Cleveland State University
Coordinator, Technology Support
ITIL
Edtech.com's Summary
Cleveland State University is hiring a Coordinator, Technology Support. The role involves coordinating the operations of the mobile campus and technology loan program, resolving escalated stakeholder issues, supporting urgent classroom technology problems, maintaining equipment efficiency, and participating in budgetary planning and reporting.
Highlights
- Coordinate mobile campus and technology loan program operations.
- Provide escalation and support services for urgent classroom technology issues.
- Maintain operational efficiency of technological equipment.
- Participate in budgetary planning, monitoring, and reporting.
- Require experience in IT Desktop Support including Windows 10/11, macOS, Adobe, MS Office, and enterprise applications.
- Knowledge of inventory management, ticketing systems, remote support software like TeamViewer.
- Preferred ITIL Foundations v4 or other technical/service certifications.
- Preferred two years of technical leadership or supervisory experience.
- Proficiency in Microsoft Office Suite (Word, Excel, Access, Outlook, Teams, PowerPoint)
- Excellent interpersonal, communication, project management, and problem-solving skills.
Coordinator, Technology Support Full Description
Coordinator, Technology Support
Posting Details
Business Title | Coordinator, Technology Support
Posting Category |
Salary Grade | 04
Salary Plan | Professional Staff - SEIU
Hiring Range /Pay Rate |
Department | Information Services & Technol
Department Description |
Position Location | Main Campus
FTE | 1.00
Job Summary | Coordinates operations of mobile campus and technology loan program and resolves escalated problems and inquiries of stakeholders. Provides support and escalation services to ensure remediation to urgent classroom technology issues. Maintains operational efficiency of equipment. Participates in budgetary planning, monitoring, and reporting. Performs other functionally related duties as assigned.
Minimum Qualifications | High school diploma, GED or state recognized equivalent. Two (2) years of experience in IT Desktop Support, with the loan management system, supporting applications e.g., Windows 10 & 11, Apple macOS, Adobe, MS Office, and other enterprise application suites.
Preferred Qualifications | ITIL Foundations v4, Microsoft, macOS, or other security, technical, or service certification(s). Two (2) years of technical leadership or supervisory experience.
Knowledge, Skills, and Abilities (KSAs) | Knowledge of inventory management, managing incidents through ticketing tracking systems, utilizing remote support software, e.g., TeamViewer to resolve end user problems. Excellent interpersonal skills, “Customer Focus” attitude, and ability to work effectively with a wide range of constituencies in a diverse community. Excellent written and verbal communication skills, strong public speaking and presentation skills, and ability to effectively communicate change. Skilled in project management, problem-solving, analysis, follow-through, influence, and persuasion. Ability to build and maintain professional relationships and work as an individual contributor and an effective team player, in addition to being highly organized, self-directed, and forward-thinking. Proficient in Microsoft Office Suite, including Word, Excel, Access, Outlook, Teams, and PowerPoint.
Requisition Number | PT0703786S
Date grant, position, or appointment expires (For Funds Available, Temporary, and Waiver of Posting |
Special Instructions to Applicants |
Applicant Instructions | Offer of employment is contingent on satisfactory completion of the University’s verification of credentials and other information required by law and/or University policies or practices, including but not limited to a criminal background check.
Applications will be exclusively accepted online at http://www.csuohio.edu/offices/hrd/employment.html. Mailed or emailed application materials will not be accepted.
Hours per week | 40
Work Schedule |
Advertising Copy |
Full Time/Part Time | Full Time
Posted Date | 02/24/2026
Close Date/Application Deadline |
Open Until Filled | Yes
Review Begins | 03/03/2026
Tentative Start Date |
Posting Category |
Salary Grade | 04
Salary Plan | Professional Staff - SEIU
Hiring Range /Pay Rate |
Department | Information Services & Technol
Department Description |
Position Location | Main Campus
FTE | 1.00
Job Summary | Coordinates operations of mobile campus and technology loan program and resolves escalated problems and inquiries of stakeholders. Provides support and escalation services to ensure remediation to urgent classroom technology issues. Maintains operational efficiency of equipment. Participates in budgetary planning, monitoring, and reporting. Performs other functionally related duties as assigned.
Minimum Qualifications | High school diploma, GED or state recognized equivalent. Two (2) years of experience in IT Desktop Support, with the loan management system, supporting applications e.g., Windows 10 & 11, Apple macOS, Adobe, MS Office, and other enterprise application suites.
Preferred Qualifications | ITIL Foundations v4, Microsoft, macOS, or other security, technical, or service certification(s). Two (2) years of technical leadership or supervisory experience.
Knowledge, Skills, and Abilities (KSAs) | Knowledge of inventory management, managing incidents through ticketing tracking systems, utilizing remote support software, e.g., TeamViewer to resolve end user problems. Excellent interpersonal skills, “Customer Focus” attitude, and ability to work effectively with a wide range of constituencies in a diverse community. Excellent written and verbal communication skills, strong public speaking and presentation skills, and ability to effectively communicate change. Skilled in project management, problem-solving, analysis, follow-through, influence, and persuasion. Ability to build and maintain professional relationships and work as an individual contributor and an effective team player, in addition to being highly organized, self-directed, and forward-thinking. Proficient in Microsoft Office Suite, including Word, Excel, Access, Outlook, Teams, and PowerPoint.
Requisition Number | PT0703786S
Date grant, position, or appointment expires (For Funds Available, Temporary, and Waiver of Posting |
Special Instructions to Applicants |
Applicant Instructions | Offer of employment is contingent on satisfactory completion of the University’s verification of credentials and other information required by law and/or University policies or practices, including but not limited to a criminal background check.
Applications will be exclusively accepted online at http://www.csuohio.edu/offices/hrd/employment.html. Mailed or emailed application materials will not be accepted.
Hours per week | 40
Work Schedule |
Advertising Copy |
Full Time/Part Time | Full Time
Posted Date | 02/24/2026
Close Date/Application Deadline |
Open Until Filled | Yes
Review Begins | 03/03/2026
Tentative Start Date |
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * How did you hear about this employment opportunity?
- Public Job Posting
- Internal Job Posting
- Agency Referral
- Advertisement/Publication
- Personal Referral
- CSU Website
- Other
- If you selected 'Public Job Posting" or "Other" please provide source.
(Open Ended Question) - * Do you require any type of accommodation, should you be invited to campus for further screening? Please contact CSU at (216) 687-3636 if you need accommodation.
- Yes
- No
- * Are you able to perform the essential functions of this position with or without reasonable accommodation?
- Yes
- No
Application Documents
Required Documents
- Resume
Optional Documents
- Cover Letter/Letter of Application
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