Edtech.com's Summary

Purdue University is hiring a CRM Analyst to support and coordinate maintenance and implementation of Technolutions Slate within the Office of Enrollment Management Strategic Communications and Initiatives. The role focuses on ensuring data accuracy, supporting Slate system functions with an emphasis on financial aid, troubleshooting technical issues, and collaborating on projects to improve enrollment processes.

Highlights

Maintain and support key functions within Technolutions Slate CRM, especially for financial aid.
Ensure data accuracy and integrity across university enrollment management systems.
Provide support for Slate portals, queries, reports, dynamic content, automation, and events.
Document processes, automate workflows, and serve as a technical contact for troubleshooting.
Collaborate with leadership on annual updates and continuous improvement projects.
Required knowledge of Technolutions Slate and preferred experience with SIS integrations, especially Banner.
Preferred background in higher education enrollment management, admissions, or financial aid operations.
Helpful technical skills include Web Services, APIs, SFTP, JavaScript, HTML, CSS, XML, SQL, Liquid Markup, and database knowledge.
Bachelor's degree and minimum of four years relevant work experience required.
Position is non-exempt, eligible for overtime, with a comprehensive benefits package offered by Purdue University.

CRM Analyst Full Description

We are searching for a driven, seasoned, and proactive individual to fill the CRM Analyst role within the Office of Enrollment Management Strategic Communications and Initiatives. Reporting to the Associate Director of Enrollment Systems, this position will primarily focus on supporting and coordinating the maintenance and implementation of key system functions within Technolutions Slate, with a focus on supporting financial aid.

Responsibilities include ensuring data accuracy and integrity across various university systems and processes used in Enrollment Management, providing support for Slate portals, queries, reports, emails, events, forms, dynamic content, and automation to advance university objectives. Additionally, the role involves documenting processes, automation, and integrations, serving as a technical point of contact for troubleshooting and problem resolution, overseeing day-to-day operations, and maintaining data accuracy. This role will collaborate with leadership on annual cycle prep updates, adjustments, and documentation for ensuring smooth transitions from year to year and continuous improvement. This position is responsible for advancing CRM projects and building strong collaborative relationships across the university.

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About Us:

At Purdue University, we are committed to making a world-class education affordable, aceessible, and valuable to Boilermakers and their families. Within Enrollment Management Strategic Communications and Initiatives, the Strategic Initiatives team oversees Purdue's CRM system, guiding how modern technologies are used to improve operations, enhance user experience, and elevate the student journey. Together, we bridge communication and technology to create meaningful touchpoints that guide students from inquiry to enrollment, ensuring their path to Purdue is smooth, personalized, and impactful.

What We Are Looking For:

Education and Experience

Qualified candidates will need:

A Bachelor's degree
At least four (4) years of relevant work experience are required for this position including the required experiences listed.
Required experience with Technolutions Slate; preferred experience with SIS integrations (Banner preferred)
Preferred candidates have experience working in Higher Education, particularly in areas such as Admissions, Analysis and Reporting, Enrollment Management, or Financial Aid.
Strong knowledge of admissions and/or financial aid operations, cycles and processes.

Skills needed:

The ideal candidate should possess responsiveness and adaptability, thriving in a dynamic environment with multiple priorities while effectively managing various system projects.
They should demonstrate a willingness to initiate projects from inception.
Contribute to project scoping, showcasing a proven ability to analyze business processes, procedures, and functions along with making recommendations for improvement.
Additionally, they should display eagerness to learn new technologies, processes, and applications.
Hold the capability to brainstorm and execute solutions while keeping sight of the broader strategic vision.
Furthermore, the candidate should embody objectivity, enthusiasm, commitment, flexibility, and proactivity, and be able to work independently and collaboratively.
It is imperative that they maintain a professional demeanor and foster effective collaboration with others.
The ideal candidate will demonstrate a proven ability to think strategically and implement new processes, concepts, or office efficiencies, leveraging Technolutions Slate.

What is helpful:

Candidates must have experience with the CRM Technolutions Slate, experience with SIS integration.
Familiarity with data integrations, including Web Services, APIs, and SFTPs.
Additionally, general knowledge or proficiency in JavaScript, HTML, CSS, XML, SQL, Liquid Markup, and databases is helpful.

What We Want You To Know :

Purdue University will not sponsor employment authorization for this position
A background check will be required for employment in this position
FLSA: Non-Exempt (Eligible for Over-time)
Retirement Eligibility: Non-Exempt Defined Contribution Waiting Plan
Benefit Statement: Purdue University offers a substantial Benefit Package including medical, dental, and vision insurance as well as a generous paid time off package for sick and vacation days

All applications must be held the first 5 business days due to our Equal Opportunity Employment policy

Career Stream

Career Path:
Professional 3
Pay Band S070
Job Code #20003736
Link to Purdue University's Compensation Guidelines: https://www.purdue.edu/hr/mngcareer/compguidelines/index.php

EA / EO:
Purdue University is an EA/EO employer.

Original Job Description

About Us:

What We Are Looking For:

Education and Experience

Qualified candidates will need:

A Bachelor's degree
At least four (4) years of relevant work experience are required for this position including the required experiences listed.
Required experience with Technolutions Slate; preferred experience with SIS integrations (Banner preferred)
Preferred candidates have experience working in Higher Education, particularly in areas such as Admissions, Analysis and Reporting, Enrollment Management, or Financial Aid.
Strong knowledge of admissions and/or financial aid operations, cycles and processes.

Skills needed:

The ideal candidate should possess responsiveness and adaptability, thriving in a dynamic environment with multiple priorities while effectively managing various system projects.
They should demonstrate a willingness to initiate projects from inception.
Contribute to project scoping, showcasing a proven ability to analyze business processes, procedures, and functions along with making recommendations for improvement.
Additionally, they should display eagerness to learn new technologies, processes, and applications.
Hold the capability to brainstorm and execute solutions while keeping sight of the broader strategic vision.
Furthermore, the candidate should embody objectivity, enthusiasm, commitment, flexibility, and proactivity, and be able to work independently and collaboratively.
It is imperative that they maintain a professional demeanor and foster effective collaboration with others.
The ideal candidate will demonstrate a proven ability to think strategically and implement new processes, concepts, or office efficiencies, leveraging Technolutions Slate.

What is helpful:

Candidates must have experience with the CRM Technolutions Slate, experience with SIS integration.
Familiarity with data integrations, including Web Services, APIs, and SFTPs.
Additionally, general knowledge or proficiency in JavaScript, HTML, CSS, XML, SQL, Liquid Markup, and databases is helpful.

What We Want You To Know :

Career Stream

Career Path:
Professional 3
Pay Band S070
Job Code #20003736
Link to Purdue University's Compensation Guidelines: https://www.purdue.edu/hr/mngcareer/compguidelines/index.php

EA / EO:
Purdue University is an EA/EO employer.

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