Systems Support Specialist II

Systems Support Specialist II

Posting Number  | 2025559
Posting/Functional Title  | Systems Support Specialist II
University Pay Plan Title  | Systems Support Spec II
Location  | San Marcos
Department  | Managed Services
Recruitment Type  | Open Recruiting
Job Type  | Full-Time
Funding Source  | Permanent
Monthly Salary  | $3,901.00 + commensurate with experience
Job Category  | Non-Exempt

Required Qualifications: Applicants must specifically address how they meet these required qualifications to meet the requirements of the position. 
Advanced experience in imaging, configuring, troubleshooting, updating, and deploying Windows and macOS operating systems and applications within enterprise or educational environments. Advanced experience diagnosing and troubleshooting hardware and software issues on both Windows and Apple devices. Proficiency with device encryption tools (e.g., Bitlocker, FileVault). Customer service experience providing multi-level technical support to end users, both remotely and in person. Ability to maintain accurate records of computer order preparations and customer interactions in the system. Strong organizational, time management, documentation and communication skills. Ability to lift, transport and setup hardware, including computers and peripherals by walking or using university vehicles to various locations across campus. Experience supervising or mentoring junior staff or student workers. Experience collaborating with other teams and technical contacts on various projects and implementations

Preferred Qualifications
Familiarity with imaging tools such as Microsoft Deployment Toolkit (MDT),Microsoft Configuration Manager(SCCM), Jamf or Microsoft Intune Familiarity with uploading and integrating Dell, Lenovo, HP, Intel or Microsoft drivers into system images for compatibility and hardware support. Familiarity with the maintenance and update processes for operating system image files in Windows environments. Experience with managing computers via Microsoft Active Directory Experience using a support ticketing system (e.g., Cherwell, TDX, ServiceNow, Freshdesk, Zendesk). Thorough understanding of computer systems, IT components, and security. Experience with computer backup solutions such as CrashPlan. Experience assisting with the implementation and support of asset management strategies, including lifecycle planning, delivery coordination, and asset tracking.

Job Description 
The IT Assistance Center (ITAC) Managed Services department in the division of Information Technology is seeking a highly qualified, detail-oriented and proactive System Support Specialist to join our dynamic team. This position plays a key role in supporting the campus-wide deployment and maintenance of Windows and MacOS systems. This position is responsible for the preparation, configuration, and delivery of computing equipment for a variety of university programs. Primary duties include advanced level technical support of various computing hardware including, desktops and mobile devices on both Windows and Apple devices, diagnosing, troubleshooting hardware and software issues, installation of operating systems, encryption agents, driver and operating system image maintenance, inventory and records management, deployment, supervise, train, and coordinate student workers assisting with equipment preparation, configuration and delivery, and consulting with faculty, staff, and students and the university technical community on best practices and advanced technical issues.

Job Duties 
Prepare, install, configure and update Windows, macOS and iOS operating system and applications. Diagnose and troubleshoot hardware and software issues on University-owned devices (Windows and Apple). Conduct field service calls to setup computers including peripherals, software and migrate files for faculty and staff. Lift up to 30 pounds without assistance Maintain operating system images and drivers for Windows devices. Take steps to maintain the health of IT infrastructure through security best practices. Provide advanced technical support and consulting to a diverse user base. Supervise, provide guidance, training and schedule student workers to ensure efficient and effective service delivery. Work with vendors and outside technical contacts to implement reliable solutions to a variety of technical issues. Create and maintain written logs, reports, procedures, and documentation on work performed. Work closely with others in a team as well as independently. Must be willing to work additional hours, sometimes with little advanced notice, to complete projects and meet deadlines Perform other duties as assigned

Additional Information to Applicants  |
Job Open Date  | 06/17/2025
Job Close Date (posting closes at midnight)  |
Open Until Filled  | Yes
Normal Work Days  | Monday, Tuesday, Wednesday, Thursday, Friday
Normal Work Hours Start  | 8:00AM
Normal Work Hours End  | 5:00PM
Posting Notices  | You will be required to electronically attach a resume and cover letter to your application.

Legal and Required Notices  | Texas State University is committed to a policy of non-discrimination and equal opportunity for all persons regardless of race, sex, color, religion, national origin or ancestry, age, marital status, disability, veteran status, or any other basis protected by federal or state law in employment, educational programs, and activities and admissions.

Employment with Texas State University is contingent upon the outcome of record checks and verifications including, but not limited to, criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.
Why Choose Texas State University?  | Join the Texas State Bobcat team and experience a career that offers more than just a job—it’s a path to a brighter future. As a Texas State employee, you’ll enjoy:

Exceptional Benefits: Comprehensive health insurance with 100% premium coverage for employees and 50% for dependents, starting on your first day.
Generous Time Off: Enjoy vacation, holidays, sick leave, and more to maintain a healthy work-life balance.
Wellness and Balance: Access a FREE wellness program, plus mother and family-friendly resources to support your personal well-being.
Professional Growth: Explore a wide range of training, development courses, certifications, and educational support programs.
Welcoming Campus: Become part of a vibrant Bobcat community with numerous social and professional networks. Tuition Benefits: Take advantage of tuition support for yourself and for your dependent children, making higher education more accessible for your family.
Retirement Security: Secure your future with TRS pension, retirement plans, and voluntary savings options with strong employer contributions.

At Texas State University, you’re not just an employee—you’re a valued member of a thriving and beautiful campus community. Start your journey with us today. https://www.hr.txst.edu/benefits.html
Quick Link  | https://jobs.hr.txstate.edu/postings/53091

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