Existing employer? Sign in
DailyPay
Content Administrator, Learning & Development
Zendesk
Edtech.com's Summary
DailyPay is hiring a Content Administrator, Learning & Development. This role involves creating and maintaining user-facing FAQs and internal support content by translating complex product specifications into clear, concise information to empower support agents and users. The position requires collaboration with Legal, Studio, and Product teams to ensure content accuracy and brand consistency.
Highlights
- Create and update external FAQs and internal support articles for DailyPay’s products, including US EWA and DP Card.
- Design and maintain AI-assisted content workflows using Zendesk and related tools.
- Collaborate with Legal and Studio teams to proofread and align content with brand voice.
- Manage project timelines to deliver content aligned with product launches.
- Require 2+ years in technical copywriting, content management, or instructional design; Zendesk experience is highly preferred.
- Strong writing skills to simplify technical processes into user-friendly documentation.
- Proficient in Google Workspace and experienced with AI content workflows and Zendesk administration.
- Work cross-functionally with Product, Engineering, and Support teams.
- Bachelor’s degree in Communications, English, Technical Writing, or related field, or equivalent experience.
- Compensation ranges from $65K to $98K depending on role specifics, with equity offered; benefits include health care, 401K match, unlimited PTO, and more.
Content Administrator, Learning & Development Full Description
Content Administrator, Learning & Development
US-Remote
Employment Type
Full time
Location Type
Remote
Department
Operations
Customer Support
Compensation
- New York City
- $75K – $98K • Offers Equity
- Remote, Standard
- $65K – $85K • Offers Equity
- Remote, Premium
- $68K – $89K • Offers Equity
About Us:
DailyPay is the leader in On-Demand Pay, helping employers modernize how people get their pay. DailyPay serves more than 1,900 employers and over 6 million employees, including many of the world's most recognized brands. By providing real-time access to earned pay and financial wellness tools, DailyPay helps employees manage their finances and helps employers attract and retain talent. DailyPay is helping define the future of pay, where money moves at the speed of work.. Learn more at DailyPay's Press Center.
The Role:
The Content Admin is a key member of the Learning and Development team, responsible for translating complex product specifications into actionable support content. You will partner with the Legal and Studio teams and Product stakeholders to maintain a library of internal agent-facing scripts and external user-facing FAQs. Your success will be defined by your ability to distill technical details into concise, "need-to-know" information that empowers both our users and our support agents to resolve inquiries efficiently.
How You Will Make an Impact:
- Knowledge Base Maintenance: Create and update external user-facing FAQ content for DailyPay’s core products (US EWA, DP Card, etc.) and upcoming international launches
- Agent Empowerment: Develop internal Knowledge Base articles and support scripting (talk tracks) to ensure agents provide accurate, on-brand resolutions
- AI-Enabled Content Workflows: Design, implement, and maintain AI-assisted content workflows (e.g., article auto-drafting, smart tagging, automated verification cadences) within Zendesk and adjacent tools — including the human QA loops, documentation, and performance monitoring required to keep them accurate and reliable after launch
- Internal Communications: Draft ad-hoc internal content such as team newsletters, Slack announcements, and email notifications to keep the Operations team informed
- Editorial Collaboration: Partner with the Legal and Studio teams to perform proofreading, revisions, and brand-voice alignment across all Support collateral
- Content Planning Support: Work with Product stakeholders and L&D team members to execute a content roadmap that anticipates upcoming product releases and feature updates
- Brand Consistency: Ensure all generated content adheres to DailyPay’s established brand voice and tone, tailoring messaging for diverse user personas
- Project Tracking: Manage personal project timelines diligently to ensure all content assets are delivered in alignment with product launch cycles and team deadlines
What You Bring to The Team:
- Relevant Experience: 2+ years of experience in technical copywriting, content management, or instructional design within a fast-paced technology environment. Zendesk knowledge base experience is highly desirable
- Writing Proficiency: Strong editorial skill set with a proven ability to simplify complex technical processes into clear, user-friendly documentation
- Technical Aptitude: High proficiency with Google Workspace; hands-on experience building or managing AI-assisted content workflows (prompt design, output QA, automation tools); Zendesk administration experience strongly preferred
- Collaborative Mindset: Experience engaging with cross-functional stakeholders (Product, Engineering, Support) to gather information and solicit feedback
- Organizational Skills: Demonstrated ability to manage multiple tasks simultaneously while maintaining high attention to detail and meeting deadlines
- Educational Foundation: Bachelor’s degree in Communications, English, Technical Writing, or a related field (or equivalent practical experience)
What We Offer:
- Exceptional health, vision, and dental care
- Opportunity for equity ownership
- Life and AD&D, short- and long-term disability
- Employee Assistance Program
- Employee Resource Groups
- Fun company outings and events
- Unlimited PTO
- 401K with company match
High-performing cultures aren't built in silos, they thrive on partnership. At DailyPay, we Commit Together to an inclusive, professional environment where multifaceted perspectives are our greatest competitive advantage. We recognize that our team members don’t live “single-issue lives,” and we lean into the wide-ranging backgrounds and life stages that sharpen our collective decision-making.
In our high-trust environment, we empower you to Challenge Norms. We’ve created a space where it is safe to ask difficult questions, disrupt the status quo, and share bold perspectives without fear of professional fallout. We believe that by checking our own assumptions and staying curious about the experiences of others, we arrive at better, more innovative results.
We provide the space for you to do your best work through peer advocacy and transparent career development. If you are looking for a culture that values intellectual honesty, celebrates the unique lived experiences of its people, and thrives on collective success, you’ll find it here.
If you require reasonable accommodation for any aspect of the recruitment process, please send a request to [email protected]. All requests for accommodation will be addressed as confidentially as practicable.
DailyPay is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.
Similar Jobs
Training Specialist
HealthStream
🇺🇸 Hybrid - Nashville, Tennessee
Associate, Training Platform Manager
FS Vector
🇺🇸 Hybrid - US
Dynamics 365 & Employee Benefits Systems Training Specialist
OneDigital
🇺🇸 Remote - US
IT Trainer
Simpson Thacher & Bartlett LLP
🇺🇸 Hybrid - New York, New York
Senior Technical Training Specialist
UL Solutions
🇺🇸 Hybrid - Northbrook, Illinois
