CRM Administrator

🇺🇸 Charlotte, NC 🕑 Full-Time 💰 $62K - $82K 💻 Information Technology 🗓️ July 9th, 2026

CRM FERPA SQL

Edtech.com's Summary

UNC Charlotte is hiring a CRM Administrator. The role leads the administration, architecture, and optimization of the Slate CRM platform to support undergraduate recruitment and admissions. The administrator manages system configuration, cyclical processes, data integration, reporting, and collaborates across departments to enhance CRM functionalities and user experience.

Highlights

Lead the functional administration and optimization of the Slate CRM environment.
Build and maintain Slate features including custom portals, rules, workflows, automated communication, event modules, and scheduling tools.
Manage critical cyclical processes like end-of-cycle wrap-up, testing, archiving, and admissions cycle preparations.
Oversee system audits, data hygiene, security protocols, identity access management, and user permissions.
Implement, automate, and troubleshoot ongoing and ad hoc data imports/exports and API integrations, particularly with Banner ERP.
Design and execute complex queries and reports to monitor recruitment metrics and application trends.
Collaborate with Enrollment Communications to develop and monitor multi-channel campaigns via Slate Deliver.
Act as liaison between admissions, academic colleges, and IT to address technical needs and pilot new features.
Requires a bachelor’s degree and at least 2 years of relevant experience or an equivalent combination.
Preferred skills include advanced Slate expertise, SQL, HTML, CSS, JavaScript, XML, experience with higher education enrollment processes, FERPA compliance, and Ellucian Banner ERP knowledge.
Salary range is $62,115 - $82,146 annually.