Ellucian
Contracts Exceptions Analyst
🇺🇸 Hybrid - Reston, VA
🕑 Full-Time
💰 TBD
💻 Sales
🗓️ July 28th, 2025
SaaS
Edtech.com's Summary
Ellucian is hiring a Contracts Exceptions Analyst to support its Global Sales and Customer Success Teams by managing exception requests, analyzing agreements, and creating legal documents. This role collaborates with sales, legal, finance, and other internal teams to recommend resolutions and ensure compliance with company policies.
Highlights
- Manage day-to-day exception requests from customer success teams.
- Analyze existing contracts to understand financial impacts and recommend solutions.
- Create amendments and legal documents for upgrades, maintenance renewals, and add-ons.
- Collaborate with Sales, Legal, Finance, and Management to document negotiated exceptions.
- Develop expertise in Ellucian's pricing and contracting models.
- Requires minimum 2 years analytical experience in sales, marketing, finance, or contract management.
- Preferred knowledge of Cloud Services, SaaS software, and strong Microsoft Excel skills.
- Experience in financial analysis, data modeling, and customer proposal creation is a plus.
- Excellent communication skills and ability to handle complex licensing and issue resolutions.
- Company offers comprehensive benefits including health coverage, 401k with match, flexible time off, and professional development opportunities.
Contracts Exceptions Analyst Full Description
Contracts Exceptions Analyst (Hybrid, Reston, VA)
- 2003 Edmund Halley Drive, Reston, Virginia, US, 20191
- Sales
- 6111
- 0%
About Ellucian
Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,900 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.
Values Rooted in Purpose
We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.
About the Opportunity
The Contract Exceptions Analyst will work cross-functionally with Deal Desk, Maintenance, Sales Operations, Contracts, Finance and Legal teams to provide concessions support to Ellucian’s Global Sales & Customer Success Teams. This Analyst will support the customer success organization by working with internal teams understanding the root cause of the exception request; providing situational analysis, recommended outcomes/solutions, building brief legal documents and communicating to internal resources. Successful candidates in this role will have issue identification and resolution experience and have an extremely high bar for customer service. We seek a person who thrives on being organized and highly adaptive, has a high emotional IQ, and is extremely detail oriented in our fast paced and fluid environment.
Where you will make an impact
Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,900 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.
Values Rooted in Purpose
We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.
About the Opportunity
The Contract Exceptions Analyst will work cross-functionally with Deal Desk, Maintenance, Sales Operations, Contracts, Finance and Legal teams to provide concessions support to Ellucian’s Global Sales & Customer Success Teams. This Analyst will support the customer success organization by working with internal teams understanding the root cause of the exception request; providing situational analysis, recommended outcomes/solutions, building brief legal documents and communicating to internal resources. Successful candidates in this role will have issue identification and resolution experience and have an extremely high bar for customer service. We seek a person who thrives on being organized and highly adaptive, has a high emotional IQ, and is extremely detail oriented in our fast paced and fluid environment.
Where you will make an impact
- Serve as the main point of contact for day-to-day exception requests from the customer
success teams. - Analyze & investigate existing agreements to understand the full financial picture before making
a recommendation for a resolution. - Create amendments and legal documents that reflect the approved resolutions. Various issues touch upon upgrades, maintenance renewals, and add-ons - you will become the subject matter expert on the nuances of
- Strategic/Enterprise level customer accounts.
- Work with the Sales team, Management, Legal and Finance to ensure negotiated exceptions are
documented properly and in alignment with Ellucian’s policies. - Develop an in-depth understanding of Ellucian’s pricing & contracting models
What you will bring
- A minimum of 2 years experience in an analytical role within one or more of the disciplines of
- Sales, Marketing or Finance/Contract Management.
- Ability to analyze & recommend the best course of action for complex issue resolution &
licensing situations. - Knowledge of Cloud Services and SaaS Software and Solutions is highly recommended.
- Strong foundational knowledge of Microsoft Excel and prior experience with modeling and analysis a plus.
- Financial analysis experience in an enterprise-level business environment is a plus.
- Experience creating customer/prospect proposals
- Possess excellent written and oral communication skills
- Proactive, creative, and results oriented individual
- Experience in data analysis, modeling, contract management or financial analysis to support revenue growth
- Willing to go the extra mile with a strong work ethic; self-directed and resourceful
- Service Minded. You deliver customer and partner support like you expect to receive it; with
excellence - Flexible. Experience working varied hours to accommodate volume fluctuations caused by sales
cycles, seasonality, and emergencies
What makes #Ellucianlife
- Comprehensive health coverage: medical, dental, and vision
- Flexible time off
- Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
- 401k w/ match & BrightPlan - to help you save for the future
- Parental Leave
- 5 charitable days to support the community that supports us
- Telemedicine
- Wellness
- Headspace Care (mental health)
- Wellbeats (virtual fitness classes)
- RethinkCare & Wellthy– caregiver supporq
- Diversity and inclusion programs which provide access to internal employee resource groups
- Employee referral bonuses to encourage the addition of great new people to the team
- We Foster a learning culture with:
- Education Assistance Program
- Professional development opportunities
#LI-AC1
#LI-HYBRID
At Ellucian, we believe in the “power of together.” We embrace an inclusive workplace, and believe that our differences help inspire a culture of acceptance that makes our company more collaborative and innovative. We’re proud to provide equal employment opportunities for job applicants and for our employees, and we are committed to providing a process and an environment that is free from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), and other legally protected classifications. These protections extend to all management practices and decisions, including recruitment and hiring, appraisal systems, promotions, training, and career development programs. To enable employees to perform essential functions of their positions and to offer applicants a meaningful opportunity to be considered for positions, we also provide reasonable accommodations to qualified employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices. This job posting is intended to comply with all applicable laws. If we learn during the course of our recruitment process that, due to an applicant’s location, further information about the position is required, including certain salary information, the information in this posting will be supplemented accordingly. Additionally, we are aware of fake applicant schemes and have rigorous internal processes in place to mitigate such risk and inform proper authorities of any such instances that arise.
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