Contact Center Specialist

🇺🇸 Hybrid - Charlotte, NC

🕑 Full-Time

💰 $39K - $47K

💻 Project Management

🗓️ November 26th, 2025

FERPA Salesforce

Edtech.com's Summary

UNC Charlotte is hiring a Contact Center Specialist. The role involves providing front line counseling, excellent customer service, and holistic problem resolution in areas like registration, financial aid, and student accounts, while managing complex student issues and supporting student academic and social development within Niner Central Student Services.

Highlights

Manage, administer, and lead activities related to financial aid, registration, student accounts, and campus life.
Provide customer service and support to students, parents, faculty, and external entities, adhering to federal, state, and university policies.
Use various technology and software applications to manage data and troubleshoot issues within the scope of student services.
Participate in research, planning, development, and implementation of student programming.
Maintain confidentiality in compliance with FERPA, PCI, and HIPAA regulations.
Work schedule includes 40 hours weekly with structured hours 7:30 am to 5:30 pm weekdays, occasional weekends, hybrid teleworking, and flexibility for events.
Required qualifications include a Bachelor’s degree or equivalent combination of training and experience.
Preferred experience includes higher education environment, high-volume contact center customer service, and technical aptitude with multiple systems; Salesforce experience is a plus.
Salary range: $39,058 - $47,380 per year.
Department: Enrollment Management (Academic Affairs Division), Niner Central unit.