Edtech.com's Summary

University of Calgary is hiring a Corporate Training Program Delivery Analyst, UCalgary Continuing Education. The full-time, roughly one-year role reports to the Manager of Corporate Training and Workforce Development and analyzes and improves how corporate training programs are delivered, from reporting and process documentation to system requirements and instructor logistics. The analyst works closely with program managers, directors, corporate clients, and IT partners.

Highlights

Analyze enrollment, program performance, client satisfaction, and outcome data, validate its quality, and bring insights and recommendations to leadership.
Design and administer participant and client experience surveys and analyze the feedback.
Analyze end-to-end corporate training delivery processes to find gaps, inefficiencies, and risks, and document current-state and future-state workflows.
Advise program managers, directors, and corporate clients, translating business and client needs into operational, functional, and system requirements.
Lead User Acceptance Testing with test plans, test cases, and validation documentation, and work with IT and system vendors to triage issues and support enhancements.
Support proposal development, delivery planning, and feasibility assessments for customized corporate training programs.
Coordinate instructors by confirming availability and scheduling against the academic plan, supporting hiring and onboarding, and preparing instructor contract letters.
Bachelor's degree or equivalent in adult education, business administration, HR, learning design, education, or leadership development, plus at least 2 years of program and project coordination experience.
Demonstrated experience with Desire2Learn (D2L) and Destiny-One registration technology, project management tools such as Visio or Basecamp, and KPI reporting tools such as Power BI or Tableau.
Full-time limited-term position of approximately one year, with attendance at offsite client programs and meetings as required.

Corporate Training Program Delivery Analyst, UCalgary Continuing Education Full Description

UCalgary Continuing Education is currently seeking a Full-time Limited Term Corporate Training Program Delivery Analyst for approximately 1 year.

This position reports to the Manager, Corporate Training and Workforce Development, Continuing Education, and will perform professional-level analytical, advisory, and consultative work supporting the design, delivery, optimization, and continuous improvement of corporate training programs. The ability to have great attention to detail, manage time effectively, multi-task, and work in a collaborative environment, communicate effectively and handle a high volume of work during peak periods is essential to this position.

This role requires independent analysis of business processes, assessment of operational and system requirements, advisory support to program leadership, and contribution to the implementation of improved delivery models, systems, and workflows. The incumbent works closely with Program Managers, Directors, corporate clients, and IT partners to ensure efficient and high-quality program delivery. This position will be responsible for the operational and logistical aspects of program delivery within the corporate training team.

Summary of Key Responsibilities (job functions include but are not limited to):

Perform data analysis and reporting related to enrollment, program performance, client satisfaction, and outcomes.
Validate data quality and contribute to continuous improvements in reporting accuracy.
Design and administer participant and client experience surveys and analyze feedback.
Provide insights and recommendations to leadership to support decision-making.
Analyze end-to-end corporate training program delivery processes to identify gaps, inefficiencies, risks, and opportunities for improvement.
Document current-state and future-state processes, workflows, and delivery models.
Act as a business and operations advisor to Program Managers, Directors, and corporate clients.
Translate business and client needs into clear operational, functional, and system requirements.
Support proposal development, delivery planning, and solution feasibility assessments for customized programs.
Serve as a liaison between program teams, clients, and IT to ensure effective implementation of requirements.
Lead and conduct User Acceptance Testing (UAT), including development of test plans, test cases, and validation documentation.
Evaluate system functionality against business requirements and operational needs.
Partner with IT and system vendors to triage issues and support system enhancements.
Establish strong working relationships with instructors and ensure all arrangements are in place for their delivery of a quality course including hiring and onboarding process, scheduling, cancellations, and any changes to program delivery such as course sections.
Confirm instructor availability and instructor scheduling based on the academic plan developed by Program Managers, Manager or Director, Corporate Training
Support the preparation and distribution Instructor contract letters and provide any additional information as necessary

Qualifications / Requirements:

Bachelor's degree or equivalent in adult education, Business administration, HR, learning design, education, or leadership development.
A degree or certificate in project management or a demonstrated ability to lead projects from conception to completion, involving multiple stakeholders and in-line with a strategic vision.
At least 2 years experience in program and project coordination
Ability to write corporate training grants, proposals and prepare presentations and demos.
Training industry experience related to corporate training coordination, client relationship process administration and customer engagement.
Demonstrated experience with data administration analytics and performance measurement systems (KPI tracking and reporting) with regards to corporate training.
Demonstrated experience with the following technologies: Educational registration technology Desire2Learn (D2L) and Destiny-One (D1); Project Management software tools such as Visio, Basecamp or others; Performance measurement systems (Business Intelligence Tools or KPI tracking and reporting) such as PowerBI, Tableau and others
Experience working within a corporate training and client-focused environment is an asset.
Experience working within a diverse, student-focused environment is an asset.
Excellent oral, written, and presentation skills as well as strong interpersonal skills for working with C-level executives, workshop facilitators, and senior HR and business professionals.
Willingness and ability to attend offsite client programs and client meetings at local and out-of-town locations as required.
Good judgment, initiative, tact and diplomacy in dealing with the frequent interactions with corporate clients, students, instructors, staff, University departments and external organizations
Intermediate skills in Microsoft Office (Word, Excel, Outlook) required
Ability to set priorities, meet deadlines and have a keen attention to detail
Time management, organizational and problem solving skills
Positive attitude and demonstrated ability to be a collaborative team member
Strong written and verbal communication

Application Deadline: November 24, 2026

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

This position is part of the AUPE bargaining unit, and falls under the Operational/Administrative Job Family, Phase 2.

As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities.

We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.

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Corporate Training Program Delivery Analyst, UCalgary Continuing Education

Edtech.com's Summary

Corporate Training Program Delivery Analyst, UCalgary Continuing Education Full Description

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