Coordinator Student Support Services

Edtech.com's Summary

Marshall University is hiring a Coordinator Student Support Services. The role involves overseeing student assistance programs across various departments such as admissions, financial aid, registrar, and career services, while supervising student employees and managing administrative tasks to enhance the collegiate experience.

Highlights

Coordinate student assistance programs including support for computer systems sign-on, admissions, financial aid, business office, registrar, and career services.
Provide administrative support to the Department of Physical Therapy and maintain related databases.
Assist Directors of Clinical Education and Admissions with managing clinical contracts, scheduling, and admission processes.
Supervise student workers and organize events such as White Coat and Hooding Ceremonies and student orientation.
Proficient in Microsoft Office and familiar with university systems like MURC, MU, Banner, and BERT.
Ability to manage clinical education databases, reconcile P-card purchases, and handle confidential records.
Preferred knowledge of basic medical terminology and ability to travel for recruiting events.
Required qualifications include a Bachelor's degree and at least 6 months of experience in planning or organizing programs.
Salary range is $35,568 - $43,396, commensurate with experience and education.
Position is full-time under limited supervision, requiring sound judgment for problem solving and decision-making affecting department operations.

Coordinator Student Support Services Full Description

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Position Details

Get to Know Us!

Marshall University is a public comprehensive university with a rich history as one of the oldest institutions of higher learning in West Virginia. Founded in 1837 and named after Chief Justice John Marshall, definer of the Constitution, Marshall University advances the public good through innovative, accredited educational programs. We are located in downtown Huntington, West Virginia, with additional locations in South Charleston, Point Pleasant, Teays Valley and Beckley. Marshall University’s mission, inspired by our Vision and Creed, includes a commitment to:

Offer a wide range of high quality, affordable, and accessible undergraduate, graduate, and professional education that prepares students to think, learn, work, and live in an evolving global society.
Create opportunities and experiences to foster understanding and appreciation of the rich diversity of thought and culture.
Maintain a dynamic intellectual, artistic, and cultural life by promoting and supporting research and creative activities by undergraduates, graduates, and faculty.
Contribute to the quality of life of the community, region, and beyond through applied research, economic development, health care, and cultural enrichment.
Cultivate the development of an inclusive, just, and equitable community.

Come Meet Marshall and discover what it means to be part of the Marshall University family!

Come join our Herd!

We are committed to attracting and retaining quality faculty and staff. In doing so, Marshall University offers outstanding benefit packages to eligible employees only. (E-Class in the job posting). Marshall University Research Corporation (MURC) employees have different benefit options than those listed below.

Work week is 37.5 hrs.
A great highlight in December is that Marshall University employees receive almost two weeks off for Winter Break!
Holidays – Employees receive 13 Paid Holidays
Annual and Sick Leave – Classified Staff, Non-Classified Staff and 12-month Faculty earn up to 24 days of annual leave per year (max 360 hours) and up to 18 days of sick leave per year. ) Employee Leave
Health Insurance – Marshall University offers health insurance through West Virginia Public Employees Insurance Agency (PEIA). There are seven (7) health benefit plans.
Educational/Tuition Benefits – Marshall University provides tuition benefits to regular employees (after probationary period) and their dependent children.
Retirement Plans – Marshall University offers retirement through Teachers Insurance and Annuity Association (TIAA). Full-time benefits eligible employees must participate in the mandated retirement plan (401(a)).
Life Insurance – Basic term life insurance ($10,000) at no cost and may purchase optional life insurance coverage with pre-tax earnings.
Wellness Programs – PEIA provides various care management programs and the Pathways to Wellness program.

We are . . . Marshall!

Position Information

Position Title	Coordinator Student Support Services
Banner Position Number	001901
E-Class	CX - Class Exempt FT - .53 or >
Department	COHP-Physical Therapy - MU9540
Job Description	The Coordinator of Student Support Services is responsible for the oversight of student assistance programs and services, including areas such as computer systems sign on,admissions, financial aid, business office, registrar, and career services with the ultimate goal of fostering an enhanced collegiate experience. Additional responsibilities include supervising and directing the work activities of student employees assigned to the area.Job responsibilities require considerable discretion and sound judgment to deliver appropriate services to a diverse to student population. Work is performed under limited supervision, working from established policies and objectives; supervisor/manager is available to resolve more complex problems. Problems faced in this position may address non-routine questions and situations, requiring investigation and/or research of precedents. Decisions may affect the management and operations of an area within a department, and may contribute to important strategy, operations, and business decisions that affect the department. Preferred Qualifications Excellent interpersonal and communication skills with the ability to work effectively with students, faculty (core and adjunct), the Chairperson/Program Director, Directors of Clinical Education, and the Director of Admissions. Strong organizational skills with the ability to work independently in a multitasking environment while interacting with multiple individuals. Proficiency in common software applications, including Microsoft Office, and the ability to conduct internet research. Basic knowledge of Marshall University systems such as MURC, MU, Banner, and BERT. Ability to manage clinical education databases, reconcile purchases using a P-card, and handle confidential records and documents. Knowledge of basic medical terminology is desirable. Ability to travel to regional student recruiting events. Duties Provide administrative support to the Marshall University Department of Physical Therapy. Perform general clerical tasks including photocopying, faxing, shipping and receiving packages, and maintaining both hard copy and electronic filing systems. Maintain databases related to admissions and clinical education. Create and modify documents using Microsoft Office applications. Assist the Director of Clinical Education in managing clinical contracts and scheduling student clinical rotations. Assist the Director of Admissions in the admissions process. Coordinate and organize SOPT events such as White Coat and Hooding Ceremonies and new student orientation. Supervise student workers. Perform other duties as assigned.
Salary Range	$35,568 - $43,396: Salary is commensurate with education, experience, and internal equity.
Salary Type	Salary
Time Type	Full-Time
Work Location	MU - Marshall University

Qualifications

Must be able to perform all essential job duties as outlined in the job description.

Required Qualifications

Education	Bachelor’s degree
Experience	6 month minimum experience in planning, organizing a program or related field.

Preferred Qualifications

Education
Experience

Posting Detail Information

Posting Number	MU1227E
Open Date	03/06/2026
Close Date
Open Until Filled	Yes
Special Instructions Summary

Supplemental Questions

Required fields are indicated with an asterisk (*).

* Do you have a Bachelor's Degree?
- Yes
- No

Applicant Documents

Required Documents

Resume
Cover Letter

Optional Documents

Marshall University
One John Marshall Drive
Huntington, WV 25755

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Original Job Description