Edtech.com's Summary

Southern New Hampshire University is hiring a Credit Advisor I. The role involves mitigating institutional risk by assisting students in resolving past due balances through phone and email outreach, counseling on payment options, and setting up payment plans. The advisor will work collaboratively within the Credit team, managing inbound and outbound calls, documenting interactions, and meeting monthly performance metrics.

Highlights

Manage collection of past due accounts via phone and email, including counseling on payment alternatives and setting payment plans.
Provide both inbound and outbound phone coverage, participating in outbound calling campaigns as assigned.
Document all student interactions in the customer relationship manager system.
Collaborate with students and contacts following SNHU's culture and brand behaviors to support the university's mission.
Adapt to changes in job requirements and tasks as necessary.
Required qualifications include a high school diploma and at least 1 year of relevant work experience in credit, collections, law, risk management, or student affairs.
Strong verbal and written communication skills, conflict management, and de-escalation abilities are essential.
Technical proficiency in Word, Excel, and Outlook is required.
Work schedule includes Monday-Thursday 8AM-8PM ET and Friday 8AM-6PM ET, with an 8PM shift included; work is fully remote within approved locations.
Compensation ranges from $39,913 to $63,870 annually, with a target hiring range of $44,103 to $59,668, and includes exceptional benefits such as medical, dental, vision, paid time off, retirement funding, free tuition, parental leave, and mental health resources.

Credit Advisor I Full Description

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

Make an impact — from near or far

At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states.

The opportunity

The Credit Advisor I mitigates risk for the institution by assisting students in resolving past due balances owed to the university. The Credit Advisor I works as part of the Credit team to achieve these goals.

Primary Responsibilities:

You will help us manage processes related to the collection of past due accounts by phone outreach and email; this will include counseling students and parents on alternative ways to pay current and past due balances and setting up payment plans.
Inbound and Outbound phone coverage, including outbound calling campaigns as assigned.
Work with students and contacts according to SNHU's culture and brand behaviors to support the mission of the university.
You will need to be available for incoming phone calls from students all over the world.
You will document student interactions in customer relationship manager.
You will work as a member of a team with a willingness to support the success of the team.
You will demonstrate ability to take on new or modified activities as changes impact job requirements and assigned tasks.
Meet expectations for Monthly Metrics and Call Reviews.
Other responsibilities as assigned. Job duties and responsibilities can change at any time, with or without notice.

Required Qualifications:

High School diploma
1+ years of work experience in related field (e.g., credit and collections, law or justice studies, risk management, student affairs.)
Strong verbal and written skills over phone and email.
Conflict management and ability to de-escalate.
Technical skills including (Word, Excel, Outlook).
Experience working in collaboration with others to meet goals.

Work Hours:

Operational Hours are Monday-Thursday 8AM-8PM ET, Friday 8AM-6PM ET
Schedules will include an 8PM shift.
Daylight Saving Time is observed, and schedules will shift semi-annually in states or territories not observing DST.
You will be fully remote in a Synergy approved location.

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

Compensation
The annual pay range for this position is $39,913.00 - $63,870.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations. We expect this position to be hired in the following target hiring range $44,103.00 - $59,668.00.

Exceptional benefits (because you're exceptional)

You're the whole package. Your benefits should be, too. As a full-time employee at SNHU, you'll get:

High-quality, low-deductible medical insurance
Low to no-cost dental and vision plans
5 weeks of paid time off (plus almost a dozen paid holidays)
Employer-funded retirement
Free tuition program
Parental leave
Mental health and wellbeing resources

Original Job Description

Make an impact — from near or far

The opportunity

Primary Responsibilities:

You will help us manage processes related to the collection of past due accounts by phone outreach and email; this will include counseling students and parents on alternative ways to pay current and past due balances and setting up payment plans.
Inbound and Outbound phone coverage, including outbound calling campaigns as assigned.
Work with students and contacts according to SNHU's culture and brand behaviors to support the mission of the university.
You will need to be available for incoming phone calls from students all over the world.
You will document student interactions in customer relationship manager.
You will work as a member of a team with a willingness to support the success of the team.
You will demonstrate ability to take on new or modified activities as changes impact job requirements and assigned tasks.
Meet expectations for Monthly Metrics and Call Reviews.
Other responsibilities as assigned. Job duties and responsibilities can change at any time, with or without notice.

Required Qualifications:

High School diploma
1+ years of work experience in related field (e.g., credit and collections, law or justice studies, risk management, student affairs.)
Strong verbal and written skills over phone and email.
Conflict management and ability to de-escalate.
Technical skills including (Word, Excel, Outlook).
Experience working in collaboration with others to meet goals.

Work Hours:

Operational Hours are Monday-Thursday 8AM-8PM ET, Friday 8AM-6PM ET
Schedules will include an 8PM shift.
Daylight Saving Time is observed, and schedules will shift semi-annually in states or territories not observing DST.
You will be fully remote in a Synergy approved location.

Exceptional benefits (because you're exceptional)

You're the whole package. Your benefits should be, too. As a full-time employee at SNHU, you'll get:

High-quality, low-deductible medical insurance
Low to no-cost dental and vision plans
5 weeks of paid time off (plus almost a dozen paid holidays)
Employer-funded retirement
Free tuition program
Parental leave
Mental health and wellbeing resources

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