The University of Texas at Dallas
IT Support Specialist I
🇺🇸 Hybrid - Richardson, TX
🕑 Full-Time
💰 $45K - $47K
💻 Information Technology
🗓️ September 20th, 2025
Edtech.com's Summary
- Perform technical maintenance and troubleshooting of lab computers in OIT Student Labs.
- Test and troubleshoot new system configurations as directed.
- Arrange hardware and software repairs across OIT/Client Services Labs and campus-supported areas.
- Document activities and solutions, contributing to a knowledge base.
- Coordinate problem resolutions with internal IT staff and facilitate communication between users and technical teams.
- Requires working closely with the OIT Student Labs and TEI On-Site Support Services.
- Salary range is $45,000 - $47,000 monthly for a regular full-time position.
- Applicants should hold at least an Associate’s degree or equivalent experience; preferred qualifications include a Bachelor's degree in Information Systems or related field with 1 year experience, or an Associate’s degree with 2 years experience, or 4 years of related experience.
- Hands-on, on-site work with hybrid remote work available after the probationary period.
- Must maintain security and integrity of critical infrastructure according to Texas Business and Commerce Code requirements.
IT Support Specialist I Full Description
Posting Details Posting Number | S06632P
Position Title | IT Support Specialist I
Functional Title |
Department | Information Technology-Tech Experience & Innovation
Salary Range | $45,000 - $47,000
Pay Basis | Monthly
Position Status | Regular full-time
Location | Richardson
Position End Date (if temporary) |
Posting Open Date | 09/19/2025
Posting Close Date |
Open Until Filled | Yes
Desired Start Date | 10/01/2025
Job Summary | The IT Support Specialist I is responsible for providing IT support knowledge/experience for the technical running and maintenance of the OIT Student Labs. The ITSS I is a hands-on technical position that works on advanced technical tasks, conducts research, and other duties as required. This position will coordinate and work in conjunction with the OIT Student Labs and TEI On-Site Support Services.
Minimum Education and Experience | Associate’s degree or an equivalent combination of relevant education and experience may be considered.
Preferred Education and Experience | Bachelor’s Degree in Information Systems or related field with 1 year of related experience, OR Associate’s Degree in Information Systems or related field with 2 years of related experience, OR 4 years of related experience, OR any equivalent combination of relevant education and/or experience.
Other Qualifications | To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.
Essential Duties and Responsibilities | Perform technical maintenance tasks on lab computers. Troubleshoot technical issues within the OIT student labs. Test and troubleshoot new configurations as guided. Arrange for repair of hardware and software in all OIT/Client Services Labs and supported areas of campus. Ability to document activities and solutions and contribute to knowledge base Coordinate or participate with internal Information Technology staff for enterprise problem resolution, as well as coordinate the flow of information between users, OIT and other departmental technical support staff.
Physical Demands and Working Conditions |
Physical Activities |
Working Conditions |
Additional Information | Position is primarily hands-on, on-site.
Remote Work Eligibility Statement
Hybrid Remote Work Available after probationary period.
Special Instructions Summary |
Important Message | 1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.
2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator. For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator.Supplemental Questions
- Resume
- Cover Letter/Letter of Application
- Veteran Employment Preference - Form DD-214
800 West Campbell Road, AD3.418
Richardson,
TX 75080-3021
.
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