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St. Louis Community College
Coordinator, Administrative (Advising)
Higher Ed
Edtech.com's Summary
St. Louis Community College is hiring a Coordinator, Administrative (Advising) to provide operational and administrative support to the Director, Academic, Career, & Transfer Advising. The coordinator acts as a central point of contact for advising support staff across multiple campuses, keeping communication, coverage, and procedures consistent between teams. The role also pitches in on high-volume phone, email, and chat support, plus in-person backup during busy periods.
Highlights
- Serve as primary administrative support to the Director of Advising
- Coordinate communication and workflow among advising support staff across all campus locations
- Monitor support staff schedules and identify coverage needs for phones, email, chat, and front desk operations
- Share updated procedures, departmental information, and operational changes with support staff across campuses
- Maintain standardized processes, reference materials, and communication protocols
- Provide backup in-person assistance during staffing shortages or peak service periods
- Coordinate logistics for advising events, programming, and trainings
- Compile and maintain departmental records, reports, and operational documentation
- Assist with onboarding and training coordination for advising support staff
- Identify operational challenges and recommend ways to improve efficiency and student service responsiveness
- Pays $40,400 per year
- Requires an associate's degree with 3-5 years of experience, or a high school diploma with over 5 years of progressively responsible experience
- Experience in a college or university setting is preferred
- Based on-site at STLCC's Meramec campus, with some evening hours required
Coordinator, Administrative (Advising) Full Description
The Administrative Coordinator (Advising) provides operational and administrative support to the Director, Academic, Career, & Transfer Advising while serving as a central coordination resource for advising support staff across multiple campus locations. This position helps ensure consistent student service operations by coordinating communication, coverage, procedures, and information sharing among campus support teams. The Administrative Coordinator (Advising) supports high-volume student engagement through phone, email, and chat services and provides backup in-person assistance when needed. Working collaboratively with campus managers and advising staff, this role helps maintain efficient workflows and a high standard of student support services.
Primary Duties Performed
- Serve as primary administrative support to the Director of Advising and assist with day-to-day operational needs of the department.
- Coordinate communication and workflow among advising support staff across all campus locations to help ensure consistent service delivery and office coverage.
- Monitor support staff schedules and collaborate with campus managers to identify coverage needs for phones, email, chat, and front desk operations.
- Facilitate the sharing of updated procedures, departmental information, and operational changes with advising support staff across campuses.
- Assist in maintaining standardized processes, reference materials, and communication protocols for student support operations.
- Support high-volume student service operations by assisting with phone, email, and chat communications as needed.
- Provide backup assistance for in-person student traffic during staffing shortages, absences, or peak service periods.
- Coordinate logistics for advising events, programming and trainings.
- Compile, organize, and maintain departmental records, reports, and operational documentation.
- Assist with onboarding and training coordination for advising support staff in collaboration with campus managers.
- Identify operational challenges and communicate recommendations to improve efficiency, communication, and student service responsiveness for phone, chat and email support.
- Perform other related administrative and operational duties as assigned.
Qualifications/Experience
- Associate's Degree in a related field with three to five (3-5) years of experience.
- High School Diploma with over five (5) years of progressively responsible experience.
- Experience in a college/university setting is preferred.
Working Conditions
Generally works in an office environment; some evenings may be required.
Physical Requirements
Negligible
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