CRM Specialist

🇺🇸 Charlotte, NC

🕑 Full-Time

💰 TBD

💻 Information Technology

🗓️ June 18th, 2025

Salesforce

Edtech.com's Summary

UNC Charlotte is hiring a CRM Specialist. The role involves supporting the implementation and maintenance of the Salesforce CRM by building and customizing applications, translating functional requirements into scalable solutions, supporting system integrations, and collaborating with teams to enhance student and staff experiences through CRM innovation.

Highlights

Assist in building and customizing Salesforce applications using Apex, Lightning Web Components, Flows, and Process Builder.
Translate functional requirements from higher education stakeholders into scalable Salesforce solutions.
Support development and maintenance of integrations between Salesforce and other campus systems.
Participate in testing, documentation, and deployment of new features and enhancements.
Collaborate with cross-functional teams to improve student and staff experiences through CRM innovation.
Required: Bachelor's degree in Computer Science, Information Systems, Higher Education Administration, or related field plus 2+ years in higher education environment.
Preferred: Salesforce Administrator or Platform Developer I certification; familiarity with Salesforce Education Cloud and CRM systems in higher education.
Preferred skills include strong analytical and problem-solving abilities, Salesforce exposure, communication, teamwork, and experience with data management and reporting.
Position is full-time, permanent, exempt, within the OneIT division at UNC Charlotte.
Finalist subject to Criminal Background Check and Motor Vehicle Report.