Edtech.com's Summary

Georgia State University is hiring a Coordinator, Testing Services to run the daily operations of a campus testing center within Student Engagement, delivering exams to students and the wider community. The coordinator supervises and trains proctoring staff, sets the testing calendar, and safeguards highly confidential test records. The role also analyzes testing data to improve procedures and works with exam vendors, campus departments, and community partners to deliver exams.

Highlights

Supervise testing staff, train them in proctoring, customer service, and data retention, and evaluate their performance.
Set the testing calendar and oversee prompt, professional, customer-friendly delivery of testing services each day.
Proctor exams according to policies and guidelines while keeping the testing environment secure to meet vendor requirements.
Handle the receipt, security, and return of highly confidential test records and files.
Coordinate with exam vendors on exam issues and data retention, following state and vendor requirements.
Analyze testing data and monthly and annual reports to find areas for improvement and shape strategies for future testing.
Answer test-related questions for campus departments, table at events to promote exams, and organize group testing on or off campus.
Requires a bachelor's degree plus two years of related experience, or an equivalent combination of training and experience.
Prefers knowledge of proctoring and security standards and the ability to troubleshoot technology issues with GSU IT and exam vendors.
The posted salary range is $47,500 to $50,353, with an 8:30 to 5:15 shift.

Coordinator, Testing Services Full Description

Testing Services Coordinator - Newton Campus

Student Success

Student Engagement, Testing Services

The Testing Services Department is seeking (1) Testing Services Coordinator - NEWTON Campus to join the already awesome team on the Newton Campus taking the department to the next level of excellence!

Here Is What You Will Do

The Coordinator of Testing Services - NEWTON Campus is responsible for the day-to-day operations of the testing center. This position is responsible for the consistent delivery of testing services that are professional, prompt, convenient and delivered in a manner that reflects good customer service. Additionally, the Coordinator establishes the testing calendar for the center, orienting and training staff, evaluating the testing staff performance, and promoting on-going staff development. This position maintains the center's testing records, produces monthly, annual, and other reports as requested. Using this data, the Testing Coordinator will analyze departmental operating procedure and implement changes to improve operations as appropriate. This position is responsible for the receipt, security and return of highly confidential test records and files. The Coordinator of Testing ensures that students have equity of access to testing services. This position works with the Director, Assistant Directors and other Coordinators of Testing to maintain a seamless delivery of testing services across the College. This position will work with other GSU departments and the community to deliver exams.

Job Duties

Supervises staff and testing services at their campus
Proctor exams in accordance with policies and guidelines.
Maintains a secure testing environment, and ensures staff does the same to maintain vendor requirements
Coordinates with vendors regarding issues with exams, data retention, in conjunction with staff and based on state and/or vendor requirements
Trains staff in proper proctoring, customer service and data retention
Uses data on campuses to analyze testing events and develop strategies for future testing, or identify areas where testing services can improve
Works with campus departments to answer test related questions; tables at events to promote the benefits of exams
Organize group testing on or off-campus
Performs other related duties as assigned.

Disclaimer: This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee’s direct supervisor.

Qualifications

Minimum Requirements:

Bachelor's Degree and two years of related experience; or a combination of training and experience.

Preferred Hiring Requirements:

Knowledge of Testing services, of proctoring and security standards
Customer services knowledge, and ability to address needs of students while maintaining vendor standards for security
Knowledge of the Georgia State University (GSU) campus preferred.
Ability to create reports and analyze data to review the effectiveness of test offerings at the campuses supervised
Ability to troubleshoot technology issues and work with GSU IT and exam vendors
Ability to work with a wide variety of stakeholders in exams (examinees, parents, vendors, officials from other schools)
Ability to follow oral and written instructions.
Ability to pass criminal background investigation.

Department: Testing

Location: Newton Campus

Shift: 8:30-5:15

Salary: $47,500 - $50,353

Pay Grade: 17

FLSA Status: Exempt

Job Type: Full Time (Benefits Eligible)

Job Posting: 10/06/26

Closing Date: 10/20/26

Special Instructions

To be fully considered for this position, all applicants must submit the following at the time of submission:

A complete and accurate GSU application
Resume
Cover Letter (optional)
3 Professional references

Equal Employment Opportunity

Georgia State University is an equal opportunity employer with regard to veterans and individuals with disabilities and prohibits discrimination on the basis of an individual’s race, color, religion, sex, national origin, age, disability, genetic information, or protected veteran status.

Background Check

Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record.

Clery Disclosure of Campus Security Policy and Campus Crime: Georgia State University is committed to its students’ and employees’ safety and security. It complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) to provide information on certain crimes on campus. This position may be designated as a Campus Security Authority, ensuring that reported crimes are routed to the appropriate University office.

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