University of Kentucky
Contact Center Representative/UKHC
🇺🇸 Remote - US
🕑 Full-Time
💰 $18 - $27 per Hour
💻 Customer Support
🗓️ June 10th, 2025
Edtech.com's Summary
- Manage inbound and outbound calls, utilize automated phone systems, and handle messaging via various modes.
- Provide financial information and work towards balance resolution.
- Proficient in Microsoft Office, including Outlook, PowerPoint, Word, and Excel.
- Knowledge in HIPAA is essential.
- Salary ranges from $17.50 to $27.31 per hour.
- Requires an Associate's degree and 1 year of related experience.
- Preferred experience in call centers, medical fields, and with HIPAA compliance.
Contact Center Representative/UKHC Full Description
Requisition Number | RE50576
Working Title | Contact Center Representative
Department Name | H4027: REV Cycle MGT-PFE
Work Location | Lexington, KY
Grade Level | 07
Salary Range | $17.50-27.31/hour
Type of Position | Staff
Position Time Status | Full-Time
Required Education | AA
Click here for more information about equivalencies: | https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience | 1 yr
Required License/Registration/Certification | None
Physical Requirements | This position requires the ability to work with a computer performing tasks such as data entry, repetitive motions (such as typing), and, most of the time, in a stationary position for the workday. Must be able to communicate professionally, both verbally and written.
Shift | Monday through Friday; 8:00am – 4:30pm
Job Summary | The successful Contact Center Representative provides a positive customer service experience that meets the needs of our patients and their caregivers by actively listening and addressing questions in a high-volume inbound and outbound call center, while working from home. The Representative’s responsibilities include but are not limited to answering inbound calls utilizing an automated phone system; receiving inbound messaging via chat or other modes; placing outbound calls and/or sending messages to provide financial information or work toward balance resolution; leveraging teamwork and other resources to resolve issues; communicate effectively and professionally with patients and their caregivers, team members, physicians/clinicians, and management; and, consistently meet and attain required performance indicators. This position is 100% remote.
IMPORTANT: To be considered for this position you must fully complete the online application and include:
1) an entry in the application’s job experience section for each unique job title held (multiple job titles for the same employer must have separate entries),
2) detailed information on all relevant job duties for each position held, 3) the # of hours worked per week. Please also attach a current resume.
Skills / Knowledge / Abilities
The ideal candidate will be customer service oriented; possess in-depth HIPAA knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; be proficient in Microsoft Office, including Outlook, PowerPoint, Word, and Excel; have excellent communication skills (both written and verbal); have solid time management, critical thinking, follow-through, and planning and organizational skills; and have a high level of respect for confidentiality.
Does this position have supervisory responsibilities? | No
Preferred Education/Experience | Associate degree; call-center experience, third-party insurance claims follow-up/collections experience; and medical, office, and/or clerical work preferred. Previous experience working with patient accounts/HIPAA is highly preferred.
Deadline to Apply | 06/16/2025
Our University Community | We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
- * Please indicate the number of years of paid work experience you have working in a healthcare call center setting.
- None
- More than 0, up through 1 year
- More than 1 year, up through 3 years
- More than 3 years, up through 5 years
- More than 5 years
- * Please indicate the average number of patient interactions that you have been directly responsible for handling on a daily basis (i.e. scheduling, registration, customer service, etc.).
- None
- More than 0, up through 20
- More than 21, up through 40
- More than 41, up through 60
- More than 61, up through 80
- More than 81
- * Please describe a time when you provided exceptional customer service and include specific details regarding the situation.
(Open Ended Question)
- Resume
- Cover Letter
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