Edtech.com's Summary

The University of Minnesota Twin Cities is hiring a Course Support Coordinator for the Center for Community-Engaged Learning (CCEL). The role involves supporting faculty teaching community-engaged learning (CEL) courses by managing community partnerships, administering the GivePulse platform, and overseeing student peer advisors to enhance community-university collaborations and student learning experiences.

Highlights

Provide direct support to faculty in CEL course development and facilitate community partnership connections.
Manage community partner onboarding, maintain partnership agreements, and oversee relationship stewardship.
Administer the GivePulse platform, including course setup, user support, and data quality monitoring.
Supervise CCEL Peer Advisors, including recruitment, training, scheduling, and performance evaluation.
Collect and analyze data for program assessment and reporting to support strategic planning.
Required qualifications include a bachelor's degree in a relevant field and 4 years of professional experience or a master’s degree with 2 years’ experience.
Must have experience supporting faculty, managing partnerships, and supervising student employees.
Proficiency with Microsoft Office, Google Workspace, and comfort learning new technologies is necessary.
Preferred qualifications include experience with GivePulse, program assessment, and working in diverse, community-based settings.
Compensation ranges from $55,000 to $62,000 depending on education and experience, with a full-time appointment and comprehensive benefits.

Course Support Coordinator Full Description

Course Support Coordinator

Job ID

376820

Location

Twin Cities

Job Family

Student Services

Full/Part Time

Full-Time

Regular/Temporary

Regular

Job Code

9703SS

Employee Class

Acad Prof and Admin

About the Job

The Community-Engaged Learning Coordinator provides direct support to faculty teaching community-engaged learning (CEL) courses and serves as a key staff member in managing CCEL's network of community partnerships. Reporting to the Director of CCEL, the CEL Coordinator is responsible for supporting partner onboarding and managing the administrative agreements that formalize university-community relationships, connecting faculty with appropriate community partners and resources that meet course and partner goals, providing guidance on CEL course integration and logistics, and administering and training users on the GivePulse platform to build courses and community engagement opportunity matching into CEL courses. The CEL Coordinator also supervises the CCEL Peer Advisors program, in which students assist peers to connect to community-engaged volunteer opportunities.

This position requires strong interpersonal skills, attention to detail, and organizational capacity. The successful candidate will work collaboratively with faculty, students, community partners, and internal campus stakeholders to facilitate high-quality CEL curricular and co-curricular experiences. This is an excellent opportunity for an organized, service-oriented professional who is comfortable with technology use to directly impact faculty teaching excellence and student learning outcomes while strengthening community-university program partnerships.

Please note, this position is not eligible for H-1B or Green Card sponsorship. This position does not offer a STEM OPT training program.

Key Responsibilities

Faculty Support and Course Development (20%)

Serve as staff contact for faculty teaching CEL courses that incorporate direct service opportunities; respond to inquiries regarding community partnerships and CCEL resources and programming.
Consult with faculty to understand course goals related to partnership opportunities for students and provide general guidance on pedagogical best practices, syllabus construction, and course logistics.
Connect faculty with community partners based on course objectives, student populations, and partner capacity and interests; facilitate introductions and initial meetings between faculty and partners.
Maintain comprehensive knowledge of CCEL's partner network, including partner organizations, sectors served, geographic locations, course integration models, and capacity constraints.
Assist in facilitating or supporting faculty workshops, pre-service orientations, and instructional resource development to build capacity for community-engaged learning.

Partnership Development and Administrative Management (20%)

Assist in expansion and stewardship of CCEL's diverse portfolio of community partners, including nonprofits, government agencies, schools, and businesses.
Onboard partners, including assessing initial needs, discussing of University partnership expectations, introducing CEL models, and clarifying roles and responsibilities.
Coordinate memoranda of understanding (MOUs) and terms of service agreements with community partners; maintain organized, accessible repository of all partnership agreements.
Provide ongoing support and communication with partners throughout partnership life cycle, including course coordination, troubleshooting, assisting with student/partner resolution, and feedback loops.
Compile and report on partnership metrics and partnership feedback for CCEL assessment and strategic planning efforts.

GivePulse Platform Administration and CEL Course Setup (40%)

Manage CCEL's implementation and ongoing administration of GivePulse, an engagement management platform that enables instructors and partners to manage course-based volunteer opportunities, track student participation, and assess student learning outcomes.
Set up and configure CEL course opportunities within GivePulse; provide ongoing technical support to Twin Cities faculty, partners, and students on GivePulse features.
Assist community partners to configure engagement opportunities outside of courses.
Monitor GivePulse data quality, troubleshoot user issues, and communicate platform updates and changes to faculty and partners.
Collaborate with the Office for Public Engagement on GivePulse implementation strategy, user support, and integration with other campus systems as appropriate.

Supervision of CCEL Peer Advisors & Student Support (10%)

Recruit, select, and onboard student peer advisors; develop and deliver training on CCEL courses, volunteer opportunities, community partners, and peer advising best practices.
Meet regularly with peer advisors to set goals, monitor performance, provide feedback, and discuss challenges and successes.
Supervise peer advisor scheduling, conduct quality check-ins, and evaluate peer advisor contributions to student advising and engagement.
Manage peer advisor compensation and timekeeping.
Support student advising and placement processes, helping resolve student challenges or course alignment questions as needed.

Assessment, Evaluation, and Center Contribution (5%)

Collect and compile CEL course data, partnership feedback, and student engagement metrics for ongoing assessment and program evaluation.
Extract, analyze, and report on GivePulse data for assessment, evaluation, and institutional reporting purposes.
Contribute to CCEL assessment and evaluation efforts by providing data analysis, insights, and recommendations for continuous improvement.
Prepare reports on faculty support activities, partnership metrics, and student engagement outcomes for the Director and other stakeholders.
Assist with unit-wide events, outreach activities, and representing CCEL operations or initiatives at campus or regional forums as assigned.

Qualifications

Required

Bachelor's degree in education, public affairs, nonprofit management, community development, or a related field.
At least 4 years of professional work experience in higher education, community engagement, nonprofit management, or community-university partnership work OR Master's degree in a relevant field with 2 years of relevant professional experience.
Demonstrated experience supporting faculty, providing professional consultation, or facilitating organizational partnerships.
Supervisory experience with student employees or peer mentors.
Strong organizational and project management skills; ability to manage multiple tasks, deadlines, and relationships simultaneously.
Knowledge of community-engaged learning models, pedagogies, and best practices.
Strong problem-solving abilities and experience navigating complex interpersonal or institutional dynamics across faculty, student, and community stakeholders.
Excellent written and verbal communication skills; strong ability to explain complex topics to diverse audiences.
Commitment to equity, inclusion, and community-centered practice.
Demonstrated ability to build relationships and work collaboratively across differences.
Proficiency with standard office software (Microsoft Office, Google Workspace); comfort learning new technology platforms and troubleshooting technical issues.

Preferred

Master’s degree in education, public affairs, nonprofit management, community development, or a related field
Experience with GivePulse platform or other volunteer management systems.
Experience with program assessment and evaluation.
Experience working with diverse populations and in community-based settings.
Experience teaching undergraduate courses or facilitating community-engaged learning workshops.

About the Department

The Center for Community-Engaged Learning (CCEL) is a unit in the Office of the Vice Provost for Public Engagement at the University of Minnesota Twin Cities. CCEL advances transformational learning through co-created, equity-driven partnerships that cultivate a more just and connected world.

CCEL serves as the University's hub for course-based community-engaged learning (CEL), connecting faculty, students, and community partners across the Twin Cities metropolitan region and beyond. CCEL supports CEL courses spanning disciplines across the institution and administers several core programs: the Community Engagement Scholars Program (CESP), the National Student Exchange (NSE), the CCEL Peer Advisors program, and a robust suite of faculty development and partner support resources. CCEL primarily supports course-based CEL but also offers avenues for students to connect to co-curricular volunteer and service opportunities.

Pay and Benefits

Pay Range: $55,000 - $62,000; depending on education/qualifications/experience

Time Appointment: 100% Appointment

Position Type: P&A Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

Competitive wages, paid holidays, and generous time off
Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
Low-cost medical, dental, and pharmacy plans
Healthcare and dependent care flexible spending accounts
University HSA contributions
Disability and employer-paid life insurance
Employee wellbeing program
Excellent retirement plans with employer contribution
Public Service Loan Forgiveness (PSLF) opportunity
Financial counseling services
Employee Assistance Program with eight sessions of counseling at no cost
Employee Transit Pass with free or reduced rates in the Twin Cities metro area

While our salary ranges provide a framework, it is important to note that most of the
time, the initial pay may not reach the maximum of the range. This approach ensures
that compensation reflects the value and unique contributions of each candidate while
maintaining equity within our organization. As part of our commitment to fair and
equitable compensation, please be aware that the salary offered to incoming candidates
will be based on their individual credentials and experience.

How To Apply

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

The application review will begin on Friday, November 20, 2026. A resume and cover letter are required for a complete application.

To request an accommodation during the application process, please e-mail [email protected].

Diversity

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Employment Requirements

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

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