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edtech.com
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Virginia Tech

Computer Support Technician

🇺🇸 Blacksburg, VA

🕑 Part-Time

💰 $21 - $22 per Hour

💻 Information Technology

🗓️ August 22nd, 2025

Intune

Edtech.com's Summary

Virginia Tech is hiring a Computer Support Technician. The technician supports maintenance and troubleshooting of end-user technology including desktops, laptops, and peripherals within University Libraries and shares on-call support duties. They ensure technology remains in optimal condition by performing diagnostics, repairs, and routine maintenance.

Highlights
  • Provide maintenance and technical support under Lead Technician guidance for library technology systems.
  • Troubleshoot, repair, and run diagnostics on computers and peripherals.
  • Perform routine maintenance to ensure optimal functioning of devices.
  • Share on-call support duties during scheduled work hours.
  • Required skills include computer imaging, setup, installation, troubleshooting, and service for Windows and MacOS systems.
  • Preferred experience with device and patch management tools (IBM BigFix, JAMF, SCCM, Intune) and ticket management systems (ServiceNow, TeamDynamix, Spiceworks).
  • Part-time position, approximately 30 hours per week, Monday to Friday, 8:00am to 5:00pm, with some possible after-hours A/V support.
  • Hourly wage between $21.25 and $22.00, dependent on experience.
  • Must have related associate's degree or equivalent experience and valid driver's license with ability to travel to library branches.
  • Position requires ability to lift and move equipment weighing 25 pounds or more and pass a criminal background check.

Computer Support Technician Full Description

Job Description
Works under the guidance of the Lead Technician, provide effective maintenance and support for end-user technology such as desktops, laptops, and technology dispersed throughout University Libraries. Perform work of moderate difficulty, troubleshooting, running diagnostics, repairing computers and peripheral equipment, and resolving technical issues. Shares on-call support duties with other staff during scheduled work hours by receiving and resolving requests for help. Performs routine maintenance on installed computer equipment following established procedures and policies, ensuring that computers remain in optimal working condition.

Required Qualifications
- Related associate's degree or equivalent experience related to desktop computer operations and administration.
- Experience with computer imaging, setup, installation, troubleshooting, and maintenance.
- Experience installing computer peripherals, such as printers, plotters, flatbed or handheld scanners.
- Experience in providing excellent customer service.
- Experience prioritizing and organizing multiple work tasks in a fast paced work environment.
- Experience in providing technical support for computers and mobile devices.
-Experience in Windows and MacOS operating systems

Preferred Qualifications
-Working knowledge of device and patch management tools such as IBM BigFix, JAMF, SCCM, or Intune through formal education, certification, or by applicable experience.
- Working knowledge of the fundamentals of computer networking and computer security, through formal education, certification, or by applicable experience.
- Working knowledge of audio visual A/V system support gained through formal education, certification, or by applicable experience.
-- Working knowledge with a ticket management system like ServiceNow, TeamDynamix ,or Spiceworks.

Pay Band
4
Overtime Status
Non-Exempt: Eligible for overtime
Appointment Type
Part-time wage
Salary Information
$21.25-$22.00 dependent on experience and qualifications
Hours per week
30-to be worked Monday-Friday between the hours of 8:00am-5:00pm

Review Date
9/5/25

Additional Information
-Must have a criminal background check.
-Requires valid driver's license in good standing
-Average of 30 hours/week to be worked Monday-Friday-8:00am-5:00pm/May be required to support scheduled A/V events outside normal work hours. 
-Must be able to work holidays and school breaks. 
-Must be able to lift and move computer equipment weighing 25 pounds or more as needed for delivery and installing.
-Must be willing to travel as needed to the University Libraries branches for support, these include branch libraries in Blacksburg, the National Capital Region, and the Health Science and Technology Innovation District in Roanoke. Travel to these areas will be on a limited basis.

About Virginia Tech
Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.
Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance.  These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation, please contact Rebecca Osborne at rebeccaao@vt.edu during regular business hours at least 10 business days prior to the event.

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