Blackbaud
CRM Business Analyst
🇮🇳 Hyderabad, Telangana
🕑 Full-Time
💰 TBD
💻 Operations
🗓️ January 8th, 2026
Edtech.com's Summary
- Gather, document, and analyze user requirements.
- Write functional specification documents to guide custom development.
- Facilitate as-is and to-be business process discussions with customer subject matter experts.
- Translate business processes into business process flow documentation and solution design.
- Perform Blackbaud CRM system configurations and help define test cases.
- Conduct quality control testing of standard and custom CRM functionality.
- Assist senior Business Analysts during services engagements.
- Develop expertise in Blackbaud CRM platform features and functionality.
- Write documentation for internal and client use.
- Required skills include knowledge of enterprise CRM systems such as MS Dynamics, Salesforce, and Blackbaud CRM with at least 2 years of full-time professional experience post college.
- Must have excellent client-facing skills with good written and spoken English and be self-motivated to work independently.
- Experience or knowledge of non-profit organizations is a plus.
- Ability to multitask concurrently and work on US business hours.
CRM Business Analyst Full Description
Job description for Staff Business Analyst, CRM
Business Analysts (BAs) play a crucial role in bridging the gap between the needs of non-profit organizations and technical solutions that meet those needs. This position is for the Blackbaud CRM team at Blackbaud, which serves large/enterprise scale non-profits/NGOs.
Responsibilities
Gather user requirements and then document and analyze them
Write functional specifications documents to guide custom development work
Facilitation of as-is and to-be business process discussions with customer subject matter experts
Translation of business processes and requirements into business process flow documentation, solution design
Perform Blackbaud CRM system configurations
Help define test cases and validate that Blackbaud CRM meets the organization's requirements
Conduct quality control tests for both standard and custom functionality
Assist senior Business Analysts as part of services engagements
Learn the Blackbaud CRM platform and become expert in its features and functionality
Write documentation for internal and client consumption
Qualifications
Knowledge and understanding of enterprise CRM systems, e.g. MS Dynamics, Salesforce, Blackbaud CRM, etc.
At least 2 years of full-time professional experience, as in 2 years post college.
Experience writing business requirements and functional spec docs
Excellent client-facing skills and experience, including good written and spoken English
Must be self-motivated and able to learn and work independently
Knowledge of, or work experience with non-profit organizations a plus
Ability to multitask on concurrent projects, and deliver work on time and under budget
Ability to work on US business hours
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Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
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