CRM Administrator

🇺🇸 Charlotte, NC 🕑 Full-Time 💰 $62K - $82K 💻 Information Technology 🗓️ July 23rd, 2026

CRM FERPA SQL

Edtech.com's Summary

UNC Charlotte is hiring a CRM Administrator. The role leads the functional administration and optimization of the Slate CRM platform within Enrollment Management, driving innovation and system configuration to support undergraduate recruitment and admissions. The CRM Administrator manages complex workflows, ensures data integrity, oversees integrations with Banner ERP, and collaborates across departments to enhance enrollment processes.

Highlights

Lead administration, architecture, and optimization of the Slate CRM environment.
Build and maintain custom portals, application workflows, automated communications, and event modules.
Manage cyclical processes such as system testing, data archiving, and admissions cycle preparation.
Ensure data compliance, security protocols, identity access management, and permission tracking.
Implement and troubleshoot data imports/exports, including test scores and vendor data.
Partner with analytics teams to manage API integrations with Banner ERP.
Design complex queries and reports monitoring recruitment trends and application metrics.
Collaborate with Enrollment Communications on multi-channel campaigns via Slate Deliver.
Serve as liaison between admissions, academic units, and IT to address technical needs and pilot features.
Requires a bachelor's degree plus 2 years relevant experience or equivalent; proficiency in Slate, SQL, HTML, CSS, JavaScript, XML, and knowledge of higher education enrollment processes preferred.
Salary range: $62,115 - $82,146 annually; full-time, exempt position in OneIT division.