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Virginia Tech
Computer Support Technician
Help Desk
Higher Ed
Windows
Edtech.com's Summary
Virginia Tech is hiring a Computer Support Technician. The role provides end-user IT support to Undergraduate Admissions and other Enrollment Management departments, troubleshooting hardware and software issues and performing routine maintenance on office equipment. The technician also pitches in on Audio/Visual setup for events when needed.
Highlights
- Troubleshoot, repair, and maintain computer hardware and equipment for Undergraduate Admissions and Enrollment Management staff.
- Install and support computer peripherals such as printers and scanners.
- Provide end-user support across both Windows and Mac operating systems.
- Assist with Audio/Visual setup for departmental events as needed.
- Experience with device management tools like BigFix, Kaseya, JAMF, or Microsoft Intune is a plus.
- Familiarity with ticketing systems such as Spiceworks or ServiceNow is preferred.
- Part-time, 28-32 hours per week, starting at $20/hour and commensurate with experience.
Computer Support Technician Full Description
This position will work with the IT Operations Manager to provide end-user support to Undergraduate Admissions and other select Enrollment Management departments as needed. This will involve troubleshooting, running diagnostics, repairing computers and equipment, and resolving other technical issues. The Computer Support Technician will assist in performing routing maintenance on installed computer equipment following established procedures and policies, ensuring that computers run optimally and that users are able to work effectively. Position may also assist with Audio/Visual setup and/or events when necessary.
Required Qualifications
- Experience with installing, operating, and troubleshooting computer hardware and software
- Experience installing computer peripherals such as printers, scanners, or similar devices
- Experience with Windows and Mac Operating systems
- Experience in providing good customer service
- Experience with operating and troubleshooting issues with Audio/Visual equipment
- Ability to work within a team to meet departmental needs along with fortifying departmental procedures and policies.
Preferred Qualifications
- Experience with device and patch management tools such as BigFix, Kaseya, JAMF or Microsoft Intune
- Experience with ticketing systems such as Spiceworks or ServiceNow
- Experience within an IT Help Desk environment or related role
- Experience with managing and troubleshooting Apple mobile devices
- Experience with managing and troubleshooting Linux Operating systems and digital signage
Pay Band:
3
Overtime Status:
Non-Exempt: Eligible for overtime
Appointment Type:
Regular
Salary Information:
Commensurate with experience, min. starting of $20/hr
Hours per week:
28-32
Review Date:
September 14, 2026
Additional Information
The successful candidate will be required to have a criminal conviction check.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation, please contact Samantha Boyd at [email protected] during regular business hours at least 10 business days prior to the event.
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