs- | No
Does this position have a bilingual or multilingual skill requirement or preference? | No
Work Schedule | Scheduled as assigned.
Sensitive Position | Yes
Job Description
Reynolds is one of the largest community colleges in Virginia and serves Virginia’s capital city and five nearby counties. Annually, our four campus sites serve approximately 13,000 credit students and provide training for 7,400 students through the Community College Workforce Alliance. Reynolds is committed to hiring and retaining a racially diverse, culturally competent staff at all levels of the organization who reflect the demographics of our students. We also believe in providing an ongoing investment in our faculty and staff to deepen their skills and competencies to serve the full range of our student population.
The Computer Support Specialist provides Tier I and Tier II technical support to faculty, staff, and students. This position is responsible for responding to Help Desk requests and performing installation, repair, configuration, maintenance, and management of workstations, portable computing devices, audiovisual systems, network connections, and associated peripheral equipment. The position performs other duties as assigned.
Key Responsibilities
Help Desk & User Support Provide Tier I and Tier II technical support, including answering Help Desk calls and resolving service requests. Deliver customer-focused technical solutions during scheduled Help Desk rotations. Communicate effectively with users through verbal and written channels.
Desktop & Device Support Install, configure, repair, upgrade, and maintain desktop and laptop computers. Support portable computing devices, peripherals, and endpoint management solutions. Install, configure, and support current versions of Microsoft products and Apple devices. Support Apple systems and mobile devices as required.
Network & AV Support Troubleshoot and support network connectivity, including TCP/IP configuration and wireless networks. Support desktop peripherals and audiovisual (AV) systems. Assist with network infrastructure and connectivity issues as needed.
Inventory & Asset Management Independently perform inventory management using barcode scanners, databases, and spreadsheets. Track, maintain, and update equipment records.
Special Assignments | May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications | Minimum Requirement Working knowledge of installation, repair, upgrade, and general maintenance of computer hardware. Considerable knowledge of troubleshooting methods, procedures, equipment and component testing, and use of hardware and software diagnostic tools. Demonstrated experience supporting: Network infrastructure TCP/IP configuration Wireless network configuration Desktop and peripheral devices Working knowledge of audiovisual systems and AV support. Knowledge of endpoint management solutions and Apple systems. Demonstrated ability to: Install, configure, use, and support current Microsoft products and Apple devices Manage multiple complex tasks and prioritize independently without supervision Provide customer-focused technical support in a fast-paced environment Communicate effectively, both verbally and in writing Work collaboratively within a diverse group of individuals Ability to independently manage inventory using barcode scanners, databases, and spreadsheets. Physical ability to sit, stand, and climb ladders and routinely lift items weighing up to 50 pounds.
Additional Considerations Associate’s degree in Information Technology or a related field, or equivalent training in computer information systems, network administration, or a related area. An equivalent combination of education, training, and experience that demonstrates possession of the required KSAs may be substituted. CompTIA A+ and/or Network+ certification (or equivalent) preferred.
Operation of a State Vehicle | No
Supervises Employees | Yes
Required Travel | Travel between campuses.
Posting Detail Information
Posting Number | CLS_4222P
Recruitment Type | General Public - G
Number of Vacancies | 1
Position End Date (if temporary) |
Job Open Date | 12/19/2025
Job Close Date | 01/12/2026
Open Until Filled |
Agency Website | www.reynolds.edu
Contact Name |
Email |
Phone Number
Special Instructions to Applicants | In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information
Background Check Statement Disclaimer | The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement | The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement | The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement | VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting | https://jobs.vccs.edu/postings/91375
Recruitment Type | General Public - G
Number of Vacancies | 1
Position End Date (if temporary) |
Job Open Date | 12/19/2025
Job Close Date | 01/12/2026
Open Until Filled |
Agency Website | www.reynolds.edu
Contact Name |
Email |
Phone Number
Special Instructions to Applicants | In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information
Background Check Statement Disclaimer | The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement | The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement | The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement | VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting | https://jobs.vccs.edu/postings/91375
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Do you have an Associate degree in Information Technology, Computer Science or course work or equivalent training and experience in a related field?
- Yes
- No
- * Do you have experience in technical diagnostic and troubleshooting?
- Yes
- No
- * Do you hold a CompTIA certification (A+, Network +, and/or Security +)?
(Open Ended Question) - * Describe your ability to perform installation, configuration, integration, upgrading, repairing and maintenance of computer hardware and software systems; LAN support and protocols.
(Open Ended Question) - * Do you have experience walking users through troubleshooting PC hardware and software issues over the phone or through email? if so, please describe your experience.
(Open Ended Question) - * How many years experience do you have performing computer and laptop repair, server support, PC desktop and lab installations and upgrades of hardware and software?
- 0 -2 years
- 3-6 years
- 7-10 years
- 11 or more years
Applicant Documents
Required Documents
- Resume
Optional Documents
- Cover Letter/Letter of Application
- Unofficial Transcripts
- Unofficial Transcript 2
- Alternative Hiring Process Letter
- License
- (877) 340-5577
- ats@ssc.vccs.edu
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