Edtech.com's Summary

Purdue University is hiring a CRM Analyst to support the Office of Enrollment Management Strategic Communications and Initiatives. This role manages data integration and coordination between the Slate CRM ecosystem and the university’s Banner SIS, focusing on data intake, analysis, reporting infrastructure, and system automation to ensure accurate and efficient enrollment management processes.

Highlights

Manage automated data synchronization between Slate CRM and Banner SIS for admissions, current students, and financial aid.
Serve as primary liaison between Slate, Banner, data/reporting teams, and IT to troubleshoot and improve integration processes.
Maintain and configure Slate CRM workflows, automations, custom fields, and updates for enrollment and financial aid initiatives.
Build and maintain complex reports and data exports in Slate tailored to key stakeholders like admissions and scholarships.
Requires a bachelor's degree and a minimum of 4 years managing university CRMs (Slate preferred) and SIS (Banner preferred).
Skills include strategic thinking, business process analysis, project management, and strong problem-solving abilities.
Experience with Higher Education enrollment, admissions, or financial aid areas is advantageous.
Annual salary range is $64,800 to $75,000 depending on experience and equity.
Position can be hybrid or fully remote, exempt status with benefits including medical, dental, vision, and paid time off.
Role supports collaboration between Enrollment Management and IT to enhance long-term operational sustainability.

CRM Analyst Full Description

Job Summary

Enrollment Management at Purdue University is seeking a driven and proactive seasoned professional contributor to serve as a CRM Analyst within the Office of Enrollment Management Strategic Communications and Initiatives. Reporting to the Associate Director of Enrollment Systems, this role supports and coordinates the expanding university Slate ecosystem—now extending beyond recruitment to include current student and financial aid instances—by coordinating data integration and alignment with the university’s SIS, Banner. The CRM Analyst will focus on CRM data intake, analysis, SIS integration, reporting infrastructure, and cross-functional coordination, ensuring accurate, timely, and well-documented data flows between systems such as Slate, Banner, and Tableau. This position plays a critical bridging role between Enrollment Management and IT, supporting automation, term transitions, current-student management and financial aid workflows while strengthening long-term operational sustainability.

The anticipated annual salary range for this position is $64,800 to $75,000. The final salary offer will be determined based on various factors, including internal equity, available budget, and relevant experience.

This position can be either hybrid or completely remote

System Integration & Data Flow:

Monitor and coordinate automated data syncs between Slate and Banner (Recruitment- Admissions, DFA; Current student – DFA, Registrar).
Coordinate, continuously analyze, and intervene on all Banner functions related to the Enrollment management Slate CRM and other related systems.
Serve as lead liaison between Slate, Banner, and data/reporting teams.
Partner with IT to ensure synchronized, accurate, and real-time data flows.
Troubleshoot integration issues and coordinate improvements with IT and institutional data teams.
Run validation checks on daily data feeds and flag inconsistencies to ensure system functionality
Coordinate with IT or Enrollment Systems to improve import/export processes and troubleshoot issues.
Review integration logs and proactively identify errors or delays.
Maintain Slate instances CRM source formats, SFTP connections, APIs, etc.

CRM Configuration & Maintenance (Slate):

Update workflows, automations, and rules tied to student status or communication triggers.
Implement CRM features (e.g., deliver-based logic, user roles, stages), updates, or additions, to streamline operations.
Configure custom fields or datasets needed for new initiatives (e.g., DFA scholarship codes).
Participate in project planning and testing for new functionality (e.g., time tickets, term transitions, aid processing).

Reporting & Data Preparation:

Build and update custom queries in Slate to extract targeted student data.
Design, execute, and maintain complex CRM reports and data exports.
Maintain a library of scheduled reports for key stakeholders (admissions, scholarships, current student/Registrar).
Audit report outputs for completeness and accuracy.
Update Slate data exports used by IDA+A, DFA, or advising teams.
Collaborate with IDA+A, where appropriate, for data warehouse/storage.

About Us:

When you join Purdue University, you join a community that keeps moving forward. For more than 150 years, we’ve been known for not only our groundbreaking work in STEM research, but also for our collective imagination, ingenuity and innovation.

What We Are Looking For :

Education and Experience

Qualified candidates will need:

Bachelor’s degree
A minimum of four (4) years of experience in managing a university CRM (Slate preferred) and Student information system (Banner preferred).
The ideal candidate will demonstrate a proven ability to think strategically and implement new processes, concepts, or office efficiencies, leveraging Technolutions Slate.

Skills required:

Thrives in dynamic environments, managing multiple priorities and projects with responsiveness and adaptability
Proven ability to analyze business processes and recommend improvements, including project scoping and initiation
Eagerness to learn new technologies, processes, and applications
Strong problem-solving skills with ability to brainstorm, execute solutions, and maintain strategic vision
Works effectively both independently and collaboratively with objectivity, enthusiasm, commitment, and flexibility
Maintains professional demeanor and builds strong working relationships across teams

What is Helpful:

Experience working in Higher Education, particularly in areas such as Admissions, Analysis and Reporting, Enrollment Management, or Financial Aid.

What We Would Like You To Know :

All new hires will be expected to follow Protect Purdue
Purdue University will not sponsor employment authorization for this position
A background check will be required for employment in this position
FLSA: Exempt (Not Eligible for Overtime)
Retirement Eligibility: Defined Contribution Waiting Period
Benefit Statement: Purdue University offers a substantial Benefit Package including medical, dental, and vision insurance as well as a generous paid time off package for sick and vacation days

Career Stream

Professional 3
Pay Band S070
Job Code#20003736
Link to Purdue University's Compensation Guidelines: https://www.purdue.edu/hr/mngcareer/compguidelines/index.php

Who We Are:
Our team serves as a central hub for undergraduate recruitment communications while providing strategic oversight of CRM systems and technologies that support efficient operations and a cohesive student experience.

EOE
Purdue University is an EOE employer.

Original Job Description

Job Summary

This position can be either hybrid or completely remote

System Integration & Data Flow:

Monitor and coordinate automated data syncs between Slate and Banner (Recruitment- Admissions, DFA; Current student – DFA, Registrar).
Coordinate, continuously analyze, and intervene on all Banner functions related to the Enrollment management Slate CRM and other related systems.
Serve as lead liaison between Slate, Banner, and data/reporting teams.
Partner with IT to ensure synchronized, accurate, and real-time data flows.
Troubleshoot integration issues and coordinate improvements with IT and institutional data teams.
Run validation checks on daily data feeds and flag inconsistencies to ensure system functionality
Coordinate with IT or Enrollment Systems to improve import/export processes and troubleshoot issues.
Review integration logs and proactively identify errors or delays.
Maintain Slate instances CRM source formats, SFTP connections, APIs, etc.

CRM Configuration & Maintenance (Slate):

Update workflows, automations, and rules tied to student status or communication triggers.
Implement CRM features (e.g., deliver-based logic, user roles, stages), updates, or additions, to streamline operations.
Configure custom fields or datasets needed for new initiatives (e.g., DFA scholarship codes).
Participate in project planning and testing for new functionality (e.g., time tickets, term transitions, aid processing).

Reporting & Data Preparation:

Build and update custom queries in Slate to extract targeted student data.
Design, execute, and maintain complex CRM reports and data exports.
Maintain a library of scheduled reports for key stakeholders (admissions, scholarships, current student/Registrar).
Audit report outputs for completeness and accuracy.
Update Slate data exports used by IDA+A, DFA, or advising teams.
Collaborate with IDA+A, where appropriate, for data warehouse/storage.

About Us:

What We Are Looking For :

Education and Experience

Qualified candidates will need:

Bachelor’s degree
A minimum of four (4) years of experience in managing a university CRM (Slate preferred) and Student information system (Banner preferred).
The ideal candidate will demonstrate a proven ability to think strategically and implement new processes, concepts, or office efficiencies, leveraging Technolutions Slate.

Skills required:

Thrives in dynamic environments, managing multiple priorities and projects with responsiveness and adaptability
Proven ability to analyze business processes and recommend improvements, including project scoping and initiation
Eagerness to learn new technologies, processes, and applications
Strong problem-solving skills with ability to brainstorm, execute solutions, and maintain strategic vision
Works effectively both independently and collaboratively with objectivity, enthusiasm, commitment, and flexibility
Maintains professional demeanor and builds strong working relationships across teams

What is Helpful:

Experience working in Higher Education, particularly in areas such as Admissions, Analysis and Reporting, Enrollment Management, or Financial Aid.

What We Would Like You To Know :

Career Stream

Professional 3
Pay Band S070
Job Code#20003736
Link to Purdue University's Compensation Guidelines: https://www.purdue.edu/hr/mngcareer/compguidelines/index.php

EOE
Purdue University is an EOE employer.

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