Edtech.com's Summary

Amplify is hiring an Educational Support Analyst. This role involves supporting customers in using Amplify products and services by addressing inquiries that require pedagogical expertise, such as assessment administration and curricular guidance. The position also requires collaboration with internal teams to enhance customer support and communicate feedback to product development.

Highlights

Main responsibilities include responding to pedagogical inquiries, supporting educators with Amplify products, and facilitating customer feedback to internal teams.
Requires expertise in navigating digital platforms, Salesforce, and Google Suite.
Compensation is an hourly rate of $30.00.
Bachelor's degree in Education or related field is essential; a Master's degree is preferred.
A minimum of two years of teaching experience is required.
Strong communication skills and comfort with educational technology are crucial.
Preferred experience includes familiarity with Amplify products, especially Amplify Desmos Math.

Educational Support Analyst Full Description

Educational Support Analyst (Contractor)

Remote - United States

Full time

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 15 million students in all 50 states. For more information, visit amplify.com.

Educational Support Analysts are key members of the Customer Support Team, a cross-disciplinary group responsible for supporting customers in the use of Amplify products and services. The Educational Support Analyst responds to customer inquiries that require pedagogical experience and training. These inquiries include pedagogical concerns such as assessment administration, scoring rules, data interpretation, supporting diverse learners, curricular guidance, pacing, standards alignment, and best program fidelity practices to maximize student success. The Educational Support Team is made up of experienced educators who are well-versed in all aspects of the pedagogy that powers Amplify products. As such, they can understand the unique needs of educators and work to provide timely and targeted support based on research and best fidelity practices. This position is also responsible for working with internal teams to better support customers and to disseminate customer feedback to product development teams.

Essential Responsibilities:

Act as an expert and authority in the pedagogy of specific Amplify product(s)
Expertly navigate digital platforms in which Amplify products are housed
Participate in ongoing internal training sessions to improve new and existing product knowledge
Demonstrate a proactive approach to maintaining updated knowledge of the growing body of product resources and tools
Respond daily to pedagogical inquiries via live chat and email
Research solutions to customer inquiries using pedagogical knowledge and product expertise, leveraging collaborative relationships with product teams and internal business partners to provide support for more complex issues
Prioritize issues by their complexity and severity
Support strict documentation of customer inquiries to provide all internal stakeholders with the information needed to support customer accounts, ongoing product improvement
Effectively and flexibly utilize required digital business operations tools (currently includes Salesforce and Google Suite)
Stay informed of new curricula and pedagogical methods, and trends throughout our customer base and potential markets
Positively contribute and support solutions within the Educational Support Team, our larger Customer Support umbrella, Amplify Education as a whole, and our customer base to maximize our positive impact in classrooms across the globe
Efficiently work on multiple tasks simultaneously, while maintaining acute attention to customer care and detail

Minimum Qualifications:

Bachelor's degree in Education or related field; Master’s degree preferred
Two or more years of experience in teaching.
Knowledge of instructional standard methodologies
High level of comfort with technology, including devices, software, and online navigation
Outstanding written and verbal communication; ability to read/write instructional and technical documentation
Knowledge of instructional coaching techniques and the ability to practice them with teachers
Excellent analytical, organizational, and time management skills; must be adept at multitasking and prioritizing in a work-from-home environment

Preferred Qualifications:

Experience with Amplify products, preferable Amplify Desmos Math
Current or former Amplify Professional Learning Specialist
Passionate educators, lifelong learners, and those comfortable with rapid change in the world of educational technology

Amplify Education, Inc. is an E-Verify participant.

If selected, a background check will be required. As required by state and local laws and district policies, you may also be required to provide additional documentation, such as proof of vaccination or submit to enhanced background screening, including fingerprints.

Compensation:

The hourly rate for this role is $30.00.

Amplify is an Equal Opportunity Employer. Amplify makes employment decisions based on qualifications and merit, and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, veteran status, or any other legally protected characteristic or status.

Amplify is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. If you have a disability and need an accommodation in connection with the application or hiring process, please email hiringaccommodations@amplify.com.

If you are selected for employment, a background check will be required. As required by state and local laws and district policies, you may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting.

Amplify is an E-Verify participant.

Original Job Description

Educational Support Analyst (Contractor)

Remote - United States

Full time

Essential Responsibilities:

Act as an expert and authority in the pedagogy of specific Amplify product(s)
Expertly navigate digital platforms in which Amplify products are housed
Participate in ongoing internal training sessions to improve new and existing product knowledge
Demonstrate a proactive approach to maintaining updated knowledge of the growing body of product resources and tools
Respond daily to pedagogical inquiries via live chat and email
Research solutions to customer inquiries using pedagogical knowledge and product expertise, leveraging collaborative relationships with product teams and internal business partners to provide support for more complex issues
Prioritize issues by their complexity and severity
Support strict documentation of customer inquiries to provide all internal stakeholders with the information needed to support customer accounts, ongoing product improvement
Effectively and flexibly utilize required digital business operations tools (currently includes Salesforce and Google Suite)
Stay informed of new curricula and pedagogical methods, and trends throughout our customer base and potential markets
Positively contribute and support solutions within the Educational Support Team, our larger Customer Support umbrella, Amplify Education as a whole, and our customer base to maximize our positive impact in classrooms across the globe
Efficiently work on multiple tasks simultaneously, while maintaining acute attention to customer care and detail

Minimum Qualifications:

Bachelor's degree in Education or related field; Master’s degree preferred
Two or more years of experience in teaching.
Knowledge of instructional standard methodologies
High level of comfort with technology, including devices, software, and online navigation
Outstanding written and verbal communication; ability to read/write instructional and technical documentation
Knowledge of instructional coaching techniques and the ability to practice them with teachers
Excellent analytical, organizational, and time management skills; must be adept at multitasking and prioritizing in a work-from-home environment

Preferred Qualifications:

Experience with Amplify products, preferable Amplify Desmos Math
Current or former Amplify Professional Learning Specialist
Passionate educators, lifelong learners, and those comfortable with rapid change in the world of educational technology

Amplify Education, Inc. is an E-Verify participant.

Compensation:

The hourly rate for this role is $30.00.

Amplify is an E-Verify participant.

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