Training Specialist

• Mission-oriented work
• Diverse and inclusive culture
• Competitive Compensation & Bonuses
• Comprehensive Insurance Plans
• Mental and Physical Health Support
• Work-from-home flexibility
• Fitness Center Reimbursements
• Streaming Good time off for volunteering
• Wellness workshops
• Buddy Program for new HealthStreamers
• Collaborative work environment
• Career growth opportunities
• Continuous learning opportunities
• Inspiring workspaces to collaborate and connect with other HealthStreamers
• Free employee parking at our Resource Centers in Nashville and San Diego

• Deliver engaging, product-focused virtual and onsite training to HealthStream customers and employees 
• Design learner-centered training that applies adult learning principles and best practices to promote engagement and retention
• Reviews and updates training content regularly to ensure accuracy and alignment with product releases, process changes, and learner needs
• Track training activity, attendance, and customer and internal feedback to continuously improve delivery and content
• Maintains records of customer training activities to ensure service continuity across all departments 
• Collaborate cross-functionally with Sales, Implementations, Customer Success, and other internal teams to align training with customer needs and timelines and support a seamless training experience.
• Conducts or participates in product demonstrations and assists sales team(s) as needed
• Assists with onboarding new training team members, as requested, by sharing product knowledge, training processes, and facilitation best practices
• Other duties and responsibilities as determined by Manager

• Bachelor’s degree in nursing, education, instructional design, communications, business, biology, healthcare, or a related field preferred; equivalent combination of education and experience may be considered.
• Registered Nurse preferred for roles supporting clinical solutions; other relevant clinical or healthcare experience may be considered.
• Experience in software training, customer education, clinical education, instructional design, or a related training role.
• Experience within the healthcare industry, including clinical education or staff development, is a plus.
• Previous experience administering a Learning Management System (LMS) and using Salesforce or a similar CRM platform is a plus.
• Working knowledge of adult learning theory and instructional design principles.
• Must have or be willing to acquire a working knowledge of HealthStream platform and content products, from both the administrator and end-user levels.

• Proficiency in Microsoft Office and Learning Management System (LMS) platforms.
• Professional level verbal and written communication skills.
• Outstanding presentation and facilitation skills across virtual, onsite, 1:1, and group training settings.
• Working knowledge of Salesforce or a similar CRM platform to prepare for and document training engagements.
• Instructional design skills, including development and maintenance of learning materials.
• Technical acumen to support development of an in-depth understanding of assigned products/solutions.
• Proactively and creatively analyze training needs and define effective learning solutions that align with customer and organizational goals.
• Function independently and use critical thinking to plan, deliver, and continuously improve training programs.
• Effectively interact and build relationships at various levels of customer and internal organizations.
• Present information effectively to audiences ranging from individual learners to large groups, across virtual, onsite, 1:1, and group settings.
• Collaborate as part of a cross-functional team to develop and maintain accurate, current training content.
• Coach and support the onboarding and ongoing development of other training team members.
• Adapt to changes in product, process, or strategy in a fast-paced, innovative environment.
• Willingness to learn a variety of HealthStream platforms and products, and to commit to ongoing learning to maintain competence in assigned products/solutions.
• Results oriented, with a customer-centric mindset.
• High degree of integrity, professionalism, and the ability to establish credibility both internally and externally to the organization are important attributes needed for this position.
• Travel 25-60%, staying overnight as needed to meet customer and internal company needs.
• Accountability - Taking responsibility for one’s actions and the consequences that result from those actions.
• Communication & Positive Presence - Listening attentively and respectfully; expressing thoughts and ideas effectively and concisely—both verbally and in writing.  Exhibiting a pleasant attitude.
• Collaboration - Cooperating and working effectively with others in the pursuit of common goals.
• Critical Thinking - Using sound judgment, logic, and common sense to identify efficient and effective ways of approaching problems or new initiatives.
• Adaptability - Being flexible and continuing to function effectively during times of change.
• Continuous Improvement - Keeping an open mind; seeking new ideas and ways of doing things in order to streamline processes and increase client/customer satisfaction.
• Planning & Organizing - Appropriately prioritizing activities, scheduling time, and utilizing resources in order to complete tasks in an efficient and timely manner.
• Work Ethic - Setting high standards for one’s work; taking care to ensure all aspects of work are completed accurately.
• Customer Service - Treating clients/customers with a high level of respect and taking action in order to meet or exceed expectations and resolve problems.
• Facilitation - Effectively engages adult learners, manages group dynamics, encourages participation, and adapts delivery based on learner needs.
• Instructional Design & Learning Agility - Applies adult learning and instructional design principles to develop and continuously improve effective learning experiences.
• Product & Technical Acumen - Develops and maintains a strong understanding of assigned software solutions and effectively translates product functionality into meaningful learning experiences.
• Customer Focus - Provides a professional, responsive, and learner-centered customer experience while maintaining appropriate boundaries between training and other customer-facing functions.

• The salary range for this position is $61,712 - $80,000. Salary will be determined on the candidate’s level of experience and qualifications. Compensation will be commensurate with skills, relevant experience, and performance in similar roles.