College of Charleston
Data and Systems Manager
CRM
Informatica
Salesforce
Edtech.com's Summary
College of Charleston is hiring a Data and Systems Manager who serves as the technical contact for the Admissions Operations team and supports undergraduate recruitment by managing student record data and technical processes. The role involves developing automated workflows, providing technical operations support, managing data accuracy, creating operational reports, and maintaining technical documentation while collaborating with multiple campus offices.
Highlights
- Oversee data and records management ensuring secure, accurate data flow and provide Tier 2/3 support for system issues.
- Develop and maintain advanced CRM workflows and automate applicant progression within enrollment lifecycle.
- Design and maintain complex CRM reports and dashboards to monitor operational metrics and support decision-making.
- Maintain up-to-date technical documentation and provide guidance on new reports and workflows for non-technical users.
- Required skills include Microsoft 365 tools (Teams, SharePoint, Excel, PowerPoint, Power Automate, Copilot), CRM systems, business intelligence tools, and familiarity with generative AI.
- Preferred experience with Salesforce, Ellucian Banner, Informatica IICS, Axiom Elite, Validity DemandTools, SQL, Asana, and IBM Cognos.
- Minimum qualifications: Associate’s degree and relevant work experience in systems development, database management, programming, or workflow automation, or equivalent combination.
- Department: Office of Enrollment Information; collaborates with Admissions and IT across campus.
- Salary range: $57,700 - $66,000, commensurate with experience and education.
- Benefits include health/dental/vision insurance, life insurance, paid leave, retirement, long-term disability, paid holidays, transit benefits, tuition assistance, employee assistance program, and full benefits package.
Data and Systems Manager Full Description
Data and Systems Manager
Please see Special Instructions for more details.
Resume required with application submission. Cover letter strongly encouraged. College transcript(s) showing relevant coursework is encouraged.
Please complete the application to include all current and previous work history and education. A resume alone will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.
Please complete the application to include all current and previous work history and education. A resume alone will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.
*Salary is commensurate with education/experience which exceeds the minimum requirements.
Offers of employment are contingent upon a successful background check.
All applications must be submitted online https://jobs.cofc.edu.
Posting Details
POSTING INFORMATION
Internal Title | Data and Systems Manager
Position Type | Classified
Faculty / Non-Faculty / Administration | Non-Faculty
Pay Band | TEC05
Level |
Department | Office of Enrollment Information
Job Purpose | The Data and Systems Manager serves as the technical point of contact for the Admissions Operations team and supports undergraduate recruitment efforts by developing and managing student record data and associated technical processes. This position translates complex enrollment strategies into scalable, automated workflows that enhance both the student and staff experience. Primary duties include technical operations support and data management, advanced logic and automation development, operational reporting, and technical documentation. This role is collaborative with multiple offices across campus including Admissions and Information Technology.
Minimum Requirements | Associate’s degree and relevant work experience in systems development, technical support, database management, programming, and/or workflow automation, or an equivalent combination of education and experience. Candidates with an equivalent combination of experience and/or education are encouraged to apply.
Required Knowledge, Skills and Abilities | Required Familiarity with customer relationship management systems and business intelligence tools Familiarity with project management concepts and agile methodologies Skilled in Microsoft 365 tools, including Teams, SharePoint, Excel, PowerPoint, Copilot, and Power Automate Aptitude for effectively leveraging generative AI platforms to streamline tasks, enhance analysis, and support productivity Exceptional analytical and problem-solving skills High attention to detail and a strong commitment to data accuracy, integrity, and security Ability to identify and implement opportunities for improving data and business process efficiency Eagerness to learn, adopt, and share new tools and methodologies Proactive and adaptable in a fast-paced environment with strong prioritization skills Clear, professional communication skills for effective collaboration with technical and non-technical stakeholders Self-driven with a continuous improvement mindset Preferred Experience with any of the following platforms and technology tools: Salesforce, Ellucian Banner, Informatica IICS, Axiom Elite, Validity DemandTools, SQL, Asana, IBM Cognos Hands-on experience with customer relationship management systems and middleware/integration tools. Familiarity with admissions and higher education business processes and best practices Demonstrated ability to solve complex logic problems and develop intricate technical workflows
Additional Comments Regarding Position |
Special Instructions to Applicants | Resume required with application submission. Cover letter strongly encouraged. College transcript(s) showing relevant coursework is encouraged.
Please complete the application to include all current and previous work history and education. A resume alone will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.*Salary is commensurate with education/experience which exceeds the minimum requirements.Offers of employment are contingent upon a successful background check.
All applications must be submitted online https://jobs.cofc.edu.
Salary | *$57,700 - $66,000
Posting Date | 07/08/2026
Closing Date | 07/22/2026
Benefits | Insurance: Health/Dental/VisionLife InsurancePaid Leave: Sick/Annual/ParentalRetirementLong Term DisabilityPaid HolidaysFree CARTA Bus ServiceEmployee Tuition Assistance Program (ETAP)Employee Assistance Program (EAP)Full Benefits Package – Click Here
Open Until Filled | No
Posting Number | 2026105
EEO Statement | The College of Charleston is an equal opportunity employer and does not discriminate against any individual or group on the basis of sex, gender (including gender identity and/or expression), pregnancy, race, religion, color, national origin, age, disability, military or veteran status, sexual orientation, genetic information, and other classifications protected by applicable federal, state, and local laws. For more information, please visit eop.cofc.edu.
Quicklink for Posting | https://jobs.cofc.edu/postings/18202
Position Type | Classified
Faculty / Non-Faculty / Administration | Non-Faculty
Pay Band | TEC05
Level |
Department | Office of Enrollment Information
Job Purpose | The Data and Systems Manager serves as the technical point of contact for the Admissions Operations team and supports undergraduate recruitment efforts by developing and managing student record data and associated technical processes. This position translates complex enrollment strategies into scalable, automated workflows that enhance both the student and staff experience. Primary duties include technical operations support and data management, advanced logic and automation development, operational reporting, and technical documentation. This role is collaborative with multiple offices across campus including Admissions and Information Technology.
Minimum Requirements | Associate’s degree and relevant work experience in systems development, technical support, database management, programming, and/or workflow automation, or an equivalent combination of education and experience. Candidates with an equivalent combination of experience and/or education are encouraged to apply.
Required Knowledge, Skills and Abilities | Required Familiarity with customer relationship management systems and business intelligence tools Familiarity with project management concepts and agile methodologies Skilled in Microsoft 365 tools, including Teams, SharePoint, Excel, PowerPoint, Copilot, and Power Automate Aptitude for effectively leveraging generative AI platforms to streamline tasks, enhance analysis, and support productivity Exceptional analytical and problem-solving skills High attention to detail and a strong commitment to data accuracy, integrity, and security Ability to identify and implement opportunities for improving data and business process efficiency Eagerness to learn, adopt, and share new tools and methodologies Proactive and adaptable in a fast-paced environment with strong prioritization skills Clear, professional communication skills for effective collaboration with technical and non-technical stakeholders Self-driven with a continuous improvement mindset Preferred Experience with any of the following platforms and technology tools: Salesforce, Ellucian Banner, Informatica IICS, Axiom Elite, Validity DemandTools, SQL, Asana, IBM Cognos Hands-on experience with customer relationship management systems and middleware/integration tools. Familiarity with admissions and higher education business processes and best practices Demonstrated ability to solve complex logic problems and develop intricate technical workflows
Additional Comments Regarding Position |
Special Instructions to Applicants | Resume required with application submission. Cover letter strongly encouraged. College transcript(s) showing relevant coursework is encouraged.
Please complete the application to include all current and previous work history and education. A resume alone will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.*Salary is commensurate with education/experience which exceeds the minimum requirements.Offers of employment are contingent upon a successful background check.
All applications must be submitted online https://jobs.cofc.edu.
Salary | *$57,700 - $66,000
Posting Date | 07/08/2026
Closing Date | 07/22/2026
Benefits | Insurance: Health/Dental/VisionLife InsurancePaid Leave: Sick/Annual/ParentalRetirementLong Term DisabilityPaid HolidaysFree CARTA Bus ServiceEmployee Tuition Assistance Program (ETAP)Employee Assistance Program (EAP)Full Benefits Package – Click Here
Open Until Filled | No
Posting Number | 2026105
EEO Statement | The College of Charleston is an equal opportunity employer and does not discriminate against any individual or group on the basis of sex, gender (including gender identity and/or expression), pregnancy, race, religion, color, national origin, age, disability, military or veteran status, sexual orientation, genetic information, and other classifications protected by applicable federal, state, and local laws. For more information, please visit eop.cofc.edu.
Quicklink for Posting | https://jobs.cofc.edu/postings/18202
Job Duties
Activity | Technical operations support and data management Oversee data and records management processes, ensuring accurate, secure, and efficient data movement across systems. Serve as the functional administrator for managed systems, providing Tier 2 and Tier 3 support to resolve system issues, data inconsistencies, and logic errors within student records. Design and implement automated data quality processes to proactively identify and correct data entry errors.
Essential or Marginal | Essential
Percent of Time | 45Activity | Advanced logic and automation development Collaboratively develop and maintain advanced CRM workflows to automate applicant progression throughout the enrollment lifecycle. Extend system capabilities through scripting and configuration beyond standard out-of-the-box functionality. Monitor and maintain integrations between the CRM, Student Information System, and external application platforms. Lead and contribute to special projects within Enrollment Planning, providing technical expertise across design, implementation, and post-launch support.
Essential or Marginal | Essential
Percent of Time | 40Activity | Operational reporting Design and maintain complex, multi-object CRM reports and dashboards to monitor key operational metrics such as processing volumes, transcript backlogs, and funnel performance. Extract and deliver targeted datasets to support decision-making for Admissions Operations and institutional stakeholders.
Essential or Marginal | Essential
Percent of Time | 10Activity | Technical documentation Maintain technical documentation of how data flows between systems and how custom-built workflows are structured. Provide technical guidance to the team on how to use new reports and dashboard features. Ensures documentation remains current, accurate, and aligned with evolving workflows, translating complex technical procedures into accessible formats for non-technical audiences. Proactively engages colleagues for feedback to validate clarity, usability, and effectiveness of documentation, fostering a culture of shared understanding and continuous improvement.
Essential or Marginal | Essential
Percent of Time | 5
Essential or Marginal | Essential
Percent of Time | 45Activity | Advanced logic and automation development Collaboratively develop and maintain advanced CRM workflows to automate applicant progression throughout the enrollment lifecycle. Extend system capabilities through scripting and configuration beyond standard out-of-the-box functionality. Monitor and maintain integrations between the CRM, Student Information System, and external application platforms. Lead and contribute to special projects within Enrollment Planning, providing technical expertise across design, implementation, and post-launch support.
Essential or Marginal | Essential
Percent of Time | 40Activity | Operational reporting Design and maintain complex, multi-object CRM reports and dashboards to monitor key operational metrics such as processing volumes, transcript backlogs, and funnel performance. Extract and deliver targeted datasets to support decision-making for Admissions Operations and institutional stakeholders.
Essential or Marginal | Essential
Percent of Time | 10Activity | Technical documentation Maintain technical documentation of how data flows between systems and how custom-built workflows are structured. Provide technical guidance to the team on how to use new reports and dashboard features. Ensures documentation remains current, accurate, and aligned with evolving workflows, translating complex technical procedures into accessible formats for non-technical audiences. Proactively engages colleagues for feedback to validate clarity, usability, and effectiveness of documentation, fostering a culture of shared understanding and continuous improvement.
Essential or Marginal | Essential
Percent of Time | 5
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * How did you hear about this employment opportunity?
- Chronicle of Higher Education
- CofC - Alumni Career Services
- College of Charleston Website
- Diverse: Issues in Higher Education
- Glassdoor
- Handshake
- HigherEdJobs
- Indeed.com
- Internal Job Posting
- jbcjobs (Joint Base Charleston Military & Family Readiness)
- Job Fair
- Monster.com
- Personal Referral
- Post and Courier
- Public Job Posting
- SC Works (SC Department of Employment and Workforce)
- Word of mouth
- Other
- National Labor Exchange
- CareerBuilder
Applicant Documents
Required Documents
- Resume
Optional Documents
- Cover Letter / Letter of Application
- Unofficial Undergraduate Transcripts
- Unofficial Graduate Transcripts
- Other Document
- Other Document 2
- Other Document 3
- Form DD 214
Email: [email protected]
General Information: 843.953.5512
Mailing Address: 66 George St.
Charleston, SC 29424
General Information: 843.953.5512
Mailing Address: 66 George St.
Charleston, SC 29424
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